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zhdonchik.pavel
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application does not install

Apr 18, 2012 12:54 AM

I have updated AIR to 2.7 version (on Windows 7) right before installing my application and the installation does not started . I made an simple test application wich no functionality - only white screen - it also does not start to install.

Then i found out that every click on .air file opens Application Installer process in task manager but nothing happens.

AIR log file says:

[2012-04-17:10:13:30] Application Installer begin with version 2.7.1.19610 on Windows 7 x86

[2012-04-17:10:13:30] Commandline is: C:\www\testair\testair.air

[2012-04-17:10:13:30] Installed runtime (2.7.1.19610) located at c:\Program Files\Common Files\Adobe AIR

This process can be open all the time while computer works - and nothing more

 
Replies
  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Apr 18, 2012 6:02 PM   in reply to zhdonchik.pavel

    Could you try installing the AIR 3.2 runtime and post the entire log file afterwards?  I'm surprised that it's stopping at the last line listed in your log.

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Apr 20, 2012 3:26 PM   in reply to zhdonchik.pavel

    Can you check to see if the folder "c:\Program Files\Common Files\Adobe AIR" exists?  If so, and AIR is not "installed" please delete it and try again.  If it still fails, try posting the updated log so we can see if it got further along.

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Apr 23, 2012 5:21 PM   in reply to zhdonchik.pavel

    Let's see if we can brute force an uninstall

     

    1. Download the latest AIR runtime from http://get.adobe.com/air to the root of your C: drive

    2. Go to the start menu and type in "cmd"

    3. Right click on the "cmd.exe" entry in the start menu and select "run as administrator"

    4. In the command prompt, type "cd \".  This should have you in "C:\" now.

    5. Type "AdobeAIRInstaller.exe -uninstall"

     

    You should get a message that all versions of adobe air are being uninstalled.  Then a "Done" message.  At that point AIR should be removed from your system.  Verify that "C:\program files\Common Files]\Adobe AIR" has been deleted.  If not, manually delete it now.  Finally, try running the AIR installer again using steps 1 - 5, omitting the "-uninstall" parameter.

     
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  • Currently Being Moderated
    Apr 24, 2012 9:42 AM   in reply to Chris Campbell

    Hi,

     

    I have exactly the same problem.

     

    [2012-04-24:18:29:43] Application Installer begin with version 3.2.0.2070 on Windows 7 x86

    [2012-04-24:18:29:43] Commandline is: C:\MyAirApp.air

    [2012-04-24:18:29:43] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR

     

    My air app work's on friend's computer but nothing appear on mine when I want to install it. It's the same with all others air app that I want install ( air app already installed start fine ).

     

    I have brute force an uninstall as you say and reinstall Air. But the problem still the same.

     

    Any idea?

     

    Thanks

     
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  • Currently Being Moderated
    Apr 26, 2012 2:02 PM   in reply to khanou

    I'm having this same problem. Here's my log file (from uninstallation through reinstallation and application install attempt):

     

    [2012-04-26:15:51:49] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86

    [2012-04-26:15:51:49] Commandline is: -uninstall

    [2012-04-26:15:51:49] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR

    [2012-04-26:15:51:49] Starting runtime uninstall. Uninstalling runtime version 3.2.0.2070

    [2012-04-26:15:51:49] Uninstalling product with GUID {47FA2C44-D148-4DBC-AF60-B91934AA4842}

    [2012-04-26:15:51:51] Runtime Installer end with exit code 0

    [2012-04-26:15:52:58] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86

    [2012-04-26:15:52:58] Commandline is:

    [2012-04-26:15:52:58] No installed runtime detected

    [2012-04-26:15:53:01] Relaunching with elevation

    [2012-04-26:15:53:01] Launching subprocess with commandline c:\users\u374441\appdata\local\temp\aire999.tmp\adobe air installer.exe -ei

    [2012-04-26:15:53:01] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86

    [2012-04-26:15:53:01] Commandline is: -stdio \\.\pipe\AIR_7984_0 -ei

    [2012-04-26:15:53:01] No installed runtime detected

    [2012-04-26:15:53:01] Starting silent runtime install. Installing runtime version 3.2.0.2070

    [2012-04-26:15:53:01] Installing msi at c:\users\u374441\appdata\local\temp\aire999.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}

    [2012-04-26:15:53:03] Runtime Installer end with exit code 0

    [2012-04-26:15:53:04] Elevated install completed

    [2012-04-26:15:55:57] Application Installer begin with version 3.2.0.2070 on Windows 7 x86

    [2012-04-26:15:55:57] Commandline is: C:\Users\u374441\Downloads\RealityChartingV6.0.air

    [2012-04-26:15:55:57] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Apr 26, 2012 3:21 PM   in reply to md.gessford

    Could you guys try creating a new, temporary, administrator account and see if AIR will install with the new account?

     
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  • Currently Being Moderated
    Apr 27, 2012 12:15 AM   in reply to zhdonchik.pavel

    Yes it works also for me and I'm also working with Windows 7.

     

    It's nice because it's works but any idea about how fix it. We need to remove/change something into our user settings or something like that?

     

    Someone did something special before it's happened?

     
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  • Currently Being Moderated
    Nov 13, 2012 10:58 AM   in reply to khanou

    yeah im having the same problem. I did the uninstall but that does not work. But I dont want to delete my profile. This should be fixable not just create a new profile and that is it. There is should be a way to fix this.

     

    Here is my log.  Thanks if you can help

     

    [2012-11-12:21:58:39] Runtime Installer begin with version 3.5.0.600 on Windows 7 x86

    [2012-11-12:21:58:39] Commandline is: -playerVersion=11,5,502,110 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -x1 http://www.virtualfamilykingdom.com/ztg3/env/app/ztclient3.air

    [2012-11-12:21:58:39] No installed runtime detected

    [2012-11-12:21:58:39] Invoking Application Installer for combined install

    [2012-11-12:21:58:39] Launching subprocess with commandline C:\Users\Bob\AppData\Local\Temp\AIR3552.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Bob\AppData\Local\Temp\AIR3552.tmp -playerVersion=11,5,502,110 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://www.virtualfamilykingdom.com/ztg3/env/app/ztclient3.air

    [2012-11-12:21:58:39] Application Installer begin with version 3.5.0.600 on Windows 7 x86

    [2012-11-12:21:58:39] Commandline is: -runtime C:\Users\Bob\AppData\Local\Temp\AIR3552.tmp -playerVersion=11,5,502,110 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://www.virtualfamilykingdom.com/ztg3/env/app/ztclient3.air

    [2012-11-12:21:58:39] No installed runtime detected

    [2012-11-12:21:58:41] Unpackaging http://www.virtualfamilykingdom.com/ztg3/env/app/ztclient3.air to C:\Users\Bob\AppData\Local\Temp\fla5E36.tmp

    [2012-11-12:21:58:41] Application signature verified

    [2012-11-12:21:58:41] Unpackaging/validation complete

    [2012-11-12:21:59:52] Converting unpackaged application to a native installation package in C:\Users\Bob\AppData\Local\Temp\fla7668.tmp

    [2012-11-12:21:59:53] Native installation package creation succeeded

    [2012-11-12:21:59:53] Launching subprocess with commandline C:\Users\Bob\AppData\Local\Temp\AIR3552.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Bob\AppData\Local\Temp\AIR3552.tmp -update -silent -logToStdout -withRuntime "C:\Program Files (x86)\Zug_Tug\Zug Tug\Zug Tug.exe" http://www.virtualfamilykingdom.com/ztg3/env/app/ztclient3.air 1.0.141

    [2012-11-12:21:59:53] Relaunching with elevation

    [2012-11-12:22:00:00] Application Installer begin with version 3.5.0.600 on Windows 7 x86

    [2012-11-12:22:00:00] Commandline is: -stdio \\.\pipe\AIR_1404_0 -runtime C:\Users\Bob\AppData\Local\Temp\AIR3552.tmp -update -silent -logToStdout -withRuntime "C:\Program Files (x86)\Zug_Tug\Zug Tug\Zug Tug.exe" http://www.virtualfamilykingdom.com/ztg3/env/app/ztclient3.air 1.0.141

    [2012-11-12:22:00:00] No installed runtime detected

    [2012-11-12:22:00:00] Installed app (com.zugtug.client3) located at C:\Program Files (x86)\Zug_Tug\Zug Tug\Zug Tug.exe

    [2012-11-12:22:00:00] Unpackaging http://www.virtualfamilykingdom.com/ztg3/env/app/ztclient3.air to C:\Users\Bob\AppData\Local\Temp\fla95AA.tmp

    [2012-11-12:22:00:01] Application signature verified

    [2012-11-12:22:00:01] Unpackaging/validation complete

    [2012-11-12:22:00:01] Converting unpackaged application to a native installation package in C:\Users\Bob\AppData\Local\Temp\fla98A7.tmp

    [2012-11-12:22:00:02] Native installation package creation succeeded

    [2012-11-12:22:00:02] Starting silent combined runtime install and app update.

    Installing runtime version 3.5.0.600.

    Updating from com.zugtug.client3 version 1.0.141 to com.zugtug.client3 version 1.0.141 at C:\Program Files (x86)\Zug_Tug using the source file at http://www.virtualfamilykingdom.com/ztg3/env/app/ztclient3.air

    [2012-11-12:22:00:02] Installing msi at C:\Users\Bob\AppData\Local\Temp\AIR3552.tmp\setup.msi with guid {14DC0059-00F1-4F62-BD1A-AB23CD51A95E}

    [2012-11-12:22:00:04] Installing msi at C:\Users\Bob\AppData\Local\Temp\fla98A7.tmp\setup.msi with guid {8082BC0B-9181-06D9-56F4-F99EC5E60F54}

    [2012-11-12:22:00:06] Application Installer end with exit code 0

    [2012-11-12:22:00:06] Elevated install completed

    [2012-11-12:22:00:06] Launching subprocess with commandline C:\Program Files (x86)\Zug_Tug\Zug Tug\Zug Tug.exe

    [2012-11-12:22:00:07] Application Installer end with exit code 0

    [2012-11-12:22:00:07] Subprocess app installer succeeded

    [2012-11-12:22:00:07] Runtime Installer end with exit code 0

    [2012-11-12:22:00:13] Application Installer begin with version 3.5.0.600 on Windows 7 x86

    [2012-11-12:22:00:13] Commandline is: -playerVersion=11,5,502,110 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled com.zugtug.client3 adobe.com:air0.8835477703250945 onApplicationVersion

    [2012-11-12:22:00:13] Installed runtime (3.5.0.600) located at C:\Program Files (x86)\Common Files\Adobe AIR

    [2012-11-12:22:00:13] Application Installer end with exit code 0

    [2012-11-12:22:00:24] Application Installer begin with version 3.5.0.600 on Windows 7 x86

    [2012-11-12:22:00:24] Commandline is: -playerVersion=11,5,502,110 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -launch com.zugtug.client3

    [2012-11-12:22:00:24] Installed runtime (3.5.0.600) located at C:\Program Files (x86)\Common Files\Adobe AIR

    [2012-11-12:22:00:24] Launching subprocess with commandline C:\Program Files (x86)\Zug_Tug\Zug Tug\Zug Tug.exe

    [2012-11-12:22:00:29] Application Installer end with exit code 0

    [2012-11-12:22:00:30] Application Installer begin with version 3.5.0.600 on Windows 7 x86

    [2012-11-12:22:00:30] Commandline is: -playerVersion=11,5,502,110 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -launch com.zugtug.client3

    [2012-11-12:22:00:30] Installed runtime (3.5.0.600) located at C:\Program Files (x86)\Common Files\Adobe AIR

    [2012-11-12:22:00:30] Launching subprocess with commandline C:\Program Files (x86)\Zug_Tug\Zug Tug\Zug Tug.exe

    [2012-11-12:22:00:35] Application Installer end with exit code 0

    [2012-11-12:22:00:53] Application Installer begin with version 3.5.0.600 on Windows 7 x86

    [2012-11-12:22:00:53] Commandline is: -playerVersion=11,5,502,110 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -launch com.zugtug.client3

    [2012-11-12:22:00:53] Installed runtime (3.5.0.600) located at C:\Program Files (x86)\Common Files\Adobe AIR

    [2012-11-12:22:00:53] Launching subprocess with commandline C:\Program Files (x86)\Zug_Tug\Zug Tug\Zug Tug.exe

    [2012-11-12:22:00:55] Application Installer begin with version 3.5.0.600 on Windows 7 x86

    [2012-11-12:22:00:55] Commandline is: -playerVersion=11,5,502,110 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -launch com.zugtug.client3

    [2012-11-12:22:00:55] Installed runtime (3.5.0.600) located at C:\Program Files (x86)\Common Files\Adobe AIR

    [2012-11-12:22:00:55] Launching subprocess with commandline C:\Program Files (x86)\Zug_Tug\Zug Tug\Zug Tug.exe

    [2012-11-12:22:00:56] Application Installer begin with version 3.5.0.600 on Windows 7 x86

    [2012-11-12:22:00:56] Commandline is: -playerVersion=11,5,502,110 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -launch com.zugtug.client3

    [2012-11-12:22:00:56] Installed runtime (3.5.0.600) located at C:\Program Files (x86)\Common Files\Adobe AIR

    [2012-11-12:22:00:56] Launching subprocess with commandline C:\Program Files (x86)\Zug_Tug\Zug Tug\Zug Tug.exe

    [2012-11-12:22:00:57] Application Installer begin with version 3.5.0.600 on Windows 7 x86

    [2012-11-12:22:00:57] Commandline is: -playerVersion=11,5,502,110 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -launch com.zugtug.client3

    [2012-11-12:22:00:57] Installed runtime (3.5.0.600) located at C:\Program Files (x86)\Common Files\Adobe AIR

    [2012-11-12:22:00:57] Launching subprocess with commandline C:\Program Files (x86)\Zug_Tug\Zug Tug\Zug Tug.exe

    [2012-11-12:22:00:58] Application Installer end with exit code 0

    [2012-11-12:22:01:00] Application Installer end with exit code 0

    [2012-11-12:22:01:01] Application Installer end with exit code 0

    [2012-11-12:22:01:02] Application Installer end with exit code 0

    [2012-11-12:22:04:34] Launching subprocess with commandline C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck

    [2012-11-12:22:04:34] Runtime Installer begin with version 3.5.0.600 on Windows 7 x86

    [2012-11-12:22:04:34] Commandline is: -updatecheck

    [2012-11-12:22:04:34] Installed runtime (3.5.0.600) located at C:\Program Files (x86)\Common Files\Adobe AIR

    [2012-11-12:22:04:35] Performing pingback request

    [2012-11-12:22:04:35] Pingback request completed with HTTP status 200

    [2012-11-12:22:04:35] Starting runtime background update check

    [2012-11-12:22:04:35] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.5.0. 600/update

    [2012-11-12:22:04:35] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.5.0. 600/update to C:\Users\Bob\AppData\Roaming\Adobe\AIR\Updater\Background

    [2012-11-12:22:04:36] Runtime update not available

    [2012-11-12:22:04:36] Unpackaging cancelled

    [2012-11-12:22:04:36] Runtime Installer end with exit code 0

    [2012-11-12:22:05:54] Application Installer begin with version 3.5.0.600 on Windows 7 x86

    [2012-11-12:22:05:54] Commandline is: -playerVersion=11,5,502,110 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -url http://www.virtualfamilykingdom.com/ztg3/env/app/ztclient3.air

    [2012-11-12:22:05:54] Installed runtime (3.5.0.600) located at C:\Program Files (x86)\Common Files\Adobe AIR

    [2012-11-12:22:05:55] Begin air file download from http://www.virtualfamilykingdom.com/ztg3/env/app/ztclient3.air

    [2012-11-12:22:05:55] Download destination is C:\Users\Bob\AppData\Local\Temp\flaBC9A.tmp

    [2012-11-12:22:05:56] Received download status 200

    [2012-11-12:22:05:56] Response URL is http://www.virtualfamilykingdom.com/ztg3/env/app/ztclient3.air

    [2012-11-12:22:05:56] Download success

    [2012-11-12:22:06:04] Application Installer begin with version 3.5.0.600 on Windows 7 x86

    [2012-11-12:22:06:04] Commandline is: -playerVersion=11,5,502,110 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled com.zugtug.client3 adobe.com:air0.0974751366302371 onApplicationVersion

    [2012-11-12:22:06:04] Installed runtime (3.5.0.600) located at C:\Program Files (x86)\Common Files\Adobe AIR

    [2012-11-12:22:06:04] Application Installer end with exit code 0

    [2012-11-12:22:06:22] Application Installer end with exit code 0

    [2012-11-12:22:08:44] Application Installer begin with version 3.5.0.600 on Windows 7 x86

    [2012-11-12:22:08:44] Commandline is: C:\Users\Bob\Desktop\ztclient3.air

    [2012-11-12:22:08:44] Installed runtime (3.5.0.600) located at C:\Program Files (x86)\Common Files\Adobe AIR

    [2012-11-12:22:08:45] Unpackaging file:///C:/Users/Bob/Desktop/ztclient3.air to C:\Users\Bob\AppData\Local\Temp\fla5205.tmp

    [2012-11-12:22:08:45] Application signature verified

    [2012-11-12:22:08:45] Unpackaging/validation complete

    [2012-11-12:22:08:45] Installed app (com.zugtug.client3) located at C:\Program Files (x86)\Zug_Tug\Zug Tug\Zug Tug.exe

    [2012-11-12:22:08:47] Launching subprocess with commandline C:\Program Files (x86)\Zug_Tug\Zug Tug\Zug Tug.exe

    [2012-11-12:22:08:48] Application Installer end with exit code 0

    [2012-11-12:22:09:41] Application Installer begin with version 3.5.0.600 on Windows 7 x86

    [2012-11-12:22:09:41] Commandline is: -playerVersion=11,5,502,110 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -launch com.zugtug.client3

    [2012-11-12:22:09:41] Installed runtime (3.5.0.600) located at C:\Program Files (x86)\Common Files\Adobe AIR

    [2012-11-12:22:09:42] Launching subprocess with commandline C:\Program Files (x86)\Zug_Tug\Zug Tug\Zug Tug.exe

    [2012-11-12:22:09:47] Application Installer end with exit code 0

    [2012-11-12:22:10:16] Application Installer begin with version 3.5.0.600 on Windows 7 x86

    [2012-11-12:22:10:16] Commandline is: C:\Users\Bob\Desktop\ztclient3.air

    [2012-11-12:22:10:16] Installed runtime (3.5.0.600) located at C:\Program Files (x86)\Common Files\Adobe AIR

    [2012-11-12:22:10:17] Unpackaging file:///C:/Users/Bob/Desktop/ztclient3.air to C:\Users\Bob\AppData\Local\Temp\flaBC3C.tmp

    [2012-11-12:22:10:18] Application signature verified

    [2012-11-12:22:10:18] Unpackaging/validation complete

    [2012-11-12:22:10:18] Installed app (com.zugtug.client3) located at C:\Program Files (x86)\Zug_Tug\Zug Tug\Zug Tug.exe

    [2012-11-12:22:10:19] Launching subprocess with commandline C:\Program Files (x86)\Zug_Tug\Zug Tug\Zug Tug.exe

    [2012-11-12:22:10:19] Application Installer end with exit code 0

    [2012-11-12:22:10:42] Application Installer begin with version 3.5.0.600 on Windows 7 x86

    [2012-11-12:22:10:42] Commandline is: -playerVersion=11,5,502,110 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -url http://www.virtualfamilykingdom.com/ztg3/env/app/ztclient3.air

    [2012-11-12:22:10:42] Installed runtime (3.5.0.600) located at C:\Program Files (x86)\Common Files\Adobe AIR

    [2012-11-12:22:10:43] Begin air file download from http://www.virtualfamilykingdom.com/ztg3/env/app/ztclient3.air

    [2012-11-12:22:10:43] Download destination is C:\Users\Bob\AppData\Local\Temp\fla1ED5.tmp

    [2012-11-12:22:10:44] Received download status 200

    [2012-11-12:22:10:44] Response URL is http://www.virtualfamilykingdom.com/ztg3/env/app/ztclient3.air

    [2012-11-12:22:10:44] Download success

    [2012-11-12:22:10:45] Unpackaging file:///C:/Users/Bob/AppData/Local/Temp/fla1ED5.tmp to C:\Users\Bob\AppData\Local\Temp\fla2923.tmp

    [2012-11-12:22:10:46] Application signature verified

    [2012-11-12:22:10:46] Unpackaging/validation complete

    [2012-11-12:22:10:46] Installed app (com.zugtug.client3) located at C:\Program Files (x86)\Zug_Tug\Zug Tug\Zug Tug.exe

    [2012-11-12:22:10:47] Launching subprocess with commandline C:\Program Files (x86)\Zug_Tug\Zug Tug\Zug Tug.exe

    [2012-11-12:22:10:47] Application Installer end with exit code 0

    [2012-11-12:22:10:52] Application Installer begin with version 3.5.0.600 on Windows 7 x86

    [2012-11-12:22:10:52] Commandline is: -playerVersion=11,5,502,110 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled com.zugtug.client3 adobe.com:air0.3422351311892271 onApplicationVersion

    [2012-11-12:22:10:52] Installed runtime (3.5.0.600) located at C:\Program Files (x86)\Common Files\Adobe AIR

    [2012-11-12:22:10:52] Application Installer end with exit code 0

    [2012-11-12:22:11:18] Runtime Installer begin with version 3.5.0.600 on Windows 7 x86

    [2012-11-12:22:11:18] Commandline is: -arp:uninstall

    [2012-11-12:22:11:18] Installed runtime (3.5.0.600) located at C:\Program Files (x86)\Common Files\Adobe AIR

    [2012-11-12:22:11:20] Relaunching with elevation

    [2012-11-12:22:11:20] Launching subprocess with commandline c:\program files (x86)\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu

    [2012-11-12:22:11:21] Runtime Installer begin with version 3.5.0.600 on Windows 7 x86

    [2012-11-12:22:11:21] Commandline is: -stdio \\.\pipe\AIR_2196_0 -eu

    [2012-11-12:22:11:21] Installed runtime (3.5.0.600) located at C:\Program Files (x86)\Common Files\Adobe AIR

    [2012-11-12:22:11:21] Starting runtime uninstall. Uninstalling runtime version 3.5.0.600

    [2012-11-12:22:11:21] Reinstalling C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\setup.msi

    [2012-11-12:22:11:25] Uninstalling product with GUID {14DC0059-00F1-4F62-BD1A-AB23CD51A95E}

    [2012-11-12:22:11:27] Runtime Installer end with exit code 0

    [2012-11-12:22:11:27] Elevated install completed

    [2012-11-12:22:11:27] Runtime Installer end with exit code 0

    [2012-11-12:22:22:05] Runtime Installer begin with version 3.5.0.600 on Windows 7 x86

    [2012-11-12:22:22:05] Commandline is: -playerVersion=11,5,502,110 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -x1 http://www.virtualfamilykingdom.com/ztg3/env/app/ztclient3.air

    [2012-11-12:22:22:05] No installed runtime detected

    [2012-11-12:22:22:06] Invoking Application Installer for combined install

    [2012-11-12:22:22:06] Launching subprocess with commandline C:\Users\Bob\AppData\Local\Temp\AIR77BE.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Bob\AppData\Local\Temp\AIR77BE.tmp -playerVersion=11,5,502,110 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://www.virtualfamilykingdom.com/ztg3/env/app/ztclient3.air

    [2012-11-12:22:22:06] Application Installer begin with version 3.5.0.600 on Windows 7 x86

    [2012-11-12:22:22:06] Commandline is: -runtime C:\Users\Bob\AppData\Local\Temp\AIR77BE.tmp -playerVersion=11,5,502,110 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://www.virtualfamilykingdom.com/ztg3/env/app/ztclient3.air

    [2012-11-12:22:22:06] No installed runtime detected

    [2012-11-12:22:22:09] Unpackaging http://www.virtualfamilykingdom.com/ztg3/env/app/ztclient3.air to C:\Users\Bob\AppData\Local\Temp\fla9A4B.tmp

    [2012-11-12:22:22:11] Application signature verified

    [2012-11-12:22:22:11] Unpackaging/validation complete

    [2012-11-12:22:22:18] Converting unpackaged application to a native installation package in C:\Users\Bob\AppData\Local\Temp\flaBD37.tmp

    [2012-11-12:22:22:19] Native installation package creation succeeded

    [2012-11-12:22:22:19] Launching subprocess with commandline C:\Users\Bob\AppData\Local\Temp\AIR77BE.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Bob\AppData\Local\Temp\AIR77BE.tmp -update -silent -logToStdout -withRuntime "C:\Program Files (x86)\Zug_Tug\Zug Tug\Zug Tug.exe" http://www.virtualfamilykingdom.com/ztg3/env/app/ztclient3.air 1.0.141

    [2012-11-12:22:22:19] Relaunching with elevation

    [2012-11-12:22:22:22] Application Installer begin with version 3.5.0.600 on Windows 7 x86

    [2012-11-12:22:22:22] Commandline is: -stdio \\.\pipe\AIR_1180_0 -runtime C:\Users\Bob\AppData\Local\Temp\AIR77BE.tmp -update -silent -logToStdout -withRuntime "C:\Program Files (x86)\Zug_Tug\Zug Tug\Zug Tug.exe" http://www.virtualfamilykingdom.com/ztg3/env/app/ztclient3.air 1.0.141

    [2012-11-12:22:22:22] No installed runtime detected

    [2012-11-12:22:22:23] Installed app (com.zugtug.client3) located at C:\Program Files (x86)\Zug_Tug\Zug Tug\Zug Tug.exe

    [2012-11-12:22:22:23] Unpackaging http://www.virtualfamilykingdom.com/ztg3/env/app/ztclient3.air to C:\Users\Bob\AppData\Local\Temp\flaCFFB.tmp

    [2012-11-12:22:22:24] Application signature verified

    [2012-11-12:22:22:24] Unpackaging/validation complete

    [2012-11-12:22:22:24] Converting unpackaged application to a native installation package in C:\Users\Bob\AppData\Local\Temp\flaD29B.tmp

    [2012-11-12:22:22:25] Native installation package creation succeeded

    [2012-11-12:22:22:25] Starting silent combined runtime install and app update.

    Installing runtime version 3.5.0.600.

    Updating from com.zugtug.client3 version 1.0.141 to com.zugtug.client3 version 1.0.141 at C:\Program Files (x86)\Zug_Tug using the source file at http://www.virtualfamilykingdom.com/ztg3/env/app/ztclient3.air

    [2012-11-12:22:22:25] Installing msi at C:\Users\Bob\AppData\Local\Temp\AIR77BE.tmp\setup.msi with guid {14DC0059-00F1-4F62-BD1A-AB23CD51A95E}

    [2012-11-12:22:22:27] Installing msi at C:\Users\Bob\AppData\Local\Temp\flaD29B.tmp\setup.msi with guid {8082BC0B-9181-06D9-56F4-F99EC5E60F54}

    [2012-11-12:22:22:29] Application Installer end with exit code 0

    [2012-11-12:22:22:29] Elevated install completed

    [2012-11-12:22:22:29] Launching subprocess with commandline C:\Program Files (x86)\Zug_Tug\Zug Tug\Zug Tug.exe

    [2012-11-12:22:22:32] Application Installer begin with version 3.5.0.600 on Windows 7 x86

    [2012-11-12:22:22:32] Commandline is: -playerVersion=11,5,502,110 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled com.zugtug.client3 adobe.com:air0.029075619764626026 onApplicationVersion

    [2012-11-12:22:22:32] Installed runtime (3.5.0.600) located at C:\Program Files (x86)\Common Files\Adobe AIR

    [2012-11-12:22:22:32] Application Installer end with exit code 0

    [2012-11-12:22:22:32] Application Installer end with exit code 0

    [2012-11-12:22:22:32] Subprocess app installer succeeded

    [2012-11-12:22:22:32] Runtime Installer end with exit code 0

    [2012-11-12:22:22:41] Application Installer begin with version 3.5.0.600 on Windows 7 x86

    [2012-11-12:22:22:41] Commandline is: -playerVersion=11,5,502,110 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -launch com.zugtug.client3

    [2012-11-12:22:22:41] Installed runtime (3.5.0.600) located at C:\Program Files (x86)\Common Files\Adobe AIR

    [2012-11-12:22:22:41] Launching subprocess with commandline C:\Program Files (x86)\Zug_Tug\Zug Tug\Zug Tug.exe

    [2012-11-12:22:22:46] Application Installer end with exit code 0

    [2012-11-12:22:26:05] Application Installer begin with version 3.5.0.600 on Windows 7 x86

    [2012-11-12:22:26:05] Commandline is: -playerVersion=11,5,502,110 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -launch com.zugtug.client3

    [2012-11-12:22:26:05] Installed runtime (3.5.0.600) located at C:\Program Files (x86)\Common Files\Adobe AIR

    [2012-11-12:22:26:05] Launching subprocess with commandline C:\Program Files (x86)\Zug_Tug\Zug Tug\Zug Tug.exe

    [2012-11-12:22:26:10] Application Installer end with exit code 0

    [2012-11-12:22:40:05] Application Installer begin with version 3.5.0.600 on Windows 7 x86

    [2012-11-12:22:40:05] Commandline is: -playerVersion=11,5,502,110 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -url http://www.virtualfamilykingdom.com/ztg3/env/app/ztclient3.air

    [2012-11-12:22:40:05] Installed runtime (3.5.0.600) located at C:\Program Files (x86)\Common Files\Adobe AIR

    [2012-11-12:22:40:07] Begin air file download from http://www.virtualfamilykingdom.com/ztg3/env/app/ztclient3.air

    [2012-11-12:22:40:07] Download destination is C:\Users\Bob\AppData\Local\Temp\flaE04.tmp

    [2012-11-12:22:40:07] Received download status 200

    [2012-11-12:22:40:07] Response URL is http://www.virtualfamilykingdom.com/ztg3/env/app/ztclient3.air

    [2012-11-12:22:40:10] Download success

    [2012-11-12:22:40:15] Application Installer begin with version 3.5.0.600 on Windows 7 x86

    [2012-11-12:22:40:15] Commandline is: -playerVersion=11,5,502,110 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled com.zugtug.client3 adobe.com:air0.6579378484748304 onApplicationVersion

    [2012-11-12:22:40:15] Installed runtime (3.5.0.600) located at C:\Program Files (x86)\Common Files\Adobe AIR

    [2012-11-12:22:40:15] Application Installer end with exit code 0

    [2012-11-12:22:40:24] Application Installer begin with version 3.5.0.600 on Windows 7 x86

    [2012-11-12:22:40:24] Commandline is: -playerVersion=11,5,502,110 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled com.zugtug.client3 adobe.com:air0.4983347016386688 onApplicationVersion

    [2012-11-12:22:40:24] Installed runtime (3.5.0.600) located at C:\Program Files (x86)\Common Files\Adobe AIR

    [2012-11-12:22:40:25] Application Installer end with exit code 0

    [2012-11-12:22:40:31] Application Installer end with exit code 0

    [2012-11-12:22:40:35] Application Installer begin with version 3.5.0.600 on Windows 7 x86

    [2012-11-12:22:40:35] Commandline is: -playerVersion=11,5,502,110 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled com.zugtug.client3 adobe.com:air0.11537272809073329 onApplicationVersion

    [2012-11-12:22:40:35] Installed runtime (3.5.0.600) located at C:\Program Files (x86)\Common Files\Adobe AIR

    [2012-11-12:22:40:35] Application Installer end with exit code 0

    [2012-11-12:22:40:37] Application Installer begin with version 3.5.0.600 on Windows 7 x86

    [2012-11-12:22:40:37] Commandline is: -playerVersion=11,5,502,110 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -url http://www.virtualfamilykingdom.com/ztg3/env/app/ztclient3.air

    [2012-11-12:22:40:37] Installed runtime (3.5.0.600) located at C:\Program Files (x86)\Common Files\Adobe AIR

    [2012-11-12:22:40:38] Begin air file download from http://www.virtualfamilykingdom.com/ztg3/env/app/ztclient3.air

    [2012-11-12:22:40:38] Download destination is C:\Users\Bob\AppData\Local\Temp\fla86FA.tmp

    [2012-11-12:22:40:41] Received download status 200

    [2012-11-12:22:40:41] Response URL is http://www.virtualfamilykingdom.com/ztg3/env/app/ztclient3.air

    [2012-11-12:22:40:41] Download success

    [2012-11-12:22:40:47] Cancel request received

    [2012-11-12:22:40:47] Application Installer end with exit code 6

    [2012-11-12:22:40:49] Application Installer begin with version 3.5.0.600 on Windows 7 x86

    [2012-11-12:22:40:49] Commandline is: C:\Users\Bob\Desktop\ztclient3.air

    [2012-11-12:22:40:49] Installed runtime (3.5.0.600) located at C:\Program Files (x86)\Common Files\Adobe AIR

    [2012-11-12:22:40:50] Unpackaging file:///C:/Users/Bob/Desktop/ztclient3.air to C:\Users\Bob\AppData\Local\Temp\flaB827.tmp

    [2012-11-12:22:40:52] Application signature verified

    [2012-11-12:22:40:52] Unpackaging/validation complete

    [2012-11-12:22:40:52] No app located for appID 'com.zugtug.client3' and pubID ''

    [2012-11-12:22:40:58] Converting unpackaged application to a native installation package in C:\Users\Bob\AppData\Local\Temp\flaD5E5.tmp

    [2012-11-12:22:40:59] Native installation package creation succeeded

    [2012-11-12:22:40:59] Starting app installation to C:\Program Files (x86)\Zug_Tug. Installing app com.zugtug.client3 version 1.0.141 using the source file at file:///C:/Users/Bob/Desktop/ztclient3.air

    [2012-11-12:22:40:59] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Directory can't be written to" errorID=5006]

    [2012-11-12:22:40:59] Launching subprocess with commandline C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime "C:\Program Files (x86)\Common Files" -silent -logToStdout -url -location "C:\Program Files (x86)\Zug_Tug" -desktopShortcut -programMenu file:///C:/Users/Bob/Desktop/ztclient3.air

    [2012-11-12:22:40:59] Relaunching with elevation

    [2012-11-12:22:41:04] Application Installer begin with version 3.5.0.600 on Windows 7 x86

    [2012-11-12:22:41:04] Commandline is: -stdio \\.\pipe\AIR_2996_0 -runtime "C:\Program Files (x86)\Common Files" -silent -logToStdout -url -location "C:\Program Files (x86)\Zug_Tug" -desktopShortcut -programMenu file:///C:/Users/Bob/Desktop/ztclient3.air

    [2012-11-12:22:41:04] Installed runtime (3.5.0.600) located at C:\Program Files (x86)\Common Files\Adobe AIR

    [2012-11-12:22:41:05] Unpackaging file:///C:/Users/Bob/Desktop/ztclient3.air to C:\Users\Bob\AppData\Local\Temp\flaF3B0.tmp

    [2012-11-12:22:41:06] Application signature verified

    [2012-11-12:22:41:06] Unpackaging/validation complete

    [2012-11-12:22:41:06] No app located for appID 'com.zugtug.client3' and pubID ''

    [2012-11-12:22:41:06] Converting unpackaged application to a native installation package in C:\Users\Bob\AppData\Local\Temp\flaF67F.tmp

    [2012-11-12:22:41:07] Native installation package creation succeeded

    [2012-11-12:22:41:07] Starting silent app installation to C:\Program Files (x86)\Zug_Tug. Installing app com.zugtug.client3 version 1.0.141 using the source file at file:///C:/Users/Bob/Desktop/ztclient3.air

    [2012-11-12:22:41:07] Installing msi at C:\Users\Bob\AppData\Local\Temp\flaF67F.tmp\setup.msi with guid {8082BC0B-9181-06D9-56F4-F99EC5E60F54}

    [2012-11-12:22:41:11] Application Installer end with exit code 0

    [2012-11-12:22:41:11] Elevated install completed

    [2012-11-12:22:41:11] Launching subprocess with commandline C:\Program Files (x86)\Zug_Tug\Zug Tug\Zug Tug.exe

    [2012-11-12:22:41:12] Application Installer end with exit code 0

    [2012-11-12:22:42:35] Launching subprocess with commandline C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck

    [2012-11-12:22:42:35] Runtime Installer begin with version 3.5.0.600 on Windows 7 x86

    [2012-11-12:22:42:35] Commandline is: -updatecheck

    [2012-11-12:22:42:35] Installed runtime (3.5.0.600) located at C:\Program Files (x86)\Common Files\Adobe AIR

    [2012-11-12:22:42:36] Performing pingback request

    [2012-11-12:22:42:38] Pingback request completed with HTTP status 200

    [2012-11-12:22:42:38] Starting runtime background update check

    [2012-11-12:22:42:38] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.5.0. 600/update

    [2012-11-12:22:42:38] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.5.0. 600/update to C:\Users\Bob\AppData\Roaming\Adobe\AIR\Updater\Background

    [2012-11-12:22:42:40] Runtime update not available

    [2012-11-12:22:42:40] Unpackaging cancelled

    [2012-11-12:22:42:40] Runtime Installer end with exit code 0

    [2012-11-13:10:38:05] Launching subprocess with commandline C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula

    [2012-11-13:10:38:06] Runtime Installer begin with version 3.5.0.600 on Windows 7 x86

    [2012-11-13:10:38:06] Commandline is: -eula

    [2012-11-13:10:38:06] Installed runtime (3.5.0.600) located at C:\Program Files (x86)\Common Files\Adobe AIR

    [2012-11-13:10:38:07] Starting eula display

    [2012-11-13:10:38:11] Finished eula display

    [2012-11-13:10:38:12] Runtime Installer end with exit code 0

    [2012-11-13:10:38:12] Subprocess C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)

    [2012-11-13:10:41:57] Application Installer begin with version 3.5.0.600 on Windows 7 x86

    [2012-11-13:10:41:57] Commandline is: "C:\Users\Bob\Desktop\New folder\ztclient3.air"

    [2012-11-13:10:41:57] Installed runtime (3.5.0.600) located at C:\Program Files (x86)\Common Files\Adobe AIR

    [2012-11-13:10:41:58] Unpackaging file:///C:/Users/Bob/Desktop/New%20folder/ztclient3.air to C:\Users\Bob\AppData\Local\Temp\fla90BB.tmp

    [2012-11-13:10:41:59] Application signature verified

    [2012-11-13:10:41:59] Unpackaging/validation complete

    [2012-11-13:10:41:59] Installed app (com.zugtug.client3) located at C:\Program Files (x86)\Zug_Tug\Zug Tug\Zug Tug.exe

    [2012-11-13:10:42:04] Starting app uninstall from C:\Program Files (x86)\Zug_Tug. Uninstalling app com.zugtug.client3 version 1.0.141

    [2012-11-13:10:42:04] Uninstalling product with GUID {B4666106-5209-2B48-6E4B-3C225AE6E4BE}

    [2012-11-13:10:42:05] Error occurred during msi uninstall operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

    [2012-11-13:10:42:05] Rollback complete

    [2012-11-13:10:42:05] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

    [2012-11-13:10:42:05] Launching subprocess with commandline C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime "C:\Program Files (x86)\Common Files" -uninstall -silent -logToStdout "C:\Program Files (x86)\Zug_Tug\Zug Tug\Zug Tug.exe"

    [2012-11-13:10:42:05] Relaunching with elevation

    [2012-11-13:10:42:12] Application Installer begin with version 3.5.0.600 on Windows 7 x86

    [2012-11-13:10:42:12] Commandline is: -stdio \\.\pipe\AIR_4108_0 -runtime "C:\Program Files (x86)\Common Files" -uninstall -silent -logToStdout "C:\Program Files (x86)\Zug_Tug\Zug Tug\Zug Tug.exe"

    [2012-11-13:10:42:12] Installed runtime (3.5.0.600) located at C:\Program Files (x86)\Common Files\Adobe AIR

    [2012-11-13:10:42:13] Installed app (com.zugtug.client3) located at C:\Program Files (x86)\Zug_Tug\Zug Tug\Zug Tug.exe

    [2012-11-13:10:42:13] Got an unexpected error while removing start-up shortcut for current user: Error: Error #2014, ignoring

    [2012-11-13:10:42:13] Starting silent app uninstall from C:\Program Files (x86)\Zug_Tug. Uninstalling app com.zugtug.client3 version 1.0.141

    [2012-11-13:10:42:13] Uninstalling product with GUID {B4666106-5209-2B48-6E4B-3C225AE6E4BE}

    [2012-11-13:10:42:16] Application Installer end with exit code 0

    [2012-11-13:10:42:16] Elevated install completed

    [2012-11-13:10:42:20] Application Installer end with exit code 0

    [2012-11-13:10:51:06] Runtime Installer begin with version 3.5.0.600 on Windows 7 x86

    [2012-11-13:10:51:06] Commandline is: -uninstall

    [2012-11-13:10:51:06] Installed runtime (3.5.0.600) located at C:\Program Files (x86)\Common Files\Adobe AIR

    [2012-11-13:10:51:07] Starting runtime uninstall. Uninstalling runtime version 3.5.0.600

    [2012-11-13:10:51:07] Reinstalling C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\setup.msi

    [2012-11-13:10:51:09] Uninstalling product with GUID {14DC0059-00F1-4F62-BD1A-AB23CD51A95E}

    [2012-11-13:10:51:11] Runtime Installer end with exit code 0

     

     

    So anyone know what the fix is?

     
    |
    Mark as:
  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Nov 19, 2012 2:27 PM   in reply to buzzmenow

    buzzmenow - I'm sorry you're running into installation issues with AIR.  Microsoft has a utility that can help resolve installation problems.  Would you mind giving this a try and let us know how it works for you?  When running the Fix it, go through the uninstall process and try to remove Adobe AIR from your system.  Once finished, download the latest version of AIR and install again.

     

    Microsoft Install and Uninstall Fix It

     
    |
    Mark as:
  • Currently Being Moderated
    Nov 19, 2012 8:09 PM   in reply to Chris Campbell

    yes I have tried it already. Did not work for me

     
    |
    Mark as:
  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Nov 20, 2012 3:05 PM   in reply to buzzmenow

    The next thing I'd try is to create a new, temporary user account, and see if you can install there.  Once installed, the app (and AIR) should be available to all user accounts.

     
    |
    Mark as:
  • Currently Being Moderated
    Nov 21, 2012 9:09 AM   in reply to Chris Campbell

    Hi yes I have created a new profile and delete the main profile and it works.

    The old profile could not be corrupt because it was a new computer only working

    for 3 days there had to be a way to fix that. so many where having the same

    problem, but any ways all is working on a new profile. Thanks

     
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    Mark as:

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