Adobe Community: FM 10 Crashing when applying conditional text tag

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FM 10 Crashing when applying conditional text tag

Apr 18, 2012 10:15 AM

Tags: #framemaker #crashing #framemaker_10 #conditional_text

Hello everyone.

For some reason, FM keeps crashing when I try to apply a conditional text tag to a table (entire table). The funny thing is I have been doing this same thing for three months now with no problems before today, even have two tables in the same document with different tags applied to them and they are working fine. But when I try to add this one, I crash. I have rebooted my computer and made sure all my drivers are up to date, but now I'm at a loss. Any help?

Thanks.

2773 Views 34 Replies Latest reply: MEP63, Jul 26, 2012 7:38 AM

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1. Harry28586,

Apr 18, 2012 10:24 AM in reply to NewbieTechWriter

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Hi Newbie,

Which version of Framemaker you have?

Sometime what happens is the conditional text tag is corrupted and in that situations we delete and make a new conditional tag with the same formatting,however with a new name and than apply it.
If it still does not work,you can copy the complete document in a new document,keep both the document open,click on file-->import-->formats and copy all the formats from the old document to the new document and then apply the tag.

That should make it work.

Thanks
Harpreet.

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2. NewbieTechWriter,

Apr 18, 2012 10:36 AM in reply to Harry28586

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Thank you for your replay Harpreet,

Unfortunately, it was a brand new tag, but I tried making it again and renaming it, still crashing. As far as importing the document, even if i kept the tags, wouldn't I lose what the tags were applied to? This document is one of many in a book for multiple products that are in the same family, and I don't want to lose all other model information for just one model.

Thanks,

NewbieTechWriter

EDIT:

I have FM 10, but not sure how to check which specific version. I was prompted to update when i first installed, but not since, so I guess I'm up to date, not reallys ure though.

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3. Harry28586,

Apr 18, 2012 10:38 AM in reply to NewbieTechWriter

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Newbie,

I dont think you will loose somethig as it only imports all the formats,we can atleast try with only one document and test it if that works.

Also try and update the Framemaker 10,it thats not updated.

Thanks
Harpreet.

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4. Jeff_Coatsworth,

Apr 18, 2012 10:38 AM in reply to NewbieTechWriter

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have you tried MIF-washing your doc?

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5. Harry28586,

Apr 18, 2012 10:56 AM in reply to NewbieTechWriter

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Newbie,

If you still have some issue,you can call us on 800-833-6687 and choose framemaker .

Thanks Harpreet.

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6. NewbieTechWriter,

Apr 18, 2012 11:09 AM in reply to Harry28586

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My FM versions is:

10.0.2.419

Tried Importing, I get the tags, but not the text or pics associated with them.

What is MIF-washing? The name "Newbie" was chosen for a reason. I'm the first person in my compnay to use FM and I have been teaching myself from books and forums on the internet.

Also, tried calling the number, and it said it would be a $39 fee for help - I may ask my boss for permission to do that eventually, but not now.

Thanks,
NewbieTechWriter

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7. Harry28586,

Apr 18, 2012 11:28 AM in reply to NewbieTechWriter

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Hi Newbie,

you need not to pay as if now.

Try the number again or just email me at tcssup@adobe.com and we will get back to you.

Thanks
Harpreet.

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8. Jeff_Coatsworth,

Apr 18, 2012 12:01 PM in reply to NewbieTechWriter

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Save as .MIF, reopen MIF in FM and save again as .fm = MIF wash; to do a whole book, use the built-in MIFbookwash script in FM10

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9. NewbieTechWriter,

Apr 18, 2012 12:20 PM in reply to Jeff_Coatsworth

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Get this message when I try to do that:

"Filenames ending in .mif cannot be saved in Document format.
Save [file] as MIF instead?"

Thanks,

Newbie

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10. Jeff_Coatsworth,

Apr 18, 2012 12:34 PM in reply to NewbieTechWriter

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Change the "Save As type" to one of the MIF formats

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11. NewbieTechWriter,

Apr 18, 2012 12:42 PM in reply to Jeff_Coatsworth

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Successfully MIF washed. Unfortunately, still crashing. Thanks for the idea though.

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12. NewbieTechWriter,

Apr 18, 2012 12:46 PM in reply to NewbieTechWriter

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It's a little early for this, but is there a chance re-installing FM would work? Of course, I would have to re-install BookVars as well, hopefully they will let me re-download it.

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13. Jeff_Coatsworth,

Apr 18, 2012 12:52 PM in reply to NewbieTechWriter

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What sort of crash is happening? Are you getting any specific error codes? If so, have you sent them in to fmerror@adobe.com<mailto:fmerror@adobe.com>? Is it happening on any document or just one particular one?

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14. NewbieTechWriter,

Apr 18, 2012 12:53 PM in reply to NewbieTechWriter

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Ok, did some testing. I can still create and apply tags in other documents. Is it possible the document has become corrupt and I'm simply going to have to redo this whole document?

-Newbie

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15. NewbieTechWriter,

Apr 18, 2012 12:55 PM in reply to Jeff_Coatsworth

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It just keeps thinking - I let it do it for thirty minutes once. The instant I click on it again, the program stops responding completely and I have to force quit it. Any ideas?

EDIT:

No error codes, it just stops responding.

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16. Jeff_Coatsworth,

Apr 18, 2012 12:59 PM in reply to NewbieTechWriter

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possibly - keep the troubled doc open, create a new blank doc and use the File > Import > Formats screen to bring over all formatting from the troubled doc into the new fresh one. Save the new doc and then do a Ctl-A in the old doc to select everything, Ctl-C to copy it and Ctl-V to paste it into the new fresh doc.

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17. Jeff_Coatsworth,

Apr 18, 2012 1:01 PM in reply to NewbieTechWriter

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how are you applying the condition? maybe that's what's going wrong

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18. NewbieTechWriter,

Apr 18, 2012 1:08 PM in reply to Jeff_Coatsworth

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Ok used import format to get tags and copied and pasted into new document. Now the new document is doing it. But if I create a new document and just type in "lorem ipsum..." and apply tags, it works fine. Just tested if I can create and apply new tags in other documents in the same book, and it worked fine. It's just this one document, but apparently when import formatting or when I copy and paste the info I'm bringing over the problem into a new document.

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19. Jeff_Coatsworth,

Apr 18, 2012 1:17 PM in reply to NewbieTechWriter

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well that narrows it down - try creating new doc and only bring over 1 thing at a time on the Import > Format list to aid in identifying what's causing it to go off the rails.

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20. NewbieTechWriter,

Apr 18, 2012 1:30 PM in reply to Jeff_Coatsworth

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Ok, this makes no sense. I just copied and pasted the text (did not import any tags or anything from the menu, just Ctrl+A then copy/paste), tried creating a tag and applying it to the table and it stopped responding. Can text actually become corrupt? I've never heard of that (grant you, I'm not a computer genius), but I don't know how else to explain it.

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21. Jeff_Coatsworth,

Apr 18, 2012 1:45 PM in reply to NewbieTechWriter

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is it only happening when applying the tag to a table? just how are you applying tags - use the camera icon to attach screenshots if you can

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22. NewbieTechWriter,

Apr 18, 2012 2:00 PM in reply to Jeff_Coatsworth

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Yes, I can apply the tag to the pictures in the document, its only when applying to the table. I am selecting all rows in the table with the mouse and then selecting the tag, clicking the radio button "in" and then clicking the "Apply" button. It then asks "apply condition tag settings to all rows in table?" I hit "ok" and then it freezes, screen shots provided.

Pic 1: My project at table causing problems.

Pic 2: Me selecting the table and choosing to apply tag.

Pic 3: Me affirming I want to apply the condition to all rows.

Pic 4: Program stops responding.

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23. Georg Eck,

Apr 18, 2012 2:06 PM in reply to NewbieTechWriter

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That could be a bug - we found the similar phenomenum and we sent it to Adobe India.

- GEorg

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24. Jeff_Coatsworth,

Apr 18, 2012 2:42 PM in reply to NewbieTechWriter

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Hmm, I see - what about doing it with a shortcut key? I keep my conditional pane minimized most of the time. I select the text/objects that I want conditioned, then press CTL-4 (control and four key together) - the status section of the screen (bottom left corner - where you get info about the paragraph and character tags being used) changes to display whatever condition the selection has applied to it. I can then either press the first letter of whatever condition tag I was to apply or click on the dropdown arrow to get a pop-up of the tag list.

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25. Harry28586,

Apr 18, 2012 3:55 PM in reply to NewbieTechWriter

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Newbie,

I got your email and will get back to you on it,however meanwhile we can try this small step,may be it might work.

Make sure you have the backup of all your books somwhere on the computer.
Open the folder where Framemaker is installed in the Adobe folder in Program Files.
Make sure you close Framemaker before doing this.
There is a file that says "maker.ini",rename that file to "maker_old.ini".
Now launch Framemaker and open the book manually selecting the location its saved in the computer through Framemaker by clicking on the "open" icon.
Apply the tag now and take a look if it still crashes.
Could be a possibilty Framemaker might not lauch after renaming that file,if that happens,kindly rename it back to the original name "maker.ini".

Thanks
Harpreet.

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26. Error7103,

Apr 19, 2012 3:58 AM in reply to NewbieTechWriter

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> I am selecting all rows in the table with the mouse and then ...

What happens if you apply the CC to just the table anchor in Flow A.

When you are conditionalizing an entire table, tagging just the anchor is usually easier, and in your case, might be more stable.

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27. NewbieTechWriter,

Apr 19, 2012 5:16 AM in reply to Error7103

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Thank you Error7103!

Selecting the anchor did work. I didn't know I could select the anchor (like I said, been teaching myself how to use FM, so some things that seem obvious to others I have yet to think of). I was able to select the anchor and apply the tag without it crashing.

-Newbie

EDIT: If I did something to cause this, let me know so that I don't do it again!

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28. Error7103,

Apr 19, 2012 7:47 AM in reply to NewbieTechWriter

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> Selecting the anchor did work.

Glad to hear it.

> I didn't know I could select the anchor (like I said, been teaching myself how to use FM, so some things that seem obvious to others I have yet to think of).

I'm not sure I'd classify it as obvious. I only recently stumbled upon it myself. We use anchor tagging not just for tables, but also for anchored frames generally. This supports relatively painless variant manual editions.

By the way, I rarely put anchors at end-of-para. They can be hard to select, and the anchor sym tends to obscure punctuation (or its omission). So I put them elsewhere, usually right before a plural "s". Caution: anchors break the word for spell-check purposes, unless Adobe fixed this in FM7.2 or later.

> If I did something to cause this, let me know so that I don't do it again!

If others cannot duplicate the crash on FM10, it might be something you're doing. But Frame is not free of anchored object problems. My user ID here reflects a common, if random, crash with right-run-in frames anchored to across-all-columns paras on FM7.1.

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29. Vyradder,

Jul 10, 2012 9:29 AM in reply to NewbieTechWriter

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I just ran into this same problem myself in Frame 10. The document is a legacy installation guide I've been maintaining for 15 years. For some reason, conditionalization applied to a table row has caused Frame to crash whenever I try to do anything with conditionalization in that chapter only. For example, if I select "Show All" to try and reveal this particular row which is currently hidden, it will crash the application. Is this considered to be a known issue at this time? Does anyone know a workaround for it?

These same conditional tags have existed in this document for at least 5 years, so there's nothing new there. The table row itself was just added in this product release though. I took a copy of the chapter file from the release prior to this one, and I can use conditionalization normally there, but as soon as I try to recreate this new table row, and apply the appropriate conditional tag to it (and save it) the behavior returns.

I've tried completely stripping all conditionalization from the chapter, and recreating it...same thing happens.

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30. Jeff_Coatsworth,

Jul 10, 2012 10:22 AM in reply to Vyradder

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If it’s crashing with a new document sample, file a bug report with Adobe. Make sure you’re sending in the error logs to the Adobe engineers too.

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31. DebbyT01,

Jul 24, 2012 10:35 AM in reply to Jeff_Coatsworth

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Does anyone know if the newly released Frame 11 addresses this? From what I understand, this bug was reported three years ago...

Thanks!

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32. Error7103,

Jul 24, 2012 10:56 AM in reply to DebbyT01

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> Does anyone know if the newly released Frame 11 addresses this? From what I understand, this bug was reported three years ago...

Why do you add it to the Favorite Bug Fixed? thread I just started.

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33. Harry28586,

Jul 24, 2012 11:44 AM in reply to Error7103

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Frame 11 is much more stable,then previous versions.

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34. MEP63,

Jul 26, 2012 7:38 AM in reply to NewbieTechWriter

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Same thing is happening to me. We just upgraded to FM 10. I have had this book conditionalized in FM 9 without any issues for a logn time. Now, crashes all over the place. I did have to do a MIF wash but with so many of our sources conditionalized, this is really a pain to keep having this happen over and over again.

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FM 10 Crashing when applying conditional text tag

Apr 18, 2012 10:15 AM

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