Receive the following error message when I try to locate my recent order
"We're Sorry, the site area you have requested is unavailable due to scheduled maintenance. Please try again later. "
With no order showing up there is no way to begin downloading my recent purchase. This error has occurred for several days now, with several different browsers, operating systems, and hardware platforms. Attempts to contact you for support of this issue transcend the use of the frustrating.
Of course I know the order number.
No, I do not know the case number that might have been assigned. That is a whole nother issue I would rather not get into.
I successfully placed an order for a windows upgrade of production Premium CS5.5.
Again, I am not getting the needed link to download the content that was purchased.
What I am getting is the cited error message that no one seems to be willing to deal with.
Will it allows me to view the order from our side to see if there could be any thing causing a problem. You stated you have already tried multiple web browsers. So unless it is your security software or some other common element on your computer the next step would be to check the order from the Adobe side.
Again, as cited in the problem report multiple browsers, multiple , and multiple machines all/each and everyone produce the same error message. A "bad" order or non-existent order should produce an error message such as "order not found" or "no open orders" etc. Not the error received and cited. I can pretty much bet your life on the fact that three different machines are not set up identically.
I see Don_Tardiff50 will if you would like to provide the order number I will be happy to check it for you. I am not seeing other reports regarding this issue at the moment but I will keep an eye out.
I am sorry Don_Tardiff50 but without the order number I am unable to investigate what might be causing your difficulties any further. It seems like you have done a thorough job of troubleshooting on your end. The only addition suggestions I can offer, besides checking the order, is to possibly try a different Internet connection.
Jeff was trying to help but as he didn't had the enough information he cant do anything.
You can download the software from prodesigntools.com , and can use your serial numbre ot serialoze it....hope this help
For the future keep the back of he downloaded files on DVD or CD
He and you have access to the information
You need to explain the situations that create the error message received. You choose to obfuscate the issue by thinking it is an order problem. That is unlikely and is likely an issue with the store interface, java, scripting etc. that is why I would like to know the boundary conditions that generate such a bogus error message.
" iTyped with my iThumbs"
Don_Tardiff50 the error message you have provided does not provide any information besides the fact that there is a problem processing and displaying your order. If you would would like to provide your specific order number I can investigate what the status is of your order is and why you are receiving this error.
If you would feel more comfortable providing this information to our support team you can certainly do so as well. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.
Europe, Middle East and Africa