I don't have a specific answer, but if all else fails, you could try zero write your hard drive (after back up of course), then do a fresh install of the OS / apps. That usually corrects a lot of problems that still exist after other trouble shooting attempts. I know it's a pain in the butt.

Hi,

I'm having the same trouble as OP: Photoshop opens but will not create a new document or open an existing one. In addition to that, I've noticed that if you hammer on ctrl+n enough times and manage to actually get a document open, PS won't save it but will go through the motions of doing so.

There have been quite a few reports of this issue now over the last year or so and they seem specific to PS CS5 and up. They all remain unresolved. This is actually an easily searchable issue now. 

http://forums.adobe.com/message/3986474

http://forums.adobe.com/thread/911210

http://forums.adobe.com/thread/912268

http://forums.adobe.com/thread/915994

I'm currently working on a big project across the suite and all the other Adobe applications are running fine.

I have tried all the suggested fixes with no result. One other issue that did become apparent, was re-installing PS. After uninstallation, the Adobe installer kept encountering "Exit Code 7" when trying to reinstall PS. The only way around this in the end seemed to be removing all Adobe software from the system and starting again. The original issue remains.

Finally, it's worth mentioning that PS CS5 has worked without any problems on this system for just under a year now. I haven't made any drastic changes to the system so I'm completely baffled as to why this is happening.

Hope this post goes some way to the issue being acknowledged and rectified.

-Windows 7 64 bit

-NVIDIA GeForce GTX 550 Ti

-16 GB RAM

-100 GB + Remaining Disk Space

I didn't say "hasn't been mentioned", but it's not common.  You have specific problems on your system, and unfortunately because they're not common amongst a lot of people you're really going to have to take on the task of troubleshooting.

I have Windows 7 x64 and don't see these problems - ever, on any version of Photoshop, no matter how long Windows has been running.  What I *don't* have is a nVidia graphics card. 

I am not fond of nVidia products, because their driver quality leaves a lot to be desired.  Note that I am a graphics software developer so I do know something about what's going on under the covers.

Anecdotally, around the time of Vista, I had a  nVidia graphics card - one that cost $1,000.00.  I had nothing but problems, and I was convinced the operating system was a flaky load of horse manure.  NO version of driver nVidia had developed settled it down.  In fact, newer drivers made the problems worse and worse.

After trying to stabilize it for months I finally broke down in desperation and spent a hundred and a half dollars on a mid-range "gamer" ATI graphics card, which (because it was a newer design) actually had better performance specs than older Quadro workstation card I had been trying to use.  EVERYTHING turned around.  My system completely stabilized and I was able to use that installation of Vista literally for years without further faults.  To this day I only buy ATI cards, and I haven't been disappointed.  Sure, ATI flubs a driver release now and again, but apparently not as often as nVidia.

Your nVidia GTX card and its drivers may - or may not - be at the core of the problems you're seeing but if nVidia IS the cause (and it's possible), Adobe can't very well do anything to fix their problems now can they?  Adobe uses your graphics card quite heavily - probably more intensively than any other application.  Makes sense, it's a cutting-edge graphics application.

Since there seems to be some thought that the nVidia drivers are involved with this problem, try removing them, and installing a different version.  If the problem is changed, voila, you have both an answer and a workaround.  If the problem isn't changed, try a different version still.  Rest assured that Photoshop can open and save files consistently, or Adobe wouldn't be successful at selling the product.

-Noel

You're welcome.  Glad to hear you've got it sorted.  This underscores the fact, which occasionally becomes poignant, that we users are the ones ultimately responsible for integrating all the software and hardware we have on our systems.  It's the price we pay for monetarily inexpensive software and hardware.

-Noel

http://www.nvidia.com/Download/index.aspx?lang=en-us

-Noel

Is it possible they've released drivers for CannyPics' video card but not yours?  Or maybe that the drivers are beta level...  Video gamer sites often get copies of those early.  Maybe CannyPics will see your note.

-Noel

Sorry to hear that.

As one who fought software issues with nVidia for a while myself, then "gave up" and bought an ATI card to my great relief, I can honestly say I will never buy another nVidia card.  ATI isn't perfect - sometimes they botch driver releases too - but they generally have better quality than nVidia.  They also seem to stretch the truth less with their ad copy.

That said, it's not really a certainty that in your case the display driver / GPU are at fault - though in CannyPics case it was.

For what it's worth, I've had nothing but rock solid reliable results from Photoshop CS5 on my system, in which I have an ATI Radeon HD 5670 card installed.

-Noel

I have even more info regarding this. The same issue came back for me shortly after uninstalling the MSI Afternurner/Kombuster. I tried 2 different models of Nvidia cards and even reformatted my PC. With absolutely nothing installed on my PC except Anti-Virus. Chipset/Graphics drivers, and Adobe CS4/5/6 I STILL had the problem....

(and yes the problem occured on all three versions of CS listed)

My resolution after 3 weeks of troubleshooting:

My Logitech Wireless keyboard was causing the program to crash when I used keyboard shortcuts like Ctrl-C,V,N,J, etc etc... every crash I experienced was because of the wireless keyboard. I figured this out only after remoting into my computer from another location and seeing that the issue went away.

Installing the current Logitech drivers did NOT help.

I am back to a basic corded Microsoft keyboard right now but I havent had a problem in over a week.

I don't think it's an adapter issue, further more a player issue. I belive I know the problem. And the answer. It is definetely a flash issue. I've been having the same issues too. Problem: Ben, when I watch a video or something on youtube, almost every video gets a lego brick: Adobe Flash has crashed. Then, ever since those errors, it would not let me open or interact in Photoshop. The Answer: Try reinstalling Adobe Flash Player or try updating it. I Updatedit , and, the problem went away, I can now interact with Photoshop. I don't think Adobe has addressed this issue quite yet, further more identified it either. Glad to help!

-Nathan

Not sure how flexible you are to reinstalling again, but if you try starting over I'd sure see if it works between each and every installation of additional software. 

How invested are you in that Eset software?  We didn't discuss that before.  Have you tried alternatives, e.g., Avast! antivirus?

-Noel

I havent had a single issue with PS on my computer since I changed out my Logitech wireless keyboard. I hope this works for you as well.

I have gone so far as to reinstall all of the other applications I felt were the issue and PS still works great as long as my keyboard stays wired.

Best of luck.

IanYT wrote:

 

…Do a search in your Local Disk for Photoshop. Delete everything that has to do with Photoshop and reinstall. This resets your prefrences and fixed the problem for me.

This is probably the worst advice and most egregious piece of misinformation I've read in this forum in the last ten years.

You can indeed trash any preferences files, but to unistall applications components this way is a big no-no. To uninstall the application, ALWAYS use the Adobe Uninstaller, followed by the applicable version of the Abode CS Clean Tool.

NEVER drag Adobe application components to the trash—ever.

But it is not necessary to unistall Photoshop to reset the Photoshop preferences:

To re-create the preferences files for Photoshop, start the application while holding down Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS). Then, click Yes to the message, "Delete the Adobe Photoshop Settings file?"

Important: Apple made the user library folder hidden by default with the release of Mac OS X 10.7. If you need access to files in the hidden library folder to perform Adobe-related troubleshooting, see How to access hidden user library files.