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Outdated Graphics Drivers

Mar 25, 2012 1:16 PM

My Nvidia GeForce 9600 GT does not have the capacity to support CS6 3D or rendering lighting effects.  Just downloaded the most recent driver.  Which drivers are compatible?

  • Currently Being Moderated
    Mar 26, 2012 12:52 AM   in reply to vdtconsult

    If you have the latest driver, that card should work.


    See GPU FAQ and please try the troubleshooting options and let us know if it helps.






    GPU/OpenGL preferences in Photoshop CS6

    The advantages of using a compatible video card (GPU) with Photoshop are that you can experience better performance and more features.   Problems can occur if you have an older video card with limited VRAM or if you use other programs at the same time as Photoshop that use the GPU.


    1. 1.Choose Edit > Preferences (Windows) or Photoshop > Preferences (Mac OS).
    2. 2.In the Performance panel, make sure Use Graphics Processor is selected in GPU Settings.
    3. 3.Click Advanced Settings and specify the following options:
    • Mode > Basic
    • Mode > Normal
    • Mode > Advanced Provides the benefits of Normal mode as well as newer OpenGL advances that can result in improved performance.
    • Use Graphics Processor to Accelerate Computation
    • Use OpenCL Uses the GPU to accelerate the new blur filters (Field Blur, Iris Blur, and Tilt-Shift) – OpenCL will only be available on newer GPUs that support OpenCL v1.1 or higher
    • Anti-Alias Guides And Paths Allows the GPU hardware to smooth the edges of drawn guides and paths.
    • 30 Bit Display (Windows only) Allows Photoshop to display 30 bit data directly to screen on video cards that support it

    Quick GPU Troubleshooting StepsYou can experience problems such as artifacts, errors, and crashes if there are incompatibilities between Photoshop and the display components that access the GPU.If you experience crashes, incorrectly rendered windows or objects, redraw issues, or performance issues while running Photoshop, first determine whether OpenGL is causing the problem.

    1. 1. Turn off OpenGL.
      • Choose Edit > Preferences (Windows) or Photoshop > Preferences (Mac OS).
      • In the Performance panel, uncheck Use Graphics Processor. Click OK.
      • Restart Photoshop, and perform the same function.

    If the problem recurs while OpenGL Drawing is disabled, OpenGL is not the cause. For additional troubleshooting, see Troubleshoot system errors and freezes | Adobe software on Windows(cpsid_82252) or Troubleshoot system errors and freezes | Adobe software on Mac OS 10.x(cpsid_82414).If the problem resolves, proceed with the rest of the troubleshooting steps to fix OpenGL.

    1. 2. Make sure that you're using the latest update of Photoshop.

    Updates fix bugs and issues.

    1. 3. Update the display driver.

    Updated display drivers can fix many issues, such as crashing, incorrectly rendered objects, and performance problems. See Update the video display driver. Then, turn on Use Graphics Processor in Photoshop preferences.

    1. 4. Reset preferences.

    Resetting preferences returns OpenGL settings to their default status. Reset Photoshop preferences by pressing and holding Shift+Ctrl+Alt (Windows) or Shift+Option+Command (Mac OS) immediately after you start Photoshop. Click Yes when asked if you want to delete the Adobe Photoshop Settings File. Retry the function that caused the problem.

    1. 5. Change the OpenGL mode to Basic.

    Setting the OpenGL mode to Basic uses the least amount of GPU memory and the most basic GPU feature set.

    • Close all documents.
    • Choose Edit > Preferences (Windows) or Photoshop > Preferences (Mac OS)
    • In the Performance panel, click the GPU Settings Advanced Settings button.
    • Choose Mode > Basic
    • Restart Photoshop.

    If this solution resolves the problem, switch to Normal mode. See if the issue recurs. If the issue recurs, return to Basic mode.Note:  If you’re changing GPU preferences to troubleshoot a problem, re-launch Photoshop after each change.

    1. 6. If you are using more than one video adapter, remove the additional cards.

    Multiple video adapters can cause problems with GPU accelerated or enabled features in Photoshop. It's best to connect two (or more) monitors into one video adapter. If you have to use more than one video adapter, make sure that they are the same make and model. Otherwise, crashes and other problems can occur in Photoshop.Note: Using two video adapters does not enhance Photoshop's performance.

    1. 7. Check your Cache Levels setting.

    If you've set your Cache Levels to 1 in Photoshop preferences, you can experience performance issues with GPU features. Reset Cache Levels to the default setting, which is 4.

    1. 1.Choose Edit > Preferences > Performance (Windows) or Photoshop > Preferences (Mac OS)

    In the Performance panel, choose Cache Levels > 4.

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  • Currently Being Moderated
    Mar 28, 2012 10:32 AM   in reply to vdtconsult

    Can you grab the system info from Help > System Info, and paste it in a response in this thread?



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  • Currently Being Moderated
    Mar 29, 2012 10:59 AM   in reply to vdtconsult

    Thanks for the system info. We'll take a look at it and see what we can find...



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  • Currently Being Moderated
    Apr 9, 2012 5:52 PM   in reply to vdtconsult

    Thanks for the msg on this thread again, sometimes they get lost in the mix.


    Make sure you're upgraded to the latest driver from nvidia's website.

    Nvidia has a driver that's dated newer than the one you have listed in the system info.


    See about updating the driver, then restart Photoshop while resetting the settings file (hold ctrl+alt+shift immediately after launching PS, and click YES to reset the settings file)

    Let us know how that goes!




    296.10 WHQL

    Release Date:



    System info says your version is: Driver Date: 20120229

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  • Noel Carboni
    23,514 posts
    Dec 23, 2006
    Currently Being Moderated
    Apr 9, 2012 9:12 PM   in reply to Pete.Green

    That might be a disparity between when the engineers built the code and the company released the package.  The important thing is the version listed: 


    Driver Version:



    Note the last 5 digits...  2 9 6 1 0


    So unfortunately I think vdtconsult has the latest driver.



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  • Noel Carboni
    23,514 posts
    Dec 23, 2006
    Currently Being Moderated
    Apr 12, 2012 4:57 AM   in reply to vdtconsult

    vdtconsult wrote:


    I would get a new card if I was certain that it would work.


    Well, the only possible answer to that from anyone could be "it works for me (with a different video card)".


    Is your particular video card on the "supported" list?



    Assuming it is, something you could try is to thoroughly remove all remnants of the display driver(s) that may have accumulated on your system, then install only the latest 296.10 release from nVidia.  There's also the possibility that an older driver would work where the latest one has a bug - though to be fair, most folks are saying the latest nVidia release fixes things, not breaks them.


    If you do get a new card, consider switching brands to ATI.  I'm more fond of ATI because it seems more often their drivers have higher quality (though to be fair they do flub up occasionally).  If I were getting a new card today I'd get a VisionTek ATI Radeon HD 6670 1 GB DDR5.



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  • Currently Being Moderated
    Apr 12, 2012 12:56 PM   in reply to Noel Carboni

    It is also possible that a clean install of the driver is needed.

    Nvidia sometimes says you need to remove all old drivers, then install the new version to clean things out.


    I'd try this before looking at another card.


    As for recommendation, to each his own, as Noel suggests ATI, I'm pretty fond of NVIDIA's chipsets.


    Here in the GPU FAQ is a list of card series' we've tested in PS CS6

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  • Currently Being Moderated
    Apr 17, 2012 12:03 PM   in reply to vdtconsult

    Sure Jill, sorry bout the link breaking there.





    I also notice that you're using the 32bit Photoshop, did the 64bit Photoshop cs6 beta install?

    Do you get the same behavior in 64bit?

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  • Currently Being Moderated
    Apr 18, 2012 10:32 AM   in reply to vdtconsult

    Glad we're making progress!


    Are you able to still use the new Blur gallery plug-ins?

    Filter > Blur > Iris/tilt-shift/field blur

    Are those available to you? Those are the features that mainly use OpenCL, everything else should be fine


    As for plug-ins -- Ideally they'll be updated for 64bit by the plug-in manufacturer, lots of them have already had updates already (since CS5 was 64bit as well), things are moving away from 32bit, so it's a pretty good idea to move with the technology!

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  • Currently Being Moderated
    Apr 18, 2012 3:08 PM   in reply to vdtconsult

    Good you can use the Blur Gallery plugins, Those are the main uses for OpenCL...Sounds like you're still getting most functionality, and may not need to do any hardware updates at this time.


    Lighting effects has been updated to 64bit to work more with the GPU and new interface.

    You should still be able to use the 3d functionality with 32bit, but 64bit will be able to access and use extra ram (you have 8gigs) in your system more effectively which will allow for better performance in 3d.


    Another option you could work with, is try setting your Advanced Graphics Processor Settings to something other than Advanced,

    Such as Normal, or Basic.


    Can you use 3d in the 64bit application?

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  • Currently Being Moderated
    Apr 19, 2012 1:40 PM   in reply to vdtconsult

    Are you opposed to using the 64bit app?

    You'll get better performance, more usable RAM, and more functionality using it.


    There is still a 32bit plugin for LFX lighting effects, that is why it's in the 32bit app. We haven't removed it entirely, but it is updated for 64bit and now uses Open GL for the interface and interaction with it on canvas.


    32bit is on its way out in general, it would be worthwhile to check for 64bit updates to some of the plugins you're using.

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  • Currently Being Moderated
    Apr 19, 2012 3:32 PM   in reply to Pete.Green

    Hi Jill,


    To clear up a couple things, OpenCL is only used for Field, Iris, and Tilt–Shift blur filters on contemporary and higher performing video cards. You should still get the OpenGL overlay controls for the UI with OpenCL disabled.


    The LFX filter has been redone utilizing new code and requires OpenGL support for either the 32-bit or 64-bit application. When you launch the 32-bit CS6 Ps, do you get a functional Rotate tool? Quickest way to check is (with an open document) to press and hold the R key and note if the cursor changes to a hand over box icon or a ∅ icon. If it is the hand-box icon then you have an OpenGL enabled document.


    My guess from the error message is that you get OpenGL enabled documents, but something else is not allowing Ps to get full access to your GPU resources. I see in the system info that your loading some OnOne libraries (they use OpenGL) and the Tiffen DFX 3 plug-in. Can you disable those and see if the LFX error still happens with Ps 32-bit?


    Oh, and keep the Advanced GPU settings to Basic for now.




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  • Currently Being Moderated
    Apr 19, 2012 3:34 PM   in reply to SG...

    Also, what size document are checking this against? Can you try a small 500px X 500px, 72 ppi, RGB 8-bit document?



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