I had to run PS 64-bit as administrator and change the scratch disk off my system SSD, but PS no works.
Bridge 64-bit however crashes on startup. Bridge does run as administrator. I moved the bridge cache off of my SSD while running as administrator. The ACR RAW cache is unchanged and in the same location as it is for CS5. I see nothing else in bridge settings that might get a permission problem.
I did not install the 32-bit bridge or PS beta. Only 64-bit.
CS5 all works fine.
I noticed that Bridge is creating a temp file in the root directory of my C (system drive). The root folder is protected for administrators.
The File is
My temp directory is NOT the root of my C drive. Appears to be a stupid bug. Does Adobe actually test things. My machine is Windows 7 DEFAULT permission setup. aka, the root folder of the system drive is protected.
Hello! I've seen other threads with the same issue, including one for CS5.
I'd like to know if you moved your user account out of the C: drive, or just your documents... IE if anything is not standard.
Are you sure that Photoshop Temp was created by Bridge?
Thanks for the quick reply.
Yes, the temp was created by bridge. I open a file browser window looking at the root of c: (my system drive). I then run bridge as administrator and voila, the temp appears in the file list. When I close bridge the temp disappears. The number in the temp file name changes on each iteration.
I moved "my documents", downloads, music, pictures and videos folders away from the system boot drive, which is an SSD, to a folder on my main HD (D:\UserData). Everything else in my account (Norman) is still directed to the default location(s) (C:\Users\Norman)
UAC, User account control is obviously enabled on my machine.
Also regarding the PS startup file permission issue. Adobe needs to be nicer to average folk out there. Instead of just not running because the default scratch location (c:\) is not available detect a file permission error and bring up the preferences dialog to someone can change the scratch disk location. Better yet, default to the TEMP location, or something that is gauranteed to be writable. Default to *anything* but the root folder of the system boot drive.
Could you please send a crash dump to me(email@example.com)? That will help us indentify the exact issue. Below is the instruction about how to enable crash dump on Win7.
1.Copy text below (Marked as blue color) to a text editor and save as a file with .reg extension.
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps]
2.And then import the .reg file to the Win7 Registry by double clicking it.
3.Attempt to launch Bridge. Once Bridge crash find the dump file from C:\Users\[username]\AppData\Local\CrashDumps folder.
Any problem please let me know.
Adobe Bridge QE
I received your crash dump file and investigated it. Could you please provide following information?
-Did you never launch Bridge?
-Did you install Bridge by administer or not?
-Did you try reinstalling PS to fix this?
-If disable the MMXCore plug-in by removing MMXCore.8BX file from location below, does this still happen?
C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\Plug-Ins\
-Can you paste your System Info here by going to Photoshop Help > System Info menu?
Thanks in advance.
-Did you never launch Bridge?
I am not sure what you mean here. If you mean did Bridge work initially, then no I don;t think so but I cannot be 100%. Only 99.9%.
-Did you install Bridge by administrator or not?
I ran the installer and the system requested administrator priveledge for the installer and I checked yes to this dialog.
No I have not tried reinstalling.
Removing MMXCore does nothing.
Don't forget that Bridge is still creating a temp file in my C:\ root folder and this folder is protected from normal users. Only administrators can create a file there. This is abnormal and could be a part of this issue. I stated this in my first post.
I had to "fix" Photoshop to work since it by default wanted it's scratch on the C:\ drive. I ran PS as administrator and changed the scratch to D: and it is fine now. This was also the case with CS5. Adobe has issues with trying to put scratch/temp files in protected folders.
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Video Mode: 1920 x 1200 x 4294967296 colors
Video Card Caption: ATI Radeon HD 5800 Series
Video Card Memory: 1024 MB
Video Rect Texture Size: 16384
Serial number: Tryout Version
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Temporary file path: D:\TEMP\
Photoshop scratch has async I/O enabled
D:\, 931.5G, 691.8G free
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Accented Edges 13.0
Adaptive Wide Angle 13.0
Angled Strokes 13.0
Average 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Bas Relief 13.0
Camera Raw 7.0
Chalk & Charcoal 13.0
Cineon 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Clouds 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
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Conté Crayon 13.0
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Difference Clouds 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
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Dry Brush 13.0
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Embed Watermark 4.0
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Filter Gallery 13.0
Flash 3D 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Glowing Edges 13.0
Google Earth 4 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
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Kurtosis 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Lens Blur 13.0
Lens Correction 13.0
Lens Flare 13.0
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Maximum 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
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MMXCore Routines 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Mosaic Tiles 13.0
Multiprocessor Support 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Neon Glow 13.0
Note Paper 13.0
NTSC Colors 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Ocean Ripple 13.0
Oil Paint 13.0
Paint Daubs 13.0
Palette Knife 13.0
Paths to Illustrator 13.0
PCX 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Photoshop 3D Engine 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Picture Package Filter 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Pixar 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
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Polar Coordinates 13.0
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Radial Blur 13.0
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Range 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
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Save for Web 13.0
Skewness 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Smart Blur 13.0
Smudge Stick 13.0
Solarize 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Sprayed Strokes 13.0
Stained Glass 13.0
Standard Deviation 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Summation 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Torn Edges 13.0
U3D 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Vanishing Point 13.0
Variance 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Variations 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Water Paper 13.0
Wavefront|OBJ 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
WIA Support 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Wireless Bitmap 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Optional and third party plug-ins:
Topaz Adjust 5 10.0
Topaz BW Effects 10.0
Topaz Clean 3 10.0
Topaz DeJpeg 4 10.0
Topaz DeNoise 5 10.0
Topaz Detail 2 10.0
Topaz InFocus 10.0
Topaz Lens Effects 10.0
Topaz ReMask 3 10.0
Topaz Simplify 3 10.0
TopazRemaskAutomate NO VERSION
Plug-ins that failed to load: NONE
Installed TWAIN devices: NONE
I reproduced this issue by a trick on my machine. I made the temp folder(C:\Users\<username>\AppData\Local\Temp) write-protected for current user, then Bridge crashed after launching for a while.
It seems your temp folder pointed to the root of C:\ accidently. Can you run command "set temp" in the Command Line window to see what it output? If it ouput "Temp=C:\", please try reseting the temp folder location and make sure current user has enough permission, then see if the issue is fixed.
Sorry, but my temp folder is D:\temp.
In the system properties, environment variables tab I moved the temp folder to d:\temp. Both "temp" and "tmp" environment variables point to this folder.
Photoshop, and every other program correctly puts temp files in this folder.
Thanks for reply. Can you give current user full access to the root of C drive and D:\temp then see what happens?
If needed, can we do a connect session through www.adobeconnect.com to see the issue on your machine?
My temp folder was created by my normal account, norman, and as such has full access. Yes, I can created folders and file in that folder.
As previously stated, *Photoshop* AND ALL other programs create their temp files in the temp folder. Bridge is the only one I know of creating a temp file in c:\.
I previously had tried adding a permission to the c:\ folder for the normal user, norman, account. It did not change anything. Changing this permission is not a completely "error" free operation. There are warnings trying to add a permission since the operating system has some of the folders in the root directory locked and therefore you cannot change the permission of said folder. i.e. the Windows folder and a couple of others. This should not affect the general permission change of the root itself. I can try this again for you.
After connecting FotoLinse, it truned out his issue is same as yours. On his machine, Bridge also will generate a temp file in the root of drive C. It's very odd. But there is a workaound: Turn off the UAC. Can you try this workaround? and I want to know what Adobe products have installed on your machine. How did you install them? What do you change the user profile?
After more investigation, I think I reproduced the issue. Here is my steps to reproduce the bug.
0) Turn on UAC of Windows.
1) Chang the user temp folder to a new location(Make sure the new temp folder location doesn’t exist), say D:\Temp.
3) Launch Bridge 64-bit/32-bit and browse some images. Bridge will crash.
4) Then I manually create the folder D:\Temp, but Bridge still crashes.
5) If I run Bridge as administrator, it always generates a temp file “Photoshop Tempxxxxxx” under the root of C drive. The phenomena is matching yours. But, by default, a user has no write permission for the root of C drive if UAC is on. So this might be the root cause.
Photoshop also has same issue, but it will pop up an error on launch, not crash.
Did you do similar thing as mine?
Close but not quite.
My moved temp folder already existed before the install of CS6. I moved it a couple of years ago.
Photoshop initially crashed for me, but this was due to the scratch drive being defaulted to c:. Once I ran as admin and changed the scratch preference, photoshop has always worked.
So we have something in common:
- Changed temp folder location
- Bridge always attempts to generate a temp file in the root of C drive.
As far as I know, there are following workarounds:
-Run Bridge as administrator.
-Trun off UAC.
-Reset user temp folder to default location or create a new user account.
We'll consider fixing this in dot release.
"Changed temp folder location".
Changed from what? What does Adobe think the directory should be? By default in Windows, the path is not a known location. It varies by user Account. In other words, an application cannot know where the temp location is supposed to be so how can it be "changed".
The Windows API GetTempPath informs an application of the temp location. That value is basically a magic cookie. Who knows what convoluted logic Adobe developers use to come up with a temp folder location. No way GetTempPath ever returns C:\.
Reset the temp folder.
This does not work around the problem, for me.
Create a new user account.
This does not work around the problem, for me.
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