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andre300louw
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authorization issue with iPad2

Apr 19, 2012 6:23 AM

Wgen trying to authorize my iPad 2 as a device i =et the following message - "This account has ben activated too many times"

 

 

PLease help

768 Views   4 Replies   Latest reply: Frustrated in AZ, Apr 20, 2012 7:00 AM
 
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  • Meemo_B
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    1. Meemo_B,
    Apr 19, 2012 8:58 AM   in reply to andre300louw
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    I just ran into this today.  Go to http://www.adobe.com/support/digitaleditions/supportinfo/ and when a chat representative is available choose to set up a chat - fill in the info and the rep will reset your account to free up activations.  Didn't take long at all, and the rep will wait to be sure the activation works for you.  Now I know to deactivate devices before I sell or give them away. 

     
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  • Frustrated in AZ
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    2. Frustrated in AZ,
    Apr 19, 2012 4:26 PM   in reply to andre300louw
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    Let's start with the fact that iPads are not supported by ADE.  You're

    probably running some other software, such as Overdrive.  If it is

    Overdrive, there is a bug in the last update that causes multiple

    authorizations of ADE during downloads.  You can call Adobe's technical

    support folks and tell them that you need a reset, but if you continue to

    use Overdrive with the bug, the situation will continue to happen.  Not fun.

     

    There are a couple of ways around this.  The most direct is to put the

    ebook somewhere on your hard drive and use iTunes to transfer it to your

    iPad.

     

    Hope this helps!

    ===============

     
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  • andre300louw
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    3. andre300louw,
    Apr 19, 2012 10:46 PM   in reply to Frustrated in AZ
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    Nope, i have contacted their call centre, but no answer after 20 min of holding.

     

    I am not running overdrive. Chatted to one of their online agents and after a whole lot of question he told me that i must phone Adobe. So thanks for the advice folks, but with service as **** as this i need a miracle.

     

    I cant remeber when last, if ever, i had this much trouble sorting a problem out. I hope someone from Adobe sees this post and comes to my rescue.

     

    The eBook i am trying to read is DRM so i cant do it like you suggested i have to download it through the website i bought it.

     

    But thanks anyone.

     
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  • Frustrated in AZ
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    4. Frustrated in AZ,
    Apr 20, 2012 7:00 AM   in reply to andre300louw
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    I would translate your exchange with the source of your ebook to say that

    they have a process in place that uses Digital Editions for their

    DRM-protected content, and that they don't support alternative methods.

    Apple has its own methods of handling DRM content, and so does Amazon.

    Perhaps there's another source for your ebook that is more compatible with

    the Apple world?  I don't know, but I see most ebooks for sale in multiple

    sites.  In any case, if you paid money to this source, I'd get it back.

     

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