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Problem signing in to folio builder

Apr 19, 2012 12:47 AM



I get this error when trying to log in to folio builder:


Sign In has failed.

The username and password do not match.


When opening up the folio builder panel InDesign does the login automatically, so I can't help this error from appearing. I recently changed my email address from my Acrobat account so this error does make sense. The only thing is that I can't make it go away because when I click "ok" the "signing in" message is still there (with the spinning icon). So I can't use DPS.


I'm working with InDesign CS5.5, I have no issues using InDesign CS5.



Mac OSX 10.7.2


I tried:

- Uninstalling both folio builder & overlay creator several times (from both CS5 and CS5.5)

- Resetting InDesign preferences

- Resetting my account password (like the kb told me to do) using DPS Dashboard

- Clearing my system caches

- Restarting


It's like InDesign keeps remembering my previous login and gives the error, is there any way I can clear the folio builder cache? (if there is such a thing?). Uninstalling folio builder didn't do it. The last thing I can come up with is uninstalling InDesign, but I would like to avoid this.



Thank you

  • Currently Being Moderated
    Apr 23, 2012 3:32 PM   in reply to Bart Van de Wiele

    I also found my Adobe ID on my keychain and updated it to match my new "Adobe ID". Problem solved. I hope this helps anyone who has recently changed there Adobe ID.

    Thanks all.

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