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jtown520
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CS4 Install errors in Windows 7 - 'ColorProfilesRollback' issue

Apr 18, 2012 5:05 AM

I have tried to install CS$ Design Premium about 8 times!  Keep getting, "error as UninstallColorProfilesRollback and referred me to kb403891".   I have tried Solution 4 times.  Does not help.  Finally clicked, "continue" installation, and it appears to have installed "with errors"; "you may not have full functionality"... message.  Can anyone help?

1255 Views   9 Replies   Latest reply: jtown520, Apr 18, 2012 8:25 AM
 
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  • jtown520
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    1. jtown520,
    Apr 18, 2012 5:06 AM   in reply to jtown520
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    Ooops, apparently I need typing lessons, too.  That was CS4 Design Premium.

     
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  • Manish-Sharma
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    2. Manish-Sharma,
    Apr 18, 2012 5:21 AM   in reply to jtown520
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    Solution 1: Rename the following folders on your machine:

    '/Library/ColorSync/Profiles/Profiles'

    '/Library/ColorSync/Profiles/Recommended'

     

    Solution 2: Rename the following files:

    '/Library/Application Support/Adobe/caps/Media_db.db'

    '/Library/Application Support/Adobe/caps/pdb.db'

     
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  • jtown520
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    3. jtown520,
    Apr 18, 2012 7:29 AM   in reply to Manish-Sharma
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    Are you saying rename the '\Library\ColorSync\Profiles\Profiles' folder

    '/Library/ColorSync/Profiles/Recommended'

     

    and

     

    do the same basic thing with the

    '/Library/Application Support/Adobe/caps/Media_db.db'    folder

    rename it         '/Library/Application Support/Adobe/caps/pdb.db'  ?

     
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  • Manish-Sharma
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    4. Manish-Sharma,
    Apr 18, 2012 7:48 AM   in reply to jtown520
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    I am really sorry I posted the location and the resolution for the Mac, I beleive I am down for teh day!!!!!!!!!!!!!!!!!

     

    Giva a minute to check and post teh steps

     
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  • Arpit Kapoor
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    5. Arpit Kapoor,
    Apr 18, 2012 7:59 AM   in reply to jtown520
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    Hi Jtown,

     

    Lets go ahead and try the below suggestions and check if that helps.

     

    Solution 1: Rename the following files:

    C:\Program Files\Common Files\Adobe\caps\pdb.db

    C:\Program Files\Common Files\Adobe\caps\Media_db.db

     

    Make sure you dont touch caps.db under the same folder. Now run the installer again and check.

     

    Solution 2: Give full permissions to the below locations:

    C:\Windows\System32\Spool\Drivers\Color

    C:\Program Files\Common Files\Adobe\Color\Profiles

    C:\Program Files (x86)\Common Files\Adobe\Color\Profiles

    C:\Program Files\Common Files\Adobe\Color\Settings

    C:\Program Files (x86)\Common Files\Adobe\Color\Settings

    C:\Users\[username]\AppData\Roaming\Adobe\Color

    C:\Users\[username]\AppData\Local\Adobe\Color

     

    Cheers!!

    Arpit

     
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  • Manish-Sharma
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    6. Manish-Sharma,
    Apr 18, 2012 8:07 AM   in reply to Arpit Kapoor
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    Thanks, Arpit for correcting....

     
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  • Arpit Kapoor
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    7. Arpit Kapoor,
    Apr 18, 2012 8:12 AM   in reply to Manish-Sharma
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    U bet

     
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  • jtown520
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    8. jtown520,
    Apr 18, 2012 8:25 AM   in reply to Arpit Kapoor
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    Thanks, I will try it when I get home this evening!!

     
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  • jtown520
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    9. jtown520,
    Apr 18, 2012 8:25 AM   in reply to Manish-Sharma
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    And, thank you as well!  Can't wait to see if it works!

     
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