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Don_Tardiff50
Currently Being Moderated

Adobe Store Order System Error Message

Apr 17, 2012 9:17 AM

Receive the following error message when I try to locate my recent order

 

"We're Sorry, the site area you have requested is unavailable due to scheduled maintenance. Please try again later. "

 

With no order showing up there is no way to begin downloading my recent purchase. This error has occurred for several days now, with several different browsers, operating systems, and hardware platforms. Attempts to contact you for support of this issue transcend the use of the frustrating.

 
Replies
  • Currently Being Moderated
    Apr 17, 2012 1:06 PM   in reply to Don_Tardiff50

    Do you know what your order number is or do you have case number from your contact with our support team?  Also what are you trying to order?

     
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    Apr 17, 2012 2:24 PM   in reply to Don_Tardiff50

    If you can post your order number I can view the status of the order.  There is not any personal information involved in an order number so it is safe to be posted in a public forum.

     
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    Apr 17, 2012 2:43 PM   in reply to Don_Tardiff50

    Will it allows me to view the order from our side to see if there could be any thing causing a problem.  You stated you have already tried multiple web browsers.  So unless it is your security software or some other common element on your computer the next step would be to check the order from the Adobe side.

     
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    Apr 17, 2012 3:57 PM   in reply to Don_Tardiff50

    I see Don_Tardiff50 will if you would like to provide the order number I will be happy to check it for you.  I am not seeing other reports regarding this issue at the moment but I will keep an eye out.

     
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  • Currently Being Moderated
    Apr 17, 2012 4:49 PM   in reply to Don_Tardiff50

    I am sorry Don_Tardiff50 but without the order number I am unable to investigate what might be causing your difficulties any further.  It seems like you have done a thorough job of troubleshooting on your end.  The only addition suggestions I can offer, besides checking the order, is to possibly try a different Internet connection.

     
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    Apr 18, 2012 7:31 AM   in reply to Don_Tardiff50

    Jeff was trying to help but as he didn't had the enough information he cant do anything.

     

    You can download the software from prodesigntools.com , and can use your serial numbre ot serialoze it....hope this help

     

    For the future keep the back of he downloaded files on DVD or CD

     
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  • Currently Being Moderated
    Apr 18, 2012 8:30 AM   in reply to Don_Tardiff50

    Don_Tardiff50 the error message you have provided does not provide any information besides the fact that there is a problem processing and displaying your order.  If you would would like to provide your specific order number I can investigate what the status is of your order is and why you are receiving this error.

     

    If you would feel more comfortable providing this information to our support team you can certainly do so as well.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

     
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