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john.g12345 Calculating status...

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adobe reader - an internal error has occurred

Apr 17, 2012 6:27 AM

I have users that get "an internal error has occurred," error messages when they attempt to open a PDF file within Outlook.

Tried uninstalling and reinstalling.... no help.

1528 Views 4 Replies Latest reply: Subrato Namata, Apr 18, 2012 10:54 AM

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1. john.g12345,

Apr 17, 2012 8:18 AM in reply to john.g12345

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this is Windows XP, Outlook 2003, and Adobe reader 10 (although 8 & 9 are installed on the machine as well). Outlook is operating under Citrix XenApp

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2. Subrato Namata,

Apr 17, 2012 11:56 PM in reply to john.g12345

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Can you answer few of my questions,
1. What version of Citrix XenApp are you using ? 5 or 6 ?
2. Can you send me the snapshot of the error ?
3. What does the EventViewer log says ?
4. How the client is accessing the application via Citrix web URL or PN agent ?

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3. john.g12345,

Apr 18, 2012 10:36 AM in reply to Subrato Namata

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I believe it's 5. It is the version that was released in 2008
I don't have a snapshot of the error, but it's a typical error with box with the red X
there is nothing in the EvenViewer log
they were using PN agent.

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4. Subrato Namata,

Apr 18, 2012 10:54 AM in reply to john.g12345

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Can you answer the following,
1. Is this issue seen with Citrix Xenapp 5 server also ? i.e. what happens when you open up a pdf in outlook from server machine.
2. Also, how frequently is the error seen on the client machine. ?
3. What's the behavior of opening pdf file outside outlook ?

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