We purchased Robohelp 9 recently. Before purchasing we called support to make sure context help ("what's this" help) is available for 64-bit applications. They told us that it's there. When we installed Robohelp 9, context help library for 64-bit applications was not there. We are thinking of returning the product. Has anybody come across this issue?
Context sensitive help is supported in RH - that's when you're in your software & press F1 or click some help icon to launch your help and "land" at a specific page/place; are you talking about the old "What's This?" floating question mark type pop-up help? I haven't seen that used for quite a while - maybe Rick (Captiv8r) knows more about it?
Like Peter, I've not seen other reports. However, I'll temper this by saying that I'm on a 64 bit system and I do see an option for creating this type of help. I am aware of it and know how it works generically, but I've never created it and I am aware that it's fallen out of favor with Microsoft. So I am unsure of what "libraries" may be needed.
My own guess here is that support simply looked at RoboHelp and saw an ability to get at the What's this area of RoboHelp running on a 64 bit system and concluded that because it was there all was well.
Curiosity questiion here for alex-2012. Have you seen What's This help on any application running in 64 bit mode on a 64 bit system? Perhaps it's just a limitation of being in the 64 bit environment. I believe the ability for "What's This" is really governed by Microsoft. And since they have abandoned it, perhaps they never updated and distributed the supporting files needed on 64 bit machines. Just pondering that out loud a bit.
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I'm a bit fuzzy on how exactly it's all said and done. Basically, I'm aware that a text file is created and used. What's This is simply blocks of text verbiage that is presented when folks click the question mark, then click the object on the dialog they are curious about.
I'm unsure if things are compiled out to a format similar to CHM or exactly how it's implemented. I've never created it myself. I only have the "college level" understanding of it.
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My knowledge of this old technique is similar to Rick's. As Rick mentions this is very Microsoft-centric and it follows a format created back in the mid-1990's and development stopped. It uses a very non-conventional Text File for the actual topics. RoboHelp does have a What's This Composer whereby you run the application you are wanting to document and the Wizard helps you write the text topics and assigns Map IDs during the process. You find a bit of this
in a .CHM file which documents the What's This Composer along this install path:
C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\WhatsThs
Look for the WhatsThs.chm file which explains.
There are some details of the process in the online help:
Here is a URL for Rob Chandler's documentation of What's This help;
That said, I don't know the impact of 64-bitness on this :-)
Adobe Certified RoboHelp and Captivate Instructor