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StellaYork
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How do I re-open files after fatal error/crash? and how to prevent the crashes from happening?

Apr 18, 2012 10:05 AM

Tags: #crash #captivate5x #fatal_error

Four times this morning Captivate 5.5 has crashed on me when I was trying to copy and paste in a text box. I get a fatal error message and then I cannot open the file.

 

First of all, how can I re-open the file? I tried deleting the locks.

 

Second, what the heck is causing it to crash and how do I prevent it? I cannot work this way...

 

Thanks for your help.

 

Stella

931 Views   9 Replies   Latest reply: RodWard, Apr 26, 2012 8:11 AM
 
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  • Captiv8r
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    1. Captiv8r,
    Apr 18, 2012 10:23 AM   in reply to StellaYork
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    Hi Stella

     

    Where is your project file while you are making edits? Is it on your local C drive or is it on the network on a drive with a letter beginning with E or F or G or other? If it's on the network, that could explain the crashing. Try moving it to your C drive and see if things improve. They should. But if it's already on the C drive, more detective work is needed to determine why it's crashing.

     

    Cheers... Rick

     

    Helpful and Handy Links

    Captivate Wish Form/Bug Reporting Form

    Adobe Certified Captivate Training

    SorcerStone Blog

    Captivate eBooks

     
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  • StellaYork
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    2. StellaYork,
    Apr 18, 2012 10:49 AM   in reply to Captiv8r
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    Hi, Rick, thanks for writing back!

     

    Unfortunately it’s on my C drive.

     

     

     

     

     

     

    This message (including any attachments) contains confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this message.

     

    Any disclosure, copying, or distribution of this message, or the taking of any action based on it, is strictly prohibited.

     

    v.E.1

     
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  • RodWard
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    3. RodWard,
    Apr 18, 2012 8:19 PM   in reply to StellaYork
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    Are you by any chance trying to paste formatted text instead of plain text into this text box?

     
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  • StellaYork
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    4. StellaYork,
    Apr 19, 2012 6:46 AM   in reply to RodWard
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    Yes, I think I was.

     
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  • RodWard
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    5. RodWard,
    Apr 19, 2012 8:30 AM   in reply to StellaYork
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    Can you try pasting in plain text and check that it does NOT crash under that circumstance first?

     

    If pasting plain text is not an issue, but pasting formatted text IS causing a crash, then that would be the issue.  Something about the formatting is breaking Captivate.

     
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  • StellaYork
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    6. StellaYork,
    Apr 20, 2012 12:11 PM   in reply to RodWard
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    When the file crashed, I lost the ability to open it. When I try to open it, it gives me a message about a fatal error, tells me to try the backup file and to restart Captivate.

     

    …Sholom

     

     

     

     

    This message (including any attachments) contains confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this message.

     

    Any disclosure, copying, or distribution of this message, or the taking of any action based on it, is strictly prohibited.

     

    v.E.1

     
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  • RodWard
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    7. RodWard,
    Apr 20, 2012 6:56 PM   in reply to StellaYork
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    OK.  So did you have backups turned on?  Did Captivate create a backup file for you to open?

     

    If you don't have a backup file, can you use the Cached folder for this project to regenerate the module?

     
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  • StellaYork
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    8. StellaYork,
    Apr 26, 2012 6:22 AM   in reply to RodWard
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    I apologize – I have been traveling. Yes, it did create backups and I have not been able to open them (ever). What’s more the original file that crashed is unopenable. I see a lock file; some people recommended deleting the lock but doing so did not allow the file to open either.

     

    Thank you for keeping this thread open.

     

     

     

     

     

    This message (including any attachments) contains confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this message.

     

    Any disclosure, copying, or distribution of this message, or the taking of any action based on it, is strictly prohibited.

     

    v.E.1

     
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  • RodWard
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    9. RodWard,
    Apr 26, 2012 8:11 AM   in reply to StellaYork
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    Then your only other option to recover the project is probably going to be trying to resurrect it from your cache:

    http://blogs.adobe.com/captivate/2010/09/recovering-the-project.html

    
     
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