Adobe Community: Problem with curves and presets

Jeff Friedhoffer Calculating status...

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Problem with curves and presets

Apr 15, 2012 2:10 PM

Tags: #presets #curves

I use the curves layer and usually start with one of the presets, such as lighten or linear contrast. This works for a while and then the ability to select presets locks up. IE cannot select a preset. To get presets to work again, PS6 has to be closed and reopened

3224 Views 30 Replies Latest reply: NeedsLoomis, May 5, 2012 5:59 PM

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1. station_one,

Apr 15, 2012 5:25 PM in reply to Jeff Friedhoffer

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Jeff, the reason you have no replies yet is that you have given no information at all.

What platform? What OS? Details of your machine? etc...

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2. Jeff Friedhoffer,

Apr 16, 2012 4:24 AM in reply to station_one

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The system is a dell desk top running windows 7

Sent from my mobile

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3. PECourtejoie,

Apr 16, 2012 9:34 AM in reply to Jeff Friedhoffer

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I guess that you are using the adjustment layers? Is there an operation that triggers the problem? Is it the case for all blending modes, bit depth, file sizes?

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4. -Agfaclack-,

Apr 16, 2012 10:43 AM in reply to Jeff Friedhoffer

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i noticed the same. sometimes i could not choose a preset in the curves adjustement layer, it was grayed out.
a restart of CS6 beta solves the problem.

also when using the TAD tool it happened that it did not show the correct value on the curve.
i was hovering over deep shadows and in the curves diagram the small circle (that is indicating the value) was at a mid grey value.
for example... RGB values are 12,12,11 in the info windows but in the curves diagram the small circle was around 100-133 on the luminance curve.

but when i press the mouse button and moved the TAD tool the circles jumps to the correct value on the curve.

win7 64 bit
i7 2600k
16 GB ram
nvidia GTX 470 ( driver 285.62)

Jeff Friedhoffer wrote:

I use the curves layer and usually start with one of the presets, such as lighten or linear contrast. This works for a while and then the ability to select presets locks up. IE cannot select a preset. To get presets to work again, PS6 has to be closed and reopened

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5. Pattie F,

Apr 16, 2012 10:39 AM in reply to Jeff Friedhoffer

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Hi Jeff-

Can you also tell me what video board you are using and if you have the most recent driver?

I would like to try to reproduce your issue. Give me a step by step of what you did after launching PS.
Were you using presets you saved here or migrated from an older version?

I am able to open a photo, make a curves adjustment layer, select the linear contrast preset (or other),
and continue on.

Pattie

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6. -Agfaclack-,

Apr 16, 2012 10:50 AM in reply to Pattie F

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Pattie Foxhoven wrote:

Hi Jeff-

Can you also tell me what video board you are using and if you have the most recent driver?

I would like to try to reproduce your issue. Give me a step by step of what you did after launching PS.
Were you using presets you saved here or migrated from an older version?

I am able to open a photo, make a curves adjustment layer, select the linear contrast preset (or other),
and continue on.

Pattie

the problem is it happens sporadic for me.
before replying to this thread i tried to reproduce the error but all is working fine today..... but it has happend a few times over the last 24 days.

i noticed that the indicator on the curve is wrong when i did skin color correction the CYMK "skin tone by the numbers" way, using the TAD tool.

the problem jeff mentioned happened also sporadic.
at some point i could not choose linear or medium contrast presets anymore because it was greyed out.
i can really not say what triggers it.

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7. Pete.Green,

Apr 16, 2012 10:58 AM in reply to -Agfaclack-

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Excuse my ignorance if it's obvious, but

What acronym are you referring to with "TAD" tool?

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8. -Agfaclack-,

Apr 16, 2012 11:04 AM in reply to Pete.Green

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sorry i meant TAT.... targed adjustment tool... the little hand.

ps: i don´t know if it helps but my files are 16 BIT tiff files.

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9. Pattie F,

Apr 16, 2012 11:08 AM in reply to Jeff Friedhoffer

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Jeff and Agfaclack-

The next time this happens, please be sure your layers panel and history panel are open, then go to the preset you want to show it greyed out, and take a screen shot of the entire application with layers and history showing.

Thanks,

Pattie

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10. Jeff Friedhoffer,

Apr 16, 2012 11:12 AM in reply to Pattie F

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The system is a Dell Inspiron 580, Intel core i3, with 4GB memory. The
graphic board is based on an Intel HD. As suggested I updated the
driver for the graphics card. An interesting results was that when I
previously launched PS6, it said the graphics board was not supported.
With the new driver, did not get this warning.

Re some of the other questions asked, I was only in the normal blend
mode, I was editing tiff files that were scanned at 16bits and were
about 50MB in size.

If the problem reoccurrs with, will do a screen capture as requested.

Jeff

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11. Pattie F,

Apr 16, 2012 11:18 AM in reply to Jeff Friedhoffer

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Thanks Jeff.

I don't seem to be able to reproduce this as of now. Maybe if it happens again I can figure out something from your history and layers panels.

Also, when you updated the new video driver, did you go to preferences>performance and click on the use graphics processor box? It may have been turned off if it did not like your graphics board before.

Pattie

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12. -Agfaclack-,

Apr 16, 2012 11:32 AM in reply to Jeff Friedhoffer

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i still try to reproduce the error.
i was clicking and dragging in the adjustment layer curves diagram and i got this a second ago:

Problemsignatur:

Problemereignisname: APPCRASH
Anwendungsname: Photoshop.exe
Anwendungsversion: 13.0.0.0
Anwendungszeitstempel: 4f551de1
Fehlermodulname: Photoshop.exe
Fehlermodulversion: 13.0.0.0
Fehlermodulzeitstempel: 4f551de1
Ausnahmecode: c0000005
Ausnahmeoffset: 00000000003bee9c
Betriebsystemversion: 6.1.7601.2.1.0.256.1
Gebietsschema-ID: 1031
Zusatzinformation 1: 9ec0
Zusatzinformation 2: 9ec0b19ae4ca1c876ef83938e399dc2e
Zusatzinformation 3: 8d2b
Zusatzinformation 4: 8d2b7ecdc8e6fc8c9913aa0b3938236a

a few minutes later the same happens:

Problemsignatur:

Problemereignisname: APPCRASH
Anwendungsname: Photoshop.exe
Anwendungsversion: 13.0.0.0
Anwendungszeitstempel: 4f551de1
Fehlermodulname: Photoshop.exe
Fehlermodulversion: 13.0.0.0
Fehlermodulzeitstempel: 4f551de1
Ausnahmecode: c0000005
Ausnahmeoffset: 00000000003bee9c
Betriebsystemversion: 6.1.7601.2.1.0.256.1
Gebietsschema-ID: 1031
Zusatzinformation 1: 9ec0
Zusatzinformation 2: 9ec0b19ae4ca1c876ef83938e399dc2e
Zusatzinformation 3: 8d2b
Zusatzinformation 4: 8d2b7ecdc8e6fc8c9913aa0b3938236a

i had opened 2 images
all i was doing was using the curves ajdustmenst layer for a while, creating curve layer and flattening them to teh base layer ... using the TAT tool and pushing the curve diagram around.
when i switched to the second image after a while PS6 crashed.

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13. Jeff Friedhoffer,

Apr 16, 2012 11:23 AM in reply to Pattie F

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Pattie,

Checked the preferences>performance and the use graphics box was
checked. I will probably do more processing of pictures later today and
see if the problem reoccurs.

Jeff

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14. Pattie F,

Apr 23, 2012 2:56 PM in reply to -Agfaclack-

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Agfaclack-

can you also paste in your system information here (everything above the serial number)

They can be found at help>system info

Thanks
Pattie

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15. -Agfaclack-,

Apr 16, 2012 12:07 PM in reply to Pattie F

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the two crashes happend on my second PC.
the same configuration (same motherboard, same ram, same cpu) only that this system has a nvidia 460 GTX and not a nvida 470 GTX.

Adobe Photoshop Version: 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3411 MHz
Built-in memory: 16289 MB
Free memory: 11167 MB
Memory available to Photoshop: 14655 MB
Memory used by Photoshop: 71 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: NVIDIA Corporation
Video Card Renderer: GeForce GTX 460/PCI/SSE2
Display: 3
Display Bounds:= top: 0, left: 1920, bottom: 1200, right: 3840
Display: 2
Display Bounds:= top: 0, left: 0, bottom: 1200, right: 1920
Display: 1
Display Bounds:= top: 104, left: 3840, bottom: 1184, right: 5760
Video Card Number: 2
Video Card: Intel(R) HD Graphics Family
OpenCL Version:
Driver Version: 8.15.10.2372
Driver Date: 20110415000000.000000-000
Video Card Driver: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10 umd32
Video Mode: 1920 x 1200 x 4294967296 Farben
Video Card Caption: Intel(R) HD Graphics Family
Video Card Memory: 1024 MB
Video Rect Texture Size: 16384
Video Card Number: 1
Video Card: NVIDIA GeForce GTX 460
OpenCL Version:
Driver Version: 8.17.12.8562
Driver Date: 20111015000000.000000-000
Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Video Mode: 1920 x 1080 x 4294967296 Farben
Video Card Caption: NVIDIA GeForce GTX 460
Video Card Memory: 1024 MB
Video Rect Texture Size: 16384
Serial number: Tryout Version

photoshop runs on the display that is connected to the 460 GTX on this system (respectively the GTX 470 on the other system).
it´s not running on the display that is connected to the intel HD graphic.

all the menus (the whole GUI) is also on this display, i have not setup PS CS6 yet for multi displays.

i can reproduce the crash above as it seems.
just by having 2 files open, then i randomly click and drag in the curves adjustment layer, creating multiple points on the RGB curves (4-7 points) and after a while i switch to the second image.... bang (3 crashes):

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16. Pattie F,

Apr 16, 2012 1:21 PM in reply to -Agfaclack-

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Agfaclack:

OK, so you have two systems. The first one you saw the curves greyed out issue sometimes, right. That being on
win7 64 bit ,i7 2600k, 16 GB ram, nvidia GTX 470 ( driver 285.62), and then you got the crash on the second system, the one with the GTX 460, and the same one you attached system information for, right?

Can you try this on both systems? Turn off OpenGL and go through the same process as before to see if you can reproduce the crash with it off. Then let us know what happened. If it still crashes, go to the link below and try the other troubleshooting options and see if any of those keep it from crashing. I want to first rule out video board/driver issues. (see below for how to turn it off)

Did you go to the nVidia site and ensure both systems had the most up to date drivers? My system arrived with an already out of date driver from nVidia and Photoshop crashed on it when performing GPU relateed stuff until I updated my driver.

Starting Photoshop with clean preferences is a good idea too. To restore your preferences : press CTRL-SHIFT-ALT immediately after you double-click the Photoshop icon to launch it.

Thanks-
Pattie

Turn off OpenGL.
Choose Edit > Preferences (Windows) or Photoshop > Preferences (Mac OS).
In the Performance panel, uncheck Use Graphics Processor. Click OK.
Restart Photoshop, and perform the same function.

If the problem recurs while OpenGL Drawing is disabled, OpenGL is not the cause. For additional troubleshooting, see Troubleshoot system errors and freezes | Adobe software on Windows(cpsid_82252) or Troubleshoot system errors and freezes | Adobe software on Mac OS 10.x(cpsid_82414).
if you can still reproduce the crash, try the other troubleshooting ideas in this link and let us know what happens:
What features use the GPU and how do I troubleshoot GPU issues?

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17. -Agfaclack-,

Apr 16, 2012 2:09 PM in reply to Pattie F

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Pattie Foxhoven wrote:

Agfaclack:

OK, so you have two systems. The first one you saw the curves greyed out issue sometimes, right. That being on
win7 64 bit ,i7 2600k, 16 GB ram, nvidia GTX 470 ( driver 285.62), and then you got the crash on the second system, the one with the GTX 460, and the same one you attached system information for, right?

yes that is correct.

Pattie Foxhoven wrote:

Did you go to the nVidia site and ensure both systems had the most up to date drivers? My system arrived with an already out of date driver from nVidia and Photoshop crashed on it when performing GPU relateed stuff until I updated my driver

it´s not the latest driver. it is from december 2011.
but im using programs that rely much more on OpenGL then photoshop (3D apps) and they run flawless.
anyway i will update the driver after i tried with openGL disabled.

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18. -Agfaclack-,

Apr 16, 2012 2:17 PM in reply to -Agfaclack-

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one minute later....

i have disabled use GPU and could reproduce the crash after 1 minute.
the crash always happens when i switch to the second image i have open in PS.. immediately.

btw: i tried the same with CS5.1 for at least 20 minutes... and i could not reproduce the error.

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19. Pattie F,

Apr 16, 2012 2:16 PM in reply to -Agfaclack-

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Let me know what happens. The nVidia driver that shipped with my system was only a month old and it made PSCS6 crash for some reason. The new driver fixed the issue. I'll be curious to see what happens with yours.

Pattie

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20. Pattie F,

Apr 17, 2012 9:57 AM in reply to -Agfaclack-

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Are both files large Tiff files?

Pattie

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21. -Agfaclack-,

Apr 17, 2012 10:04 AM in reply to Pattie F

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files i have used for testing are from a 5D MK2 exported from lightroom as 16 BIT tif.
not alway the same two files but they where always from a 5D MK2 and 16 BIT tif.

had no time today to do further testing. but i will have an eye on that issue.

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22. Pattie F,

Apr 17, 2012 10:06 AM in reply to -Agfaclack-

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Thanks. I will play here and try to break it as well.

Pattie

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23. Jeff Friedhoffer,

Apr 17, 2012 1:43 PM in reply to Pattie F

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Pattie,

As requested, attached is a copy of the PS6 window with the curves
adjustment layer, with the default greyed out, along with history. I
did one picture before this one and was able to use the dafault "lighten"

Jeff

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24. Pattie F,

Apr 17, 2012 1:54 PM in reply to Jeff Friedhoffer

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Great! Did you use the camera icon here to "attach photo" in your post? I can't see the screen capture.

Pattie

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25. Jeff Friedhoffer,

Apr 17, 2012 2:02 PM in reply to Pattie F

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Pattie,

Closed PS6 after the last picture I sent to you. Reopened PS6 and on
the second picture the same thing happened. I used bridge to open 6
pictures for editing, the first one was fine, saved the tiff image as a
jpg, and then closed the tiff. It asked if I wanted to save tiff and I
said no.

Jeff

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26. Pattie F,

Apr 17, 2012 2:08 PM in reply to Jeff Friedhoffer

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Jeff,

I would love to see the pictures, but I checked private message, email, and forum and can't see a picture from you at any location.
How did you send it?

Pattie

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27. Jeff Friedhoffer,

Apr 17, 2012 2:28 PM in reply to Pattie F

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Patti,
An interesting thing happened after the last email with the problem.

I went to windows and unclicked properties, which closed the properties
window. Then double clicked on the curves layer which opened the
properties windows again. This time the defaults worked for many
pictures. Closed PS6 and reopened and still not problem.

One question, How do I adjust the height of the properties window? I
have to go to the very bottom of the screen to toggle the effect on and
off. In PS3 I was just able to pull on the edges of the properties
window to resize.
Jeff

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28. Jeff Friedhoffer,

Apr 17, 2012 2:30 PM in reply to Pattie F

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Pattie,

I attached in the email a power point slide with the images. I don't
see a camera icon with which to attach the pictures.

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29. Pattie F,

Apr 17, 2012 3:13 PM in reply to Jeff Friedhoffer

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I will send you a message so you can email it to me.

Pattie

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30. NeedsLoomis,

May 5, 2012 5:59 PM in reply to Jeff Friedhoffer

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I have managed to reproduce this issue on two machines (windows 7x64 PS6x64)

1. Open an image
2. Add an adjustment layer (I have only tested this with selective color and curves)
3. With the adjustment layer selected (active layer) crop the image.

The adjustment layer's dropdown menus are now locked. Odly, they can be unlocked by opening a menu ie Edit>Color Settings>Cancel.

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