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John Boyden
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Security Issue After Updating Acrobat Pro 9.5.0 to 9.5.1

Apr 15, 2012 6:59 PM

BACKGROUND:  I have a MacPro running OSX 10.6.8.  I now have Acrobat Pro 9.5.1.  When I tried to update from Acrobat Pro 9.5.0, I received an error message that said my application could not be updated because it had been "altered" or some word to that effect.  It told me to reinstall Acrobat Pro.  I dutifully inserted Installation Disk One and began the chore.  It paused and instructed me to turn off several security items because the installation couldn't go forward until I did.  I did as I was instructed and the installation was successful including the updating of all 18 Acrobat Pro 9 updates (doesn't Adobe use Combo updates to relieve the consumer of such an arduous task?) But I digress...

 

The problem is that, since I did that installation and updating, I tried to remember the security items I was instructed to turn off and I turned all that I could remember back on.  It appears that I missed one or more because, when I now run MacScan, I get as high as twelve tracking cookies detected that need removal where I was getting virtually zero before.  I run MacScan daily and sometimes more often.  Since the Acrobat update, I haven't ventured to unfamiliar web sites.  I've gone to my regular sites, but I must have forgotten to close a hole somewhere. The QUESTION:  Can someone list all the security measures that Acrobat needs to have turned off before installing and updating it?  I'm stumped and I hate getting tracking cookies that I had previously prevented.

 
Replies
  • David Kastendick
    3,218 posts
    Apr 7, 2010
    Currently Being Moderated
    Apr 17, 2012 3:37 PM   in reply to John Boyden

    Good day John,

     

    We generally recommend disabling anti-virus when installing or updating any of our software as often times anti-virus software can complicate installations.  There are no other security-related measures that we recommend for normal installation of our software. 

     

    I do apologie for the cumbersome update process.  We have addressed it with Acrobat X where all updates are cumulative, but obviously likely of little comfort after the time-consuming task of updating Acrobat 9.  In the event that you have to reinstall Acrobat 9 again in the future, you can choose to ignore the reboot request.  This will make the update process a lot faster for you.

     

    Kind regards,

    David

     
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