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vitorlindo305
Currently Being Moderated

exit code 24

Apr 16, 2012 3:03 PM

Hi,

 

im trying to install photoshop elements 10.

 

keep getting exit code 24.

 

ive tried restarting etc...

 

mac dual quad core runnind up to date 10.7.3

 

help!

 
Replies
  • Currently Being Moderated
    Apr 16, 2012 3:17 PM   in reply to vitorlindo305

    Hi,

     

    can you provide the logs : hard drive > library > logs.

     
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  • Currently Being Moderated
    Apr 16, 2012 3:18 PM   in reply to vitorlindo305

    Could you please provide the exact error message you are receiving?  Also what have you tried so far to resolve your difficulties?  Have you run the Adobe Support Advisor - http://www.adobe.com/support/loganalyzer/ to automatically review your installation logs?

     
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  • Currently Being Moderated
    Apr 17, 2012 3:34 AM   in reply to Jeff A Wright

    Enable root user account and then run the installation.

     
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  • Currently Being Moderated
    Apr 17, 2012 10:28 AM   in reply to vitorlindo305

    Its an permission related issue.

     

    Try to give read/write permissions to the below locations:

     

    /Applications/Adobe*

    /Applications/Utilities/Adobe*

    /Library/Application Support/Adobe*

    /Library/Application Support/FLEXnet Publisher/

    /Library/Preferences/

    /Library/Preferences/FLEXnet Publisher/

    /Users/[user]/Library/Application Support/Adobe*

    /Users/[user]/Library/Caches/Adobe*

    /Users/[user]/Library/Caches/com.adobe*

    /Users/[user]/Library/Preferences/Adobe*

     

    Also, repair the disc permissions.

     
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  • Currently Being Moderated
    Apr 18, 2012 8:01 AM   in reply to vitorlindo305
     
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  • Currently Being Moderated
    Apr 18, 2012 8:09 AM   in reply to vitorlindo305

    Enable Root user : http://support.apple.com/kb/ht1528

     

    Start in Safe Boot mode | Mac OS X : http://helpx.adobe.com/x-productkb/global/start-safe-boot-mode-mac.htm l

     

    For giving permissions to the above folders, goto "How to View and Change Permissions in the Finder's Info Window" section under http://support.apple.com/kb/HT2963

     
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  • Currently Being Moderated
    Apr 25, 2012 6:29 AM   in reply to vitorlindo305

    Look in the menu bar in the top (near to apple icon) , there you will find the Edit menu , in the drop down of it , you have Enable Root User

     
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  • Currently Being Moderated
    Jun 10, 2013 8:31 AM   in reply to vitorlindo305

    Please try the following steps if someone is facing this issue

     

    - Run the CS cleaner tool ( not required if you have some programs already installed)

    - Enable The root user in MAC

     

    give read/write permissions to the below locations:

     

    /Applications/Adobe*

    /Applications/Utilities/Adobe*

    /Library/Application Support/Adobe*

    /Library/Application Support/FLEXnet Publisher/

    /Library/Preferences/

    /Library/Preferences/FLEXnet Publisher/

    /Users/[user]/Library/Application Support/Adobe*

    /Users/[user]/Library/Caches/Adobe*

    /Users/[user]/Library/Caches/com.adobe*

    /Users/[user]/Library/Preferences/Adobe*

     

    Don't worry if couple of them are not there in the system

     

    - Verify and then Repair Disk Permisssions

    - In case if it doesnot work then restart the system and Boot in the Safe Mode

    - run the install again and it should work

     
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