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john.g12345
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adobe reader - an internal error has occurred

Apr 17, 2012 6:27 AM

I have users that get "an internal error has occurred," error messages when they attempt to open a PDF file within Outlook.

Tried uninstalling and reinstalling.... no help.

 
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  • Currently Being Moderated
    Apr 17, 2012 11:56 PM   in reply to john.g12345

    Can you answer few of my questions,

    1. What version of Citrix XenApp are you using ? 5 or 6 ?

    2. Can you send me the snapshot of the error ?

    3. What does the EventViewer log says ?

    4. How the client is accessing the application via Citrix web URL or PN agent ?

     
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  • Currently Being Moderated
    Apr 18, 2012 10:54 AM   in reply to john.g12345

    Can you answer the following,

    1. Is this issue seen with Citrix Xenapp 5 server also ? i.e. what happens when you open up a pdf in outlook from server machine.

    2. Also, how frequently is the error seen on the client machine. ?

    3. What's the behavior of opening pdf file outside outlook ?

     
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