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Robbnn48
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Topics Won't Open; New RH Upgrade to 9

Apr 19, 2012 1:49 PM

I have upgraded and updated to RoboHelp 9.  Opened my project and it upgraded correctly.  Yesterday, the topics opened in the workspace, today they don't.

 

I have double-clicked the topic and nothing happens.  Right-clicked and selected Edit Topic and nothing happens.  The Starter is the only thing in the workspace.  Same problem whether on C: drive or server.  It generates fine and it previews fine, just won't open for editing.

 

As I said, I performed the updates, thinking that was the issue, but it wasn't (I did see a similar topic for RH 7 but figure 9 is different, yes?).

 
Replies
  • Currently Being Moderated
    Apr 19, 2012 1:55 PM   in reply to Robbnn48

    So what's changed in your machine's environment? Did IT install some new virus scanner or change your permissions? I assume you have a back up of your original project - does a copy of that upgrade fine? Where's your project located? Can you open up the demo projects & play around with them fine?

     
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  • Currently Being Moderated
    Apr 19, 2012 2:07 PM   in reply to Robbnn48

    Ok, the fact that it's messing up on the samples means it something to do with the install, not the projects. Try re-installing?

     
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  • Currently Being Moderated
    Apr 19, 2012 2:24 PM   in reply to Robbnn48

    Hi there

     

    Before doing the reinstall hokey pokey, see if the following steps help it.

     

    Click Tools > Options > File Association.

    Ensure Design View <Internal> is default.

    Ensure "Use Default Editor" is configured.

     

    tmp1.PNG

     

    Cheers... Rick

     

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