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Francois_Kirsten
Francois_Kirsten Calculating status...
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Adobe Story super slow after last update - PC & Mac

Apr 17, 2012 9:08 PM

Hi,

 

Adobe Story has become very unresponsive after the last update. I've found this on my Macbook Pro and my work PC which has 24GB of RAM. In fact, I can barely surf the web on my Macbook Pro if Story is open now. It generally takes about 5 seconds for Story to respond when I type, change between applications, and scroll up or down.

 

I know this was an issue with a release in 2011. Has something similar happened again?

 

Francois

715 Views   5 Replies   Latest reply: Francois_Kirsten, Apr 18, 2012 10:34 PM
 
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  • AnubhavRohatgi
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    1. AnubhavRohatgi,
    Apr 18, 2012 12:16 AM   in reply to Francois_Kirsten
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    No. I just used the product today and it seems responsive. Can you try again?

     

    --Anubhav

     
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  • Sonal (Adobe Story)
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    2. Sonal (Adobe Story),
    Apr 18, 2012 3:32 AM   in reply to Francois_Kirsten
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    Hi,

     

    We used Story at our end and it seems responsive. Can you clear your browser cache once and then try to use the product again?

     

    If you still find it slow please mail me at(sonagupt at adobe dot com) your suitable timings, so that I can set up a Connect meeting.

     

    Thanks

    Sonal (Story Team)

     
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  • Francois_Kirsten
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    3. Francois_Kirsten,
    Apr 18, 2012 2:58 PM   in reply to Sonal (Adobe Story)
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    I’m using the desktop version, would my browser cache affect that?

     
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  • Sonal (Adobe Story)
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    4. Sonal (Adobe Story),
    Apr 18, 2012 10:28 PM   in reply to Francois_Kirsten
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    If you are using Desktop version then there would be no affect of clearing browser cache. Are you using the application in online or offline mode?

    We are not able to see the issue at our end so it would be better if you could give a time so that i can set a connect meeting and we can see the issue on your machine.

     

    Thanks

    Sonal

     
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  • Francois_Kirsten
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    5. Francois_Kirsten,
    Apr 18, 2012 10:34 PM   in reply to Sonal (Adobe Story)
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    I have tried both online and offline. Makes no difference. I think it’s actually becoming worse. Strange that it affects both my Mac at home and my PC at work. When I ran it on Mac last night, Story was using nearly all 4GB of my RAM.

     

     

     

    Connect isn’t good for me this week. I’ll see if the problem persists and contact you next week.

     
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