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WebHelp TOC doesn't refresh in output

Apr 19, 2012 2:57 PM

Tags: #toc #table_of_content #webhelp

Hi All,


I'm using RH8 to generate WebHelp. The vast majority of the content is in a linked FM file. I have configured the TOC by opening the Table of Contents folder, double-clicking WebAppHelp (Default), and using the New TOC Book/Page buttons as needed.  The TOC shows in the RH pod as desired. There is only one type of TOC available in this project. This is not a merged RH project. I then click Save All, manually shift+delete all items in the output folder in Explorer, clear my browser cache, generate the WebHelp (Primary Layout), and click View Result. The TOC shows only the first book. Here's a shot with the browser window overlapping the RH window so that you can see the difference:


I have tried opening the project in Firefox and IE on my PC, and in Firefox and Safari on my MacBook, and I get the same result, so I don't think it's a browser or cache issue. 


What am I missing...?


Thanks in advance for your valuable time and insight!


  • Currently Being Moderated
    Apr 19, 2012 3:50 PM   in reply to rinnie1

    Hi Rene


    Keep the following in mind that this is everything I know about Framemaker.


    I can say Framemaker.

    It is used for creating documents. BIG documents.

    It's difficult to learn without help.

    It can be used with RoboHelp.


    I DO, however, know RoboHelp.


    About the time Framemaker was included with RoboHelp in the TCS, a new feature was added to RoboHelp. One that perhaps may come into play here. When constructing a Table of Contents, an option exists to insert something called a "Placeholder". I always understood it was for use with Framemaker somehow. But I'm unsure exactly how. And I'm wondering if this placeholder would maybe be the answer to your issue?


    Cheers... Rick


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  • Currently Being Moderated
    Apr 20, 2012 6:16 AM   in reply to rinnie1

    This should probably be over in the FrameMaker Integration thread.


    Anyway, is your FM ToC set up in the way you want it? Any changes you make in RH to the ToC will probably get blown away when you do a Force Update. If the FM ToC and the RH ToC are ok, then the question comes down to what ToC is the SSL recipe actually using? Because your image shows that they're not looking the same at all. I would try creating a new ToC in RH (as an experiment), mess around with it to show a few levels and topics, then tell the SSL to use it instead. How's it then look in the browser?

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    Apr 20, 2012 7:15 AM   in reply to Jeff_Coatsworth

    Moved as requested.


    See for RoboHelp and Authoring tips



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  • Currently Being Moderated
    Apr 25, 2012 11:09 AM   in reply to rinnie1

    Generally, you want it to be a one-way street from FM to RH. The philosophy is that RH is just another publishing output mechanism (like PDF). I don’t link (I’m an importer), so I don’t know if it will “refresh” the RH ToC when the linked FM one is updated (but I think it should).

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  • Currently Being Moderated
    May 16, 2012 7:00 AM   in reply to rinnie1

    Your thinking is mostly correct - FM is to be used as the source content for all outputs, but since RH is also a HAT, content can be created/edited in it also - it's just not the "best practice" when using the FM to RH integration. When stuff changes in FM, the refresh process comes from the RH project end of things as a Force Update All, but the idea is that your FM ToC has already been updated in FM first, then the RH Force Update pulls that change into the project.


    Juggling conditional text can be handled in 2 different ways in the TCS - you can either Show/Hide your content in FM and then only bring in the flavour of content you want into your RH project (that's controlled by a flag in the Conversion Settings); or you bring everything over to RH and then use RH's CBTs to create the conditionalized flavour of help. Matt Sullivan's got a good blog post on this topic.

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