On 4/16/2012 Adobe experienced a customer service outage in one of our data centers. This CSO occured at around 10:30 PM Pacific time and was the result of a hardware failure in a switch. This outage impacted many aspects of DPS from publishing, notification and delivery of content to customer devices. The faulty hardware was bypassed and operation were resumed approximately 90 minutes later. Over the course of this morning we've experienced some lengthy times for queued operations like publishing and notifications. Monitors show the systems are mostly back to normal now but we are monitoring queues in case of backups.
Please respond to this post if you are currently experiencing issues with any part of the DPS workflow. Particularly areas that you work with regularly, if they now appear to be non performant or fail.
I am having an extremely tough day with the Digital Publishing Suite. My Content Viewer continues to crash, I am unable to update my folios, and when I do update them, they do not reflect the changes I have made. I have tried everything to get the folios to work, but to no avail. I thought I was going to lose my mind. This all started yesterday, and I can't seem to be able to fix anything. What should I do until the service is back online, and how can I be sure that the outage is the reason this is happening to me? This folio I am working on had been performing flawlessly over the span of 5 months, and now it seems to have gone crazy. Any feedback would be extremely helpful.
I am continuing to have transmission failures/degradation with staging server. Wednesday 9:30 AM PST.
Very slow uploading to acrobat DPS server..however update of folios to production server seems OK.
Our MEI person suggested there would be a planned service outage this evening. Is that correct?
Also, sInce the midday reboot, I have experienced much improved connection to the Acrobat staging server.
Although i still get a periodic "can't connect to server" message from within the Folio Builder panel when trying to post an article. It usually goes away on the first or second attempt by hitting "Retry"
I still cannot download updates (or anything) on any of our iPads using the Adobe Content viewer.
When it finally started to download an update it took a half hour to download 1.9MB then hung-up then said "cannot connect to server"
I've been trying all morning with similar results.
On the most recent attempt, it took about 15 minutes to download 2.9MB then failed.
Sometimes it says cannot connect to server.
Last time it totally crashed the Content Viewer.
When will this be fixed?
Our download speeds are really intermittent here. Some very small folios are horribly slow, and one of our larger folios motors along nicely but keeps stalling for extended periods of time (which usually results in a failure).
Europe, Middle East and Africa