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Error Installing Muse 7

Apr 16, 2012 11:27 AM

I'm installing Muse 7 and i keep getting the following error "Verify that Muse has permission to write to Adobe shared files and verify application directories are not marked readonly." How can I fix this?

 

thanks

 
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  • Currently Being Moderated
    Apr 16, 2012 12:34 PM   in reply to giselledevera74

    Hi !

     

    Please try deleting the "MBLStore" folder found in

     

    on Mac: /Library/Application Support/Adobe

    on Windows XP: \Local Settings\Application Data\Adobe

    on Windows 7: \AppData\Local\Adobe

     

    and delete the "AdobeMuse" folder found in

     

    on Mac: /Library/Preferences

    on Windows XP: \Application Data

    on Windows 7: \AppData\Roaming

     

    Then try to update/install Muse 7 again.

     
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    Apr 17, 2012 5:35 AM   in reply to giselledevera74

    Hi I'm having the same error after installing Muse 7 then opening the file.  I've tried to search for the solution that Prateek Aggarwal found but I cannot find the specific folders.  I'm using snow leopard if this helps.

     

    Please could you advise.

     

    Thanks

     
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    Apr 17, 2012 5:37 AM   in reply to Prateek Aggarwal

    Hi I'm having the same error as giselledevera74 (I'm installing Muse 7 and i keep getting the following error "Verify that Muse has permission to write to Adobe shared files and verify application directories are not marked readonly." How can I fix this?) after installing Muse 7 then opening the file.  I've tried to search for the solution that Prateek Aggarwal found but I cannot find the specific folders.  I'm using snow leopard if this helps.

     

    Please could you advise.

     

    Thanks

     
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    Apr 17, 2012 8:05 AM   in reply to ladyk03_

    The folder locations mentioned above are incorrect. (They come from a post I made on our previous forum software were I typed <username> and the forum software deleted that text.) The correct folder locations are:

     

    Try deleting the "MBLStore" folder found in

     

    on Mac: username/Library/Application Support/Adobe

    on Windows XP: username\Local Settings\Application Data\Adobe

    on Windows 7: username\AppData\Local\Adobe

     

    and delete the "AdobeMuse" folder found in

     

    on Mac: username/Library/Preferences

    on Windows XP: username\Application Data

    on Windows 7: username\AppData\Roaming

     

    Then launch Muse again.

     
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    Apr 17, 2012 8:49 AM   in reply to Zak Williamson

    Thank you Zak,

     

    I found and deleted the AdobeMuse folder but cannot find the MBLStore folder in the location you've stated.  I also tried restarting my Mac and uninstalling and reinstalling Muse but that hasn't worked either.

     

    Is there anything else I can do?

     
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    Apr 17, 2012 8:59 AM   in reply to ladyk03_

    If you go to "username/Library/Application Support/Adobe" can you manually create a "MBLStore" folder? And create a "1.0" folder inside of that? When doing so does your machine require you to enter your password? Or were you able to create the folders without any special prompts from the Finder? Once those folders are created, please try launching Muse again and let me know whether there's any change in behavior. Thanks.

     
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    Apr 17, 2012 9:18 AM   in reply to Zak Williamson

    Thank you.

     

    I manually created both folders as you suggested (both were empty - I hope thats correct).  I don't need to add any passwords and there were no special prompts from the Finder.  I launched Muse again and I needed to enter my log in details and it showed the same error message again.  Do you know why it's throwing up this error?

     
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    Apr 17, 2012 9:23 AM   in reply to ladyk03_

    The "1.0" folder was created inside the "MBLStore" folder, correct?

     
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    Apr 17, 2012 9:34 AM   in reply to Zak Williamson

    Yes, it is and i've just double checked it.

     
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    Apr 17, 2012 9:48 AM   in reply to ladyk03_

    What are the permissions indicated in "Get Info" from the File menu in the Finder for the newly created folders and for Muse? Thanks.

     

    Screen shot 2012-04-17 at 9.45.13 AM.png

     

    Screen shot 2012-04-17 at 9.45.47 AM.png

     
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  • Currently Being Moderated
    Apr 17, 2012 10:06 AM   in reply to Zak Williamson

    OK, the Muse "Get Info" sharing permissions showed "(Me)" as Read & Write and then "everyone" as No Access.  I changed the 'no access' to read only and checked all of the other folders permissions and they all showed as yours do above but had an additional "staff" line which also said "Read Only".  I hope this makes sense.  I also checked the complete Adobe folder and it shows as your example has above.

     

    This is the error I keep receiving:

     

    Muse encountered an error while interacting with application files.

     

    Verify that Muse has permission to write to Adobe Shared files and verify the application directories and files are not marked read only.

     

    Do yout think it's worth me checking the permissions on each folder within the username/library/application support/adobe folders to see if any of the permissions say read only?

     
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    Apr 17, 2012 10:22 AM   in reply to ladyk03_

    Please send me an e-mail at zak@adobe.com. I'd like to send you a small utility to run to see if it provides any additional information and/or enables us to get around the error. Thanks.

     
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    Apr 17, 2012 3:01 PM   in reply to Zak Williamson

    For anyone following this thread, we were able to resolve the problem in ladyk03_'s case. She was working on a Mac that had no network interface card and Airport was disabled. On first launch Muse requires an internet connection. Muse Beta 7 is confused by the complete lack of a network interface card and provides the erroneous "Verify that Muse has permission to write to Adobe shared files and verify application directories are not marked readonly." error message. We'll correct the error message for the next release. In the meantime this error can be avoided by having a network connection when Muse is launched for the first time after installing Beta 7.

     
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    Apr 17, 2012 4:18 PM   in reply to giselledevera74

    Send me an e-mail at zak@adobe.com and I'll provide you the same utility ladyk03_ and I used to figure out the root of the problem for her case. Perhaps it will also help in your case.

     
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    Nov 22, 2013 12:57 PM   in reply to Zak Williamson

    Hi. I am running Windows 8 and for the second time I am getting this error message: Verify that Adobe Muse has permission to write to Adobe shared files and verify the application directories and files are not marked readonly. The first time I found this forum thread, and not being able to find the folders mentioned above, I unistalled and reinstalled. Now it's done it again. Is there anyway I can get the "utility" file mentioned? Or is the some glitch with Windows 8? Thank you!

     
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