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Camera Raw 6.6 Update Fails With Windows 7 64

Apr 19, 2012 1:59 AM

I am running CS5.5 unders Windows 7 on a 64 bit machine.  I have a brand new install of Creative Suite Standard 5.5.  Two related problems: 1) When I use HELP>UPDATE I get a message that no updates are available but I know my Camera Raw is out of date. I can see that I am running Camera Raw and I know that 6.6 is available (I need the new cameras supported in 6.6).


When I download and run the Camera Raw 6.6 update manually, I get an error meassage:


"Some updates failed to install.


Photoshop Camera Raw 6.6 Update. Installation failed. Error Code: U44M2P7"


I see that at least one other perosn had this same problem but there is no resolution specified.


Some additonal information:  When I manually download and run Camera Raw 6.5, it updates fine.  Then when I try to run Camera Raw 6.6, the install backs up to 6.0!  I am verifying that the 6.6 did not actually install by looking at HELP>ABOUT PLUG IN>CAMERA RAW.


I am also running LR4 and have some files in my database that require the new Camera Raw 6.6 (a new Sony Nex-7 Camera).  I am also running Photoshop Ellements 10 and have successfully updated that to Camera Raw 6.6. No problem. 


What is the deal here?  I'm at a loss and not sure where else to go on this issue.


Thanks in advance for any help.



  • Currently Being Moderated
    Apr 19, 2012 2:17 AM   in reply to ericnmarc

    We need to check the log file to put more light.  Use Drop Box to upload the log file if the issue doesn't get resolved after following the steps below.


    Log File location: c:\program files(x86)\common files\adobe\installer


    >> Uninstall Photoshop 5.1 from the Creative Suite Standard 5.5 installer.

    >> Uninstall it from Control Panel - Program and features.

    >> Restart the computer.

    >> Install Photoshop from the Creative Suite Standard 5.5 disk.

    >> Run the update.

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  • Currently Being Moderated
    Apr 19, 2012 6:56 AM   in reply to ericnmarc

    You could ask in the ACR forum.... I get the ugly suspicion that this may be a compatibility issue since you are using multiple products, each of which has its own version to access ACR...



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  • Currently Being Moderated
    Apr 19, 2012 8:05 AM   in reply to Mylenium

    Moving this discussion to the Adobe Camera RAW forum.

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