BACKGROUND: I have a MacPro running OSX 10.6.8. I now have Acrobat Pro 9.5.1. When I tried to update from Acrobat Pro 9.5.0, I received an error message that said my application could not be updated because it had been "altered" or some word to that effect. It told me to reinstall Acrobat Pro. I dutifully inserted Installation Disk One and began the chore. It paused and instructed me to turn off several security items because the installation couldn't go forward until I did. I did as I was instructed and the installation was successful including the updating of all 18 Acrobat Pro 9 updates (doesn't Adobe use Combo updates to relieve the consumer of such an arduous task?) But I digress...
The problem is that, since I did that installation and updating, I tried to remember the security items I was instructed to turn off and I turned all that I could remember back on. It appears that I missed one or more because, when I now run MacScan, I get as high as twelve tracking cookies detected that need removal where I was getting virtually zero before. I run MacScan daily and sometimes more often. Since the Acrobat update, I haven't ventured to unfamiliar web sites. I've gone to my regular sites, but I must have forgotten to close a hole somewhere. The QUESTION: Can someone list all the security measures that Acrobat needs to have turned off before installing and updating it? I'm stumped and I hate getting tracking cookies that I had previously prevented.
Good day John,
We generally recommend disabling anti-virus when installing or updating any of our software as often times anti-virus software can complicate installations. There are no other security-related measures that we recommend for normal installation of our software.
I do apologie for the cumbersome update process. We have addressed it with Acrobat X where all updates are cumulative, but obviously likely of little comfort after the time-consuming task of updating Acrobat 9. In the event that you have to reinstall Acrobat 9 again in the future, you can choose to ignore the reboot request. This will make the update process a lot faster for you.
David: Thank you for your kind and informative answer. Actually, I was touched by your concern for the customer's feelings. I've been with Adobe products for many years and hope to be for many more. Best regards.
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