I have been trying out the new version of the Adobe ios reader on my iPad 2 (all updates applied).
Unfortunately the first document that I tested, could not be marked up with the highlighter, the strikethrough or underscore.
I managed to locate other documents that were okay.
There does appear to be a difference, in that the pdf in question was re-pdf'd from another PDF to make the size tolerable (8 MB instead of the original ~180 Mb).
As a test, I created a PDF of just one page (from the original doc), then re-PDF'd that page. This gave the same results for the re-PDF'd one, but the initially created page was able to be marked up okay.
Now, I must concede that I use PrimoPDF, but have not found any other issue with such PDF's. Std Adobe reader on Vista, is able to select text in either PDF.
I can supply PDF samples to Adobe support - 3Mb & 150k if requested.
Last week you acknowledged receiving the documents that I forwarded (by email).
I lodged my prior post, hoping that you had been able to test the symptoms reported and confirm that you got the same result.
I have not heard further, so no, I have not received a response by email.
No you haven't, and Yes I do (need clarification) - please.
Have you lost my samples? (you acknowledged their receipt, but I can
I have had no acknowledgement yet that anyone has has even looked at them.
I posted a reply to this post yesterday, and still have had no response
- so trying direct email.
Edit: ... oh well, email reply ended up as a post anyway. Wonder what time-zone Adobe works under?
Message was edited by: NZKiwiBro
We work around the clock =). That said, for most of us, working in the forums is something we do in addition to our regular roles actually building the product. So occasionally we miss a response. My apologies that you're frustrated.
The alias email@example.com is monitored by several people. It sounds like your last exchange was with that alias, so I'd encourage you to send your request there too.
I personally do not have them, but I am not on the firstname.lastname@example.org alias. Reading Gaurav's post above, it sounds like he got them, responded to you with an answer and was expecting a response from you there which is why I encouraged you to send the request to email@example.com. It's possible that his response was filtered by a spam filter. I'd encourage you again to respond to that alias.
But, I am writing this directly online in the orriginal thread. I am not emailing this (although I did once prior).
Do I have to start over again with a new thread? I am also viewing this online, not just my emails. I have also checked my SPAM filter and there are no related messages stuck there. I have just not been replied to beyond acknowledgement that my documents were received last week....
Apologies for getting back to you so late - I thought I had responded to you over email but looks like that wasn't the case. Yes, we had received your PDF documents and after investigation we'd like to confirm that this a genuine bug in Adobe Reader and we have logged it in our database. We will try and fix it in a future update.
Appreciate your time for sharing this issue with us, thanks!
Europe, Middle East and Africa