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Big problems exporting from Premiere Pro CS3

Apr 18, 2012 9:41 AM

Hey all.

 

Would be massively grateful if anyone here could help me out. I'm in the process of trying to export a 23 and a half minute project from Premiere Pro CS3. I've tried exporting to different formats, (Quicktime, MPEG2, etc..) but keep arriving at the same conclusion. The process will freeze midway through, and I'm greeted by the following error messages:

 

"premiere pro debug event

premiere pro has encountered an error

[..\..\Src\PPixHandleUtilities.cpp-114]"

 

When I close that, another window pops up saying;

 

"export error

application failed to return a video frame.

cancelling the operation."

 

I'm not really sure where to go from here. Previously during the process of editing this project, I would occasionally get a message telling me that premiere pro was "running low on system memory". Fearing this to be the problem I was having while exporting, I attempted to export an extremely low quality version of the project, but arrived at the same conclusion. I also wondered if there was a corrupt frame or clip somewhere that was causing the issue, so I overlayed one whole transparent clip over the whole sequence and tried to export, but again, the same result.

 

I now have to put all my faith in you Adobe Wizards! Please ask me any questions that might help you to arrive at what may be causing the problem, I'll answer them the best I can

 

Many thanks!

Andy

 
Replies
  • Currently Being Moderated
    Apr 18, 2012 9:50 AM   in reply to Solid-Fear

    Odd Errors http://forums.adobe.com/thread/670174

    .

    A gap between video in the timeline may cause problems

    .

    Long File Names or odd characters cause problems

    Read http://forums.adobe.com/thread/588273

    And #4 http://forums.adobe.com/thread/666558

    And This Message Thread http://forums.adobe.com/thread/665641

    .

    More information needed for someone to help... click these links and provided the requested information

    -http://forums.adobe.com/message/4200840

    -http://forums.adobe.com/thread/416679

    .

    Some is general about your computer and OS, some is specific to video editing

    .

    Build a Configuration file http://www.piriform.com/speccy

    .

    Brand/Model Computer (or Brand/Model Motherboard if self-built)

    .

    How much system memory you have installed, such as 2Gig or ???

    .

    Operating System version, such as Win7 64bit Pro... or whatevevr

    -including your security settings, such as are YOU the Administrator

    -and have you tried to RIGHT click the program Icon and then select

    -the Run as Administrator option (for Windows, not sure about Mac)

    .

    Your Firewall settings and brand of anti-virus are you running

    .

    Brand/Model graphics card, sush as ATI "xxxx" or nVidia "xxxx"

    -or the brand/model graphics chip if on the motherboard

    -and the exact driver version for the above graphics card/chip

    -and how much video memory you have on your graphics card

    .

    Brand/Model sound card, or sound "chip" name on Motherboard

    -and the exact driver version for the above sound card/chip

    .

    Size(s) and configuration of your hard drive(s)... example below

    -and how much FREE space is available on each drive (in Windows

    -you RIGHT click the drive letter while using Windows Explorer

    -and then select the Properties option to see used/free space)

    .

    Windows Indexing is BAD http://forums.adobe.com/thread/676303

     
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  • Currently Being Moderated
    Apr 18, 2012 9:53 AM   in reply to Solid-Fear

    Can you export an old version or an autosave?

    Try copying the files into a new project and export.

     

    I assume you have done regular maintenance like cleaning & defragging and have lots of free hard drive space on your drives.

     
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  • Currently Being Moderated
    Apr 18, 2012 10:50 AM   in reply to Solid-Fear

    >13.4GB free

     

    FAR too small !!!

     

    The program itself uses more than that for temporary working files

     

    Also, unless you already have a 2nd hard drive or eSata external, you are below specification

     

    Trying to use only ONE Hard Drive for Video Editing

    .

    You are a music conductor, with a baton that you use to point to various parts of the orchestra... this is like Windows pointing to various parts of the hard drive to do Windows housekeeping or to load program segments for various functions

    .

    Now, at the same time and with the same hand... while still using the baton to conduct the orchestra... pick up a bow and play a fiddle... this would be doing something with your video file at the same time as all the other work

    .

    You as a person cannot do both at the same time with the same hand

    .

    A computer is a LITTLE better, in that it can switch from one kind of task to another very quickly... but not quickly enough for EASY video editing

    .

    You need AT LEAST two hard drives (separate drives, never a partition http://forums.adobe.com/thread/650708 for more) with Windows (or Mac OS) and software on your boot drive, and video files on a 2nd drive so the boot drive is not slowed down by trying to do everything

    .

    Partition = Crash http://forums.adobe.com/thread/957286

    .

    I find that the three drives I use work very well for me, for editing AVCHD video... some people use a 4th drive, so video INPUT files are on drive three and all OUTPUT files are on drive four... I only bought a mid-tower case instead of a full tower case (my bad... but had to fit in the space available on my office desk!) so I use the three drives that will fit

    .

    Depending on your exact hardware (motherboard brand & model AND USB2 enclosure brand & model AND external hard drive brand & model) AND the type of video file, you may... or may NOT... be able to use an external USB2 hard drive for SD (Standard Definition) video editing

    .

    Steve Grisetti in the Premiere Elements forum http://forums.adobe.com/thread/856208 and Jim Simon in the Premiere Pro forum http://forums.adobe.com/thread/856433 use USB externals for editing

    .

    A USB3 hard drive connected to a motherboard with USB3 is supposed to be fast enough for video editing (I don't have such, so don't know) but eSata DOES have a fast enough data transfer for video editing... I have not used the eSata Dock below... for reference only, YMMV and all the usual disclaimers

    .

    http://www.amazon.com/Thermaltake-BlacX-eSATA-Docking-Station/dp/B001A 4HAFS/ref=cm_cmu_pg_t

     
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  • Currently Being Moderated
    Apr 18, 2012 12:41 PM   in reply to Solid-Fear

    Sorry... can't help with low space issues, other than what I've already posted

     

    I have 3 hard drives in a mid-tower case, so drive space is never a problem for me

     

    If your laptop has an eSata port, think about buying an eSata external (end of last post has a link to one possibility... dock & drive are separate buys)

     

    Move your project and files and output destination to the external and see if that helps with this error

     
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  • Currently Being Moderated
    Apr 18, 2012 5:29 PM   in reply to Solid-Fear

    Andy,

     

    How is your Windows Virtual Memory managed, and what are the sizes?

     

    The 13GB is very, very close to the capacity. At about 70% of Capacity, HDD performance goes down. The closer to capacity, the more it decreases. At 100% capacity, the chances of a catostrophic failure goes way up.

     

    I would add additional physical HDD's, and spread the I/O load over those.

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    Apr 20, 2012 7:13 PM   in reply to Solid-Fear

    Search here for all things Microsoft... http://search.microsoft.com/search.aspx?mkt=en-US&setlang=en-US

     

    My 3 hard drives to edit AVCHD are configured as...

    .

    1 - 320Gig Boot for Win7 64bit Pro and all program installs

    .

    2 - 320Gig data for Win7 paging swap file and video project files

    When I create a project on #2 drive, the various work files follow,

    so my boot drive is not used for the media cache folder and files

    .

    3 - 1Terabyte data for all video files... input & output files (*)

    (*) for 4 drives, drive 3 all source files & drive 4 all output files

    .

    Search Microsoft to find out how to redirect your Windows paging swap file

     
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