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ejdodson
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Problem with Adobe 9.0 and uploading pdf files to website

Apr 17, 2012 5:15 AM

A few days ago, I received a notice from Adobe to install updates to Adobe Reader. Now, there is a conflict. Whenever I try to upload a pdf file to my website (on Yahoo) an Adobe window pops up with the following address: C:\Program\Adobe\Reader 9.0|PDF shell reader\AcroRD32Info.exe.

 

There is nothing in the window (i.e., no text for indication that anything is happening). The process of upload a pdf file tops fro about a minute or even longer; then, finally, the pop up window goes away and I can continue the upload.

 

Is there a known fix for this problem? Can I go into the program and delete the execution file?

 

Thanks.

749 Views   7 Replies   Latest reply: ejdodson, Apr 19, 2012 5:09 AM
 
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  • Ankit_Jain
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    1. Ankit_Jain,
    Apr 17, 2012 11:03 PM   in reply to ejdodson
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    ejdodson,

     

    Please let me know the following:

    1. Which version of Adobe Reader are your currently on. You can check the same by clicking on Help > About Adobe Reader from within the Reader application.

    2. Which OS are you working on.

    3. Would it be possible for you to post a screenshot of the dialog that you are receiving.

    4. Does the same dialog also pop up while launching a PDF in a browser? Or does it only pop up while uploading.

     

    Thanks

    Ankit

     
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  • ejdodson
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    2. ejdodson,
    Apr 18, 2012 5:47 AM   in reply to Ankit_Jain
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  • Ankit_Jain
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    3. Ankit_Jain,
    Apr 18, 2012 7:24 AM   in reply to ejdodson
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    Please post your reply again (via the forum website) since your last reply was blank.

     
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  • ejdodson
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    4. ejdodson,
    Apr 18, 2012 8:20 AM   in reply to Ankit_Jain
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    Ankit, you wrote:

     

     

    Please let me know the following:

     

    1. Which version of Adobe Reader are your currently on. You can check the same by clicking on Help > About Adobe Reader from within the Reader application.

     

    Ed Dodson here: The version is Adobe Reader 9.0

     

    ***

     

    2. Which OS are you working on.

     

    Ed Dodson here: Windows XP

     

    ***

     

    3. Would it be possible for you to post a screenshot of the dialog that you are receiving.

     

    Ed Dodson here:

    Not that I can figure out how to do.

     

    ***

     

    4. Does the same dialog also pop up while launching a PDF in a browser? Or does it only pop up while uploading.

     

    Ed Dodson here;

    Yes. When I open Adobe Reader directly to try to open a pdf file I get the same problem. There is a very long delay between the time I try to open a file and just getting to the folder where the file is stored.

     

    Any advice you can offer will be much appreciated.

     
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  • Ankit_Jain
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    5. Ankit_Jain,
    Apr 18, 2012 9:04 AM   in reply to ejdodson
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    Could you please update your Reader installation to version 9.5.0 which is the latest full Reader 9.x release from Adobe.

    Hopefully it should have the fix you need. You can get the installer for the same by going to http://get.adobe.com/reader/enterprise

     

    Select your OS and the Reader version and language you want and download the installer for the same.

     
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  • Pat Willener
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    6. Pat Willener,
    Apr 18, 2012 7:44 PM   in reply to ejdodson
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    ejdodson wrote:

     

    3. Would it be possible for you to post a screenshot of the dialog that you are receiving.

     

    Ed Dodson here:

    Not that I can figure out how to do.

    Use the camera icon in the forum editor to post the screenshot.

     
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  • ejdodson
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    7. ejdodson,
    Apr 19, 2012 5:09 AM   in reply to Ankit_Jain
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    Thanks. In the end I had to do a complete uninstall first, then installed the latest version (10.1.3) of Adobe Reader and Flash. Now all seems to have returned to normal.

     
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