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robie.k@gallay.com
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Custom Branding Issue

Apr 16, 2012 7:49 PM

Categories: Bug / Error, Question / Need Help

G'day...

 

I just signed up and subscribed to Adobe SendNow and I am having an issue with the Custom Branding.

I originally put in a copy of my electronic signature but this came up too small when sent.

I then decided just to put in the company logo, I have deleted the signature and placed the new logo in at the correct size 200x80 and it shows up on m y screen as if its updated but when the customer receives the email my old and unwanted signature is appearing on the email still.

I tried to enter online chat support but was told that I am not a paid subcriber when I clearly am..

 

Can you please help me rectify this problem.

 

Thank You & kind Regards

 

Robbie Knight

479 Views   2 Replies   Latest reply: robie.k@gallay.com, Apr 20, 2012 1:53 PM
 
Replies
  • David Kastendick
    3,110 posts
    Apr 7, 2010
    Currently Being Moderated
    1. David Kastendick,
    Apr 18, 2012 9:05 AM   in reply to robie.k@gallay.com
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    Good day Robbie,

     

    I'm unable to reproduce this issue.  I've tried the workflow you described as well as forwarding a previously sent email that I know used a different branding.

     

    Could you try the following steps:

    • Clear your browser cache
    • Update your Flash Player to the latest version: http://get.adobe.com/flashplayer/
    • See if the issue persists by sending documents with another browser

     

    Let us know how it goes!

    -David

     
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  • robie.k@gallay.com
    Currently Being Moderated
    2. robie.k@gallay.com,
    Apr 20, 2012 1:53 PM   in reply to David Kastendick
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    Thanks…. It sorted itself out.. J

     

     

     

     

    Thank You & Kind Regards

     

     

     

    Robbie Knight

     

    Sales Consultant

     

    Gallay Medical & Scientific Pty. Ltd.

     

     

     

    Description: Description: Description: Gallay logo

     

     

     

    [removing email for customer privacy]

     

    t: +61 (0)3 9590 0688

     

    m: +61 (0)448 023 570

     

    f: +61 (0)3 9590 0622

     

     

     

     

     

     

     

     

     

    <http://www.gallay.com.au/> www.gallay.com.au

     

    13 -19 Dunlop Road

     

    Mulgrave, Victoria

     

    Australia, 3170

     

     

     

     

     

     

     

     

    Please consider the environment before printing this email P

     

     

     

    The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. Nothing in this correspondence should be interpreted as being legal advice, shall be construed as a solicitation of any kind, should be interpreted as a signature or mark that can create a legally binding commercial relationship, and should be omitted in any fair use of this correspondence.

     
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