I am running CS5.5 unders Windows 7 on a 64 bit machine. I have a brand new install of Creative Suite Standard 5.5. Two related problems: 1) When I use HELP>UPDATE I get a message that no updates are available but I know my Camera Raw is out of date. I can see that I am running Camera Raw 18.104.22.168 and I know that 6.6 is available (I need the new cameras supported in 6.6).
When I download and run the Camera Raw 6.6 update manually, I get an error meassage:
"Some updates failed to install.
Photoshop Camera Raw 6.6 Update. Installation failed. Error Code: U44M2P7"
I see that at least one other perosn had this same problem but there is no resolution specified.
Some additonal information: When I manually download and run Camera Raw 6.5, it updates fine. Then when I try to run Camera Raw 6.6, the install backs up to 6.0! I am verifying that the 6.6 did not actually install by looking at HELP>ABOUT PLUG IN>CAMERA RAW.
I am also running LR4 and have some files in my database that require the new Camera Raw 6.6 (a new Sony Nex-7 Camera). I am also running Photoshop Ellements 10 and have successfully updated that to Camera Raw 6.6. No problem.
What is the deal here? I'm at a loss and not sure where else to go on this issue.
Thanks in advance for any help.
We need to check the log file to put more light. Use Drop Box http://db.tt/v0soB3XD to upload the log file if the issue doesn't get resolved after following the steps below.
Log File location: c:\program files(x86)\common files\adobe\installer
>> Uninstall Photoshop 5.1 from the Creative Suite Standard 5.5 installer.
>> Uninstall it from Control Panel - Program and features.
>> Restart the computer.
>> Install Photoshop from the Creative Suite Standard 5.5 disk.
>> Run the update.
Thank you for the suggestion. Tried it but it did not work when I just uninstalled photoshop but it did solve my problem when I uninstalled and then reinstalled from disk the entire Creative Suite. The original install was a trial download and perhaps that is why I had the problem. Thanks again.