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Marc Niola
Marc Niola
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Can't upload to Creative Cloud from Android 4.0

Apr 12, 2012 8:58 AM

Tags: #creative #upload #cloud #proto #android_tablet #adobe_proto #android_4_0

Anyone else having problem uplaoding Proto file to Creative Cloud? I think the problem is the new firmware update from Android 4.0.

 

When I first purchased Proto I can't log into the Creative Cloud. After Adobe update I can login with no problem! After that I uploaded a few files to Creative Cloud with no problem!

 

But now after finishing another project in Proto I want to upload to the Cloud and the upload hangs.

 

The login is flawless, after I select file, the "Uploading to Adobe Creative Cloud" pop-up appears with animated spinner and it just hangs forever. I have tried for two days and Upload popup keeps hanging at same point.

 

Anyone run into this problem or know of any fix ?????

 

Details:

Asus Transformer Prime running Adroid 4.0 (ICS)

 

BTW I am able to upload to cloud using PS Touch on same device.

2165 Views   5 Replies   Latest reply: kalinciyuksel, May 8, 2013 3:05 AM
 
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  • David__B
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    1. David__B,
    Apr 16, 2012 2:14 PM   in reply to Marc Niola
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    Hi Proto_Problems,

     

    What version of Proto are you running? You can find out with the Gear icon in the upper right and go to About.

     

    -Dave

     
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  • Marc Niola
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    2. Marc Niola,
    Apr 16, 2012 2:46 PM   in reply to David__B
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    Version 1.1.0

     
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  • Marc Niola
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    3. Marc Niola,
    Apr 16, 2012 2:52 PM   in reply to David__B
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    Hi David, tks for the reply, but I just tried to upload and the file went

    through very fast.

     

    Its works! Very strange for it to work all of a sudden.

     
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  • David__B
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    4. David__B,
    Apr 16, 2012 4:03 PM   in reply to Marc Niola
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    I know that the 1.1 update addressed not being able to sign-in to the Creative Cloud on ICS so just wanted to ensure that was the version you were using. Glad to hear its working now, thats strange with it starting to work out of the blue. Follow up again if the issue happens again, hopefully it won't

     
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  • kalinciyuksel
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    5. kalinciyuksel,
    May 8, 2013 3:05 AM   in reply to David__B
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    hi i can not upload to cloud.

     
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