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ChrisDx
ChrisDx
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Not installing

Apr 18, 2012 3:10 PM

Hi;

I have a brand new out of the box iMac. I tried installing Flash Player but the progress bar stalled at 95% for several minutes. I quit the installation and tried again but got a message that the installation failed. Tried a few more times to no avail. The troubleshooting site did not help. Any ideas?

Chris

667 Views   5 Replies   Latest reply: Chris Campbell, Apr 19, 2012 1:28 PM
 
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  • Chris Campbell
    8,533 posts
    May 4, 2010
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    1. Chris Campbell,
    Apr 18, 2012 3:15 PM   in reply to ChrisDx
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    Hi Chris,

    Could you try the following steps for me please?

     

    1. Mount the Flash Player .dmg file

    2. Right click on "Install Adobe Flash Player" and select "Show Package Contents"

    3. Navigate into "Contents", then "Resources"

    4. Double click the file "Adobe Flash Player.pkg"

    5. Follow through the installation steps

     

    Thanks,

    Chris

     
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  • ChrisDx
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    2. ChrisDx,
    Apr 18, 2012 4:10 PM   in reply to Chris Campbell
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    Hi ChrisC;

     

    When I try Step 2, I get a request to enter my password (which is another constant irritant I need to fix). After entering my password, I get the message that installation failed.

     

    ChrisA

     
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  • Chris Campbell
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    May 4, 2010
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    3. Chris Campbell,
    Apr 18, 2012 4:12 PM   in reply to ChrisDx
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    Are you right clicking on step 2?  You shouldn't be getting prompted for your password until you double click on the Adobe Flash Player.pkg file.

     
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  • ChrisDx
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    4. ChrisDx,
    Apr 19, 2012 7:51 AM   in reply to ChrisDx
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    Hi ChrisC;

    After a good night's sleep, (shut down and start-up – for me and the iMac) I tried it again the "normal" way. It worked. Thanks for your help.

    ChrisDx

     
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  • Chris Campbell
    8,533 posts
    May 4, 2010
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    5. Chris Campbell,
    Apr 19, 2012 1:28 PM   in reply to ChrisDx
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    Excellent, glad to hear that.

     
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