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DAR lady
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Screaming about Flash Player installation

Apr 12, 2012 5:19 PM

When I try to install flash player, it starts to download, but when it reaches the 50% mark in the download a message apprears...Bad sector or file C:users\Carol\appdata\local\temp\MSIMG32.dll  the only option I have is to click close and when I do that it stops the installation.  If I leave it alone and let it continue, it will go to 95% and then go no more.

 

What do I do?

2983 Views   11 Replies   Latest reply: DAR lady, Apr 17, 2012 5:53 PM
 
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  • Chris Campbell
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    May 4, 2010
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    1. Chris Campbell,
    Apr 12, 2012 5:24 PM   in reply to DAR lady
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    It sounds like you might want to check your hard drive for errors.

     

    http://windows.microsoft.com/en-US/windows-vista/Check-your-hard-disk- for-errors

     

    Let us know if that comes back clean.

     
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  • DAR lady
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    2. DAR lady,
    Apr 13, 2012 5:19 PM   in reply to Chris Campbell
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    It came back clear no errors.  So tonight I tried installing again and got the same message. "C:users\Carol\Appdata\local\temp\MSIMG32.dll is either not designed to run on Windows or it contains an error.  Try installing the program again using the original installation media or contact your system administrator or vendor."   This appears at the 50% mark of downloading and the download will stop at 95%.

     
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  • Chris Campbell
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    3. Chris Campbell,
    Apr 13, 2012 5:23 PM   in reply to DAR lady
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    I'll forward this along to the installer team to see if they've come across this before.  Googling shows that you aren't alone with this problem and Flash, I just haven't seen it myself.

     
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  • Chris Campbell
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    4. Chris Campbell,
    Apr 13, 2012 5:28 PM   in reply to Chris Campbell
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    Could you also try the steps that Carl lists out in this post?  It helped another user with the same error message.  Please let me know if you don't have a 64 bit OS, I'll get you different links.

     

    http://forums.adobe.com/message/4246284#4246284

     
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  • DAR lady
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    5. DAR lady,
    Apr 13, 2012 6:06 PM   in reply to Chris Campbell
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    I have 64 bit OS, but it wouldn't let me delete the windows flash folder.  It says I don't have permission, but I am listed as the adminstrator....how frustrating!

     
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  • Carl E. Myers Jr.
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    6. Carl E. Myers Jr.,
    Apr 13, 2012 7:28 PM   in reply to DAR lady
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    Try this: http://support.microsoft.com/kb/929833

     
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  • Pat Willener
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    7. Pat Willener,
    Apr 13, 2012 7:39 PM   in reply to DAR lady
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    DAR lady wrote:

     

    I have 64 bit OS, but it wouldn't let me delete the windows flash folder.  It says I don't have permission, but I am listed as the adminstrator...

    There seems to be a permission problem with these folders; that may also explain why you were unable to install it at all.

     

    Try using Unlocker to remove these folders (after uninstalling Flash Player).

     
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  • DAR lady
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    8. DAR lady,
    Apr 14, 2012 5:24 PM   in reply to Carl E. Myers Jr.
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    I did what Carl and Pat recommended and then did this whole process over again that the other person recommended and I still have that same message and no adobe flashplayer!

     

    So very frustrating~

     
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  • DAR lady
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    9. DAR lady,
    Apr 17, 2012 5:30 PM   in reply to DAR lady
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    I have tried everyhting...now I sit with a machine with no flash so I can't run anything and I am VERY upset!  Some one please help me!!!!!

     
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  • Chris Campbell
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    May 4, 2010
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    10. Chris Campbell,
    Apr 17, 2012 5:35 PM   in reply to DAR lady
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    Now that the folder has been removed, try using the appropriate installer from this link:

     

    Offline Flash Player installers

     
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  • DAR lady
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    11. DAR lady,
    Apr 17, 2012 5:53 PM   in reply to Chris Campbell
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    THANK YOU THANK YOU ...I now have flash!!!!!  You made my day!   Thank-you!

     
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