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Jntanyan
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Reader 10.1.3 for Mac doesn't print pdf's from web

Apr 13, 2012 2:48 PM

Tags: #problem #web #pdf #internet #won't #reader #printing #print #blank #page #10.1.3

Yesterday we updated to Adobe Reader 10.1.3.  Now we can't print any pdf's from the web. In some cases we can save the files and open in Reader - those files print. However some web pdf's, like Stamps.com postage, don't allow the files to be saved.  Any suggestions?  We've tried Safari & Firefox, re-installing Reader, running Disk Utility and re-starting the Mac.

 

When we try to print pdf's from the web, the print preview page in the print dialogue box is empty/white ... so the content to be print isn't even getting that far.

 

We are running Snow Leopard OS - 10.6.8.

 

Thanks in advance for any input!

Joan

 
Replies
  • Currently Being Moderated
    Apr 15, 2012 7:50 PM   in reply to Jntanyan

    I have the same problem, also with Snow Leopard 10.6.8. In Firefox, when I try to download a pdf, it just opens a blank Web page with the pdf address in the location box. Nothing there. In Safari, it opens the pdf within the Web browser and I can arrow through the pages within the browser, but I can't save the file out as a pdf (dialog box, could not be saved) and I can't print the pdf from within the Web brower - only one blank page comes out of the printer.

     

    Previously with all versions of Acrobat, in Firefox, the pdfs downloaded automatically, separately from the Web browser (my preference), upon going to that pdf location on the Web. How can I do this again?

     

    Thank you.

     
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  • Currently Being Moderated
    Apr 16, 2012 5:39 AM   in reply to jenniferdees

    Please try launching Firefox in 32 bit mode

     

    ->Go to Applications

    ->Command click Firefox app to open the context menu

    ->Choose Get Info Check ‘Open in 32-bit mode’

     

    Launch Firefox now and try to open a pdf. This should work

     
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  • Currently Being Moderated
    Apr 16, 2012 5:40 AM   in reply to Jntanyan

    For Safari,

     

    Please launch your Safari in 64 bit mode and then try viewing/printing the pdf. We don't support Safari 5.1 in 32-bit mode.

     

    ->Go to Applications

    ->Command click Safari app to open the context menu Choose Get Info

    ->UnCheck ‘Open in 32 bit mode’

     

    Launch  now and try to open a pdf. This should work

     
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  • Currently Being Moderated
    Apr 16, 2012 8:12 AM   in reply to Yachna

    Having to open Firefox in 32 bit mode does not seem like a viable solution.  This used to work in Firefox.  How come this update broke it?  I can't tell the users on my website that they need to configure their Firefox browser differently to work with Adobe Reader - the reader should work with Firefox 64 bit on a Mac.  Will there be a subsequent update to fix this?

     

    Thank you.

     
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  • Currently Being Moderated
    Apr 16, 2012 11:17 AM   in reply to devlhddrll

    Just to clarify - I get blank pdfs when viewing from the web on a Mac using Firefox version 11.

     
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  • Currently Being Moderated
    Apr 16, 2012 10:28 PM   in reply to Jntanyan

    Did you try the solutions listed here:

     

    http://forums.adobe.com/message/4338063

     

    "Can you please check your preview box present at the right bottom corner of print dialog. Is the preview coming right?

    If no, then please try changing 'Comment and Forms' option present just above it. Try selecting 'Document and markups'."

    If yes, Please let me know if it works or not.

     

    Also, Could you provide more information:

     

    ->Which Printer are you using

    ->Can you print from Safari/firefox for non-pdf pages. Please try printing any html page and see if works

    ->Can you removing and readding your Printer and then see if it works

     
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  • Currently Being Moderated
    Apr 17, 2012 2:12 AM   in reply to Jntanyan

    Please try printing using the 'Print' button on PDF toolbar. This should work.

     
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  • Currently Being Moderated
    Apr 19, 2012 1:48 PM   in reply to Yachna

    After doing the 32 - 64 - 32 bit shuffle, using the Print button on the PDF toolbar seems to work, on both Firebox and Safari. I spent over an hour on this, however. Previous versions don't have a toolbar at the bottom, and it only shows when you mouse over it. So it's completely unintuitive.

    Why do upgrades make easy tasks more difficult? Also, when Adobe installs an upgrade, why not tell users what they need to do to make it work? You make users go through all these steps to accept your terms, why not insure that they understand how to use it?

    This makes me reluctant to do further upgrades.

     
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  • Currently Being Moderated
    Apr 24, 2012 6:44 PM   in reply to Jntanyan

    I found a solution that worked for me! I am running MAC OS 10.7.3 with Firefox 8.0.1. I couldn't open the PDF files as you described....very frustrating! What I found that worked:

    1) Open the Prefences under Firefox

    2) Go to General

    3) Down at the bottom there is a button 'manage add-ons"- click on it

    4) Go to Plugins and find Adobe Acrobat plugin- DISABLE IT!!!

    Go back to website and open PDF and it works!

    Made my day.

     

    Good luck....I hope it works for others.

     
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  • Currently Being Moderated
    Jul 23, 2012 11:16 AM   in reply to gillikb

    Do you have a similar solution for disabling the Adobe Acrobat plug-in within Safari?  I can't seem to find a place to "manage add-ons" but this is very annoying!

     

    I finally found out how to save or print from within this version, at the floating palette at the bottom.  But I liked the way things worked before this, (possibly using Preview or another Plug-In that came with Safari?)  I fear what will happen when I upgrade to Mountain Lion later this week.

     
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  • Currently Being Moderated
    Jul 23, 2012 11:18 AM   in reply to Larry Sochrin

    I don't know about Safari as I currently us Firefox.

     

    Gillian Budine

     
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  • Currently Being Moderated
    Jul 23, 2012 12:08 PM   in reply to gillikb

    Interestingly enough, when I use Firefox, Adobe Reader isn't involved, and any PDFs download and then display in Prevew. I don't know why not Reader, but I'm delighted about that. But, I mainly use Safari.

     

    But again, I imagine that everything will change overnight after installing Mountain Lion (Mac OS 10.8), due to come out in 2 days. Maybe this has convinced me to not rush, and wait to see what problems others have with it first, something I always plan to do but never do.

     
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  • Currently Being Moderated
    Oct 24, 2012 12:18 PM   in reply to Jntanyan

    I found this on the Apple Support Communities.  Its quick and simple.  I am using a Mac running OS 10.8 and I use Adobe Acrobat X, not the reader version.  In case you don't know - To access the Library you need to go through the harddrive.  Hope this helps.

     

    Go to /Library/Internet Plug-Ins

     

    If you see the  Adobe PDF browser plugin in the Internet Plug-Ins folder, move it to the Trash. ( I deleted AdobePDFViewer.plugin)

     

    Quit then relaunch Safari ...

     
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  • Currently Being Moderated
    Oct 24, 2012 12:31 PM   in reply to Dale Wilcox

    Thanks, Dale

     
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