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Connect Add-In

Apr 16, 2012 3:45 PM

We have 150 clients using Fedora Linuix. Last month everything worked fine without the add-in installed. Now when users try to enable audio controls it requires the Add-IN to install. Which of course doesn't work. While we attempt to use some the myriad of workarounds thought I'd post this thread. Did something change in Connect that now reauires the Add-In? Why do I need Connect Add-in? We purchased Connect with the understanding that it worked on ALL operating systems.

920 Views   9 Replies   Latest reply: Jorma Jennings, Apr 19, 2012 12:42 PM
 
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  • Jorma Jennings
    1,264 posts
    Jul 5, 2007
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    1. Jorma Jennings,
    Apr 17, 2012 9:53 AM   in reply to gshukert
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    Enabling the Speex audio codec will force a situation where the add-in is required for all OS's. That is the only thing I can think of that would cause your users to require the add-in.

     
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  • gshukert
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    2. gshukert,
    Apr 17, 2012 2:09 PM   in reply to Jorma Jennings
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    After further investigation it appears it started to happen when we

    connected to an outside phone bridge using an audio profile. Doesn't seem

    to me that it should make any difference to the client. Any way to disable

    this codec while we are on a VoIP to phone bridge?

     

    By the way we tried to install connectaddin on Ubuntu and were unsuccessful

    as well.

    *

    *

    Gerry Shukert

    Director of IT Systems Development

    15822 Bernardo Center Drive, Suite A

    San Diego, CA 92127

    p. 858-312-1519

    f. 858-952-0129

     
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  • Jorma Jennings
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    3. Jorma Jennings,
    Apr 17, 2012 2:19 PM   in reply to gshukert
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    In the meeting go to Meeting > Preferences > Audio and uncheck the Speex audio codec.

     
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  • gshukert
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    4. gshukert,
    Apr 17, 2012 4:00 PM   in reply to Jorma Jennings
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    It wasn't enabled but "Use Enhanced Audio" is. Going to try and uncheck

    that and see if it works.

     

    Re: Connect Add-In

    *

    *

    Gerry Shukert

    Director of IT Systems Development

    15822 Bernardo Center Drive, Suite A

    San Diego, CA 92127

    p. 858-312-1519

    f. 858-952-0129

     
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  • gshukert
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    5. gshukert,
    Apr 17, 2012 4:53 PM   in reply to Jorma Jennings
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    Well, that wasn't it. I unchecked both options and it still requires the

    Add-In. Must be something with having an audio profile that is triggering

    the add-in requirement.

    *

    *

    Gerry Shukert

    Director of IT Systems Development

    15822 Bernardo Center Drive, Suite A

    San Diego, CA 92127

    p. 858-312-1519

    f. 858-952-0129

     

     

     

    On Tue, Apr 17, 2012 at 4:00 PM, Gerry Shukert <gshukert@gardenfreshcorp.com

     
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  • Jorma Jennings
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    Jul 5, 2007
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    6. Jorma Jennings,
    Apr 18, 2012 8:54 AM   in reply to gshukert
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    Try sending the link to your room with /?launcher=false added to the end of the url? That should force the add-in to not be used.

     

    For example: http://realeyesconnect.adobeconnect.com/openroom/?launcher=false

     
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  • gshukert
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    7. gshukert,
    Apr 18, 2012 9:58 AM   in reply to Jorma Jennings
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    Jorma,

     

    Still looks to require the addin. The link is below, the meeting is up and

    running, I've allowed guest access and audio rights for all participants if

    you want to connect and see if you have the same result.

     

    http://gardenfresh.adobeconnect.com/r7d6mz3njv2/?launcher=false

     

    *

    *

    Gerry Shukert

    Director of IT Systems Development

    15822 Bernardo Center Drive, Suite A

    San Diego, CA 92127

    p. 858-312-1519

    f. 858-952-0129

     
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  • gshukert
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    8. gshukert,
    Apr 19, 2012 12:40 PM   in reply to Jorma Jennings
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    Jorma,

     

    Does this UV update have anything to do with our issue?

     

    Re: Connect Add-In

    *

    *

    Gerry Shukert

    Director of IT Systems Development

    15822 Bernardo Center Drive, Suite A

    San Diego, CA 92127

    p. 858-312-1519

    f. 858-952-0129

     
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    Mark as:
  • Jorma Jennings
    1,264 posts
    Jul 5, 2007
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    9. Jorma Jennings,
    Apr 19, 2012 12:42 PM   in reply to gshukert
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    I don't belive so.

     
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