Adobe Community: Indesign CS5.5 hang on loss of focus when opening files

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1. Temujin1848,

Apr 16, 2012 1:29 PM in reply to Temujin1848

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Is anyone else having this issue or am I the only one?

InDesign CS 7.5.2 now occasionally looses focus and hangs on opening INDD files from the file-->open menu. Ths can't be "normal operating procedure."

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2. Peter Spier,

Apr 17, 2012 12:29 AM in reply to Temujin1848

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First thing I would try is repalcing your prefs. Might not help, but it's pretty painless. See Replace Your Preferences

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3. Temujin1848,

Apr 18, 2012 12:37 PM in reply to Temujin1848

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Yes, I've tried that. It doesn't work. I've even tried clicking at random places in the InDesign window, but the application will still lose focus and then hang after updating all the linked files.

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4. Manish-Sharma,

Apr 18, 2012 1:06 PM in reply to Temujin1848

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Are you by any chance working on the dual monitor ?

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5. Temujin1848,

Apr 18, 2012 1:23 PM in reply to Manish-Sharma

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Yes. 2 monitors @ 1680x1050. InDesign is usually on the right (secondary) monitor.

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6. Joel Cherney,

Apr 18, 2012 2:22 PM in reply to Temujin1848

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InDesign CS5.5 / 7.5.2 running on WindowsXP SP3 seems to hang when the program looses focus when a file is opened.

Manish is on the right track, I think. It only "seems" to hang. I personally would be dubious about running CS5.5 on WinXP, but when I was running CS2 and CS3 on WinXP I frequently experienced your exact issue - because there was a hidden dialog that I couldn't bring to the front, because the main ID window was locked by the dialog, and the dialog couldn't be dismissed with the keyboard.

It was a long time ago, so I don't recall which solution worked for me. I think I used MultiMon Taskbar to send the dialog to the other monitor where I could get at it. However, I know that ding quite well, and I'm pretty sure that ID isn't hung. Maybe Manish has a solution ready to go?

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7. Manish-Sharma,

Apr 19, 2012 6:57 AM in reply to Joel Cherney

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What joel said is right....

May be there is a Indesign dialog box which is popping up on the other monitor , hidden behind any other window , there are dialog boxes which pop up on the screen and are mandate , In these cases you will hear the ding and also the application would loose focus because at that time the dialog box is primary windows.

Also you wrote that the issue is at File-->open , does it also happen when you create the new file, if not then it could be windows link Missing fonts , Missing Links etc which could be popping on second monitor while opening the file.

you can try changing the primary monitor to other one.

Also you can check any dialog box popping up.

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8. Temujin1848,

Apr 19, 2012 3:39 PM in reply to Manish-Sharma

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Interesting suggestions. There are no extra dialog boxes that may pop up under other windows because I only have a few files that I work with. They use standard a Windows font (Arial). There's a 100% chance that the file will open without hanging InDesign if I do NOT update any links, but click the "update" button drops the success rate down to 50%.

I'll have to try moving the program to the primary monitor. Thanks for the suggestions.

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9. Joel Cherney,

Apr 19, 2012 3:47 PM in reply to Temujin1848

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There's a 100% chance that the file will open without hanging InDesign if I do NOT update any links, but click the "update" button drops the success rate down to 50%.

I suspect that means that 50% of your InDesign files only need links updated (but ID knows where they are), while in the other 50% of your files, the links are missing or moved or rename, and your file-browser window (that gets spawned when you click "Update" but ID can't find one or more of your linked files) is behind your main InDesign window.

To prove this to yourself: Drop the second monitor for a few minutes. Unplug it entirely, go back to using just one monitor. Then use InDesign as you would ordinarily. Try to open your files. I feel pretty confident that you would experience 0 hangs-with-dings-whenever-you-try-to-click-anywhere-in-ID.

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10. Manish-Sharma,

Apr 19, 2012 11:50 PM in reply to Temujin1848

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Question still stand....does it happen when you create new file?

forget about opening the file.....just create a new one , a fresh file ...save it and re-open it.

And yes what Joel said , disconnect one monitor and then check , it will sort the problem for sure as it will let you know what exactly is happening.

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Indesign CS5.5 hang on loss of focus when opening files

Mar 14, 2012 9:45 AM

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