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DelrayPhotoGirl65
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Elements 9 update

Apr 17, 2012 9:12 AM

Tags: #help #mac #elements #pse9

Yesterday I installed an Elements 9 update to allow me to help a friend edit RAW files from her Canon camera (I have been editing my Nikon raw files with no problem but could not open hers). Now I can open her files but when I to to the edit pane with the jpg (hers or mine) and click on enhance I see that I have lost "convert to black and white" as an option. this was a wonderful tool that allowed me to convert images to black and white with infrared and play with the sliders until I got what I wanted. What happened ??? Do I now have to uninstall elements 9 and go back and resinstall from the original DVD?? I am running on a MAC

 
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  • Currently Being Moderated
    Apr 17, 2012 10:22 AM   in reply to DelrayPhotoGirl65

    There is nothing in the ACR update that would cause that. Try deleting the preferences. Quit the editor then restart it while holding command+shift+option. Keep the keys down till you see a window asking if you want to delete the settings file. You do.

     
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  • Currently Being Moderated
    Apr 17, 2012 10:27 AM   in reply to DelrayPhotoGirl65

    Uninstalling and reinstalling might not help as it sounds more like a problem with the corrupted preferences. Try this:

     

    1. Close all running PSE applications.
    2. Go to [HD]>>users>>[your username]>>library>>preferences and look for a file named 'com.adobe.photoshopelements9editor.plist'
    3. When found, move this file to the desktop. (ensure that you're not copying the file, move it)
    4. Now launch PSE and see how that works.
     
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    Apr 17, 2012 1:19 PM   in reply to DelrayPhotoGirl65

    Ah, you may have been converting them as 16 bit files. Many features in PSE aren't available for use with 16 bit files and jpegs are always 8 bits.

     
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