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Kymm.Clark
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Opening files on a Mac from a PC

Apr 19, 2012 5:43 AM

My company recently switched me from a PC to a Mac. I am having issues opening any InDesign file. I am not however experiencing problems opening any files on the other platforms (photoshop, illustrator, dreamweaver etc.). I am using the trial version of the software on my mac while we await our licensing to arrive in the mail. Any guesses as to what can be going wrong? (CS5.5)

721 Views   7 Replies   Latest reply: Peter Spier, Apr 19, 2012 7:26 AM
 
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  • Peter Spier
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    1. Peter Spier,
    Apr 19, 2012 6:12 AM   in reply to Kymm.Clark
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    It would be a lot easier for us to help you if you provided details of what is happening. It's very unlikley that the problem is the files themselves, and more likely some sort of configuration problem on the Mac.

     
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  • Kymm.Clark
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    2. Kymm.Clark,
    Apr 19, 2012 6:41 AM   in reply to Peter Spier
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    Peter Spier wrote:

     

    It would be a lot easier for us to help you if you provided details of what is happening. It's very unlikley that the problem is the files themselves, and more likely some sort of configuration problem on the Mac.

     

    When I try to open a file in Indesign CS5.5 I only get a spinning beachball... I allowed this to go on for more than 10 minutes on multiple occasions, but it still would not open. Also, it will not create a new doccument. I don't get any error messages, or anything like that, it just won't open anything. I have to force close every time. Hope this was more helpful.

     
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  • Manish-Sharma
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    3. Manish-Sharma,
    Apr 19, 2012 6:45 AM   in reply to Kymm.Clark
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    Quit InDesign (force quit, if necessary).

          #

    Move the following folder to the desktop:

     

    Mac OS: [Startup Disk]/Library/Applications Support/Adobe/SING

     

    Note: This is in the Library folder on the root of your startup disk. There is a similar path in your user folder, but that is not the path you need to work in.
    reopen the file and check

     

     
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  • Kymm.Clark
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    4. Kymm.Clark,
    Apr 19, 2012 6:58 AM   in reply to Manish-Sharma
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    Manish_1988 wrote:

     

     

    Quit InDesign (force quit, if necessary).

          #

    Move the following folder to the desktop:

     

    Mac OS: [Startup Disk]/Library/Applications Support/Adobe/SING

     

    Note: This is in the Library folder on the root of your startup disk. There is a similar path in your user folder, but that is not the path you need to work in.
    reopen the file and check

     

     

     

    That did work! Thanks! But can you explain Why we had to do this? Will the file have to remail on the desktop? Is there anything worng with this version of Indesign? Out IT Guys said he would hav enever have thought to do that. Is there any underlying issues we should be looking into?

     
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  • Manish-Sharma
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    5. Manish-Sharma,
    Apr 19, 2012 7:02 AM   in reply to Kymm.Clark
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    you can delete the folder on the desktop...

     

    Its the Indesign known issue..

     

    Have a look on this link for details:- http://helpx.adobe.com/indesign/kb/hang-freeze-open-create-file.html

     
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  • Kymm.Clark
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    6. Kymm.Clark,
    Apr 19, 2012 7:11 AM   in reply to Manish-Sharma
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    Manish_1988 wrote:

     

    you can delete the folder on the desktop...

     

    Its the Indesign known issue..

     

    Have a look on this link for details:- http://helpx.adobe.com/indesign/kb/hang-freeze-open-create-file.html

     

    Thanks again! That was very helpful!

     
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  • Peter Spier
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    7. Peter Spier,
    Apr 19, 2012 7:26 AM   in reply to Kymm.Clark
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    SING technoloy is used only in some Asian typesetting, so you probably won't miss it at all. This is a known problem that goes back for years, but I don't think there's ever been an explanation for WHY it happens, or it probably would have been fixed.

     
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