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ctuser
Currently Being Moderated

Error message when combining files

Apr 20, 2012 5:32 AM

For the past two days I have tried to combine files into one PDF file (which I've done successfully just last week). Now I'm getting the following message:

 

"Your PDF conversion request failed.

There was an unexpected problem while combining your files to a single PDF file.Please try again later."

Does anyone know if there's a problem with the website? Or how to fix the issue?

 

Thanks!

 
Replies
  • David Kastendick
    3,219 posts
    Apr 7, 2010
    Currently Being Moderated
    Apr 20, 2012 2:18 PM   in reply to ctuser

    Good day,

     

    What kind of files are you trying to convert or combine?  We had a brief server outage on Wednesday, which may have coincided with the first time you received this error, but shouldn't have affected any conversions done yesterday or today.

     

    Kind regards,

    David

     
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