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Surfettekw
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I have uninstalled, reinstalled, scraped, redo.. and Adobe Flash is still not working on my 64 bit W

Apr 12, 2012 5:56 PM

I have uninstalled, reinstalled, scraped, redo.. and Adobe Flash is still not working on my 64 bit Win 7 system - where can I get an older version of flash it used to work - I have been fighting this for weeks and I have just about had it!!!

 
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  • Chris Campbell
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    May 4, 2010
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    Apr 12, 2012 6:23 PM   in reply to Surfettekw

    You should really try and get the latest version working.  What is happening when you install?  What browser are you using?

     

    installer: get.adobe.com/flashplayer

     
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  • Chris Campbell
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    May 4, 2010
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    Apr 13, 2012 5:31 PM   in reply to Surfettekw

    Could you post the Flash player install log?

     

    Where do I find the Flash Player installation log on Windows?

     
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  • Chris Campbell
    9,455 posts
    May 4, 2010
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    Apr 17, 2012 10:37 AM   in reply to Surfettekw

    Ok, let's start with a clean install.  In particular, make sure all of the files in the syswow64\flash and system32\flash folders have been deleted.  In your log, it appears you've had a few installs that had a conflict with the IE plugin being in use.  I want to make sure that this file (and others) are no longer present.  Once done, post back with the new log so we can take a look.

     

    How do I do a clean install of Flash Player?

     
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  • Chris Campbell
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    May 4, 2010
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    Apr 17, 2012 11:30 AM   in reply to Surfettekw

    I'm sorry to put you through these steps, especially if you've already done them previously, but we need to make sure that we've covered the basics.  The install log looks ok, so next up is to make sure that Flash Player is integrated properly with Internet Explorer.  Please see this FAQ that will walk you through additional things to check:

     

    Enabling Flash Player in Internet Explorer 9

     
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  • Chris Campbell
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    Apr 17, 2012 12:40 PM   in reply to Surfettekw

    Ok, can you install Google Chrome and see if it still occurs there?  I'm curious (given your comment earlier about Firefox) if this is a system wide issue.

     

    Chris

     
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  • Chris Campbell
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    May 4, 2010
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    Apr 17, 2012 3:00 PM   in reply to Surfettekw

    Can you post a screenshot of the following page on both IE and Chrome?

     

    http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

     

    Also, what virus/security software are you using?  Can you try temporarily disabling it (specifically the firewall) and see if that makes a difference?  Finally, can you try resetting your hosts file?

     

    http://support.microsoft.com/kb/972034

     

    Thanks,

    Chris

     
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  • Chris Campbell
    9,455 posts
    May 4, 2010
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    Apr 17, 2012 7:36 PM   in reply to Surfettekw

    Unfortunately the screenshots didn't come through.  Could you try posting them again using the forum interface?

     

    If you right click on areas where you suspect Flash content should be displayed, do you get your browser's context menu or Flashes?

     
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