Hi,
I get this error when trying to log in to folio builder:
Sign In has failed.
The username and password do not match.
When opening up the folio builder panel InDesign does the login automatically, so I can't help this error from appearing. I recently changed my email address from my Acrobat account so this error does make sense. The only thing is that I can't make it go away because when I click "ok" the "signing in" message is still there (with the spinning icon). So I can't use DPS.
I'm working with InDesign CS5.5, I have no issues using InDesign CS5.
Versions:
12.1.3.20120307_m_680879
7.5.5.19
Mac OSX 10.7.2
I tried:
- Uninstalling both folio builder & overlay creator several times (from both CS5 and CS5.5)
- Resetting InDesign preferences
- Resetting my account password (like the kb told me to do) using DPS Dashboard
- Clearing my system caches
- Restarting
It's like InDesign keeps remembering my previous login and gives the error, is there any way I can clear the folio builder cache? (if there is such a thing?). Uninstalling folio builder didn't do it. The last thing I can come up with is uninstalling InDesign, but I would like to avoid this.
Thank you
