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deimosphobos
deimosphobos
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Is it just me ? It appears my project files keep going south.

Apr 20, 2012 1:20 PM

Been working on a project, about an hour of footage, two cameras, Canon HF20 and Canon T3i. Seperate audio, 48K 16bit

 

In addition to the footage I also have,

PSD's(8), JPG's(2) and After Effects Comps(6), mainly just clips with Warp Stabiliser.

 

There are many edits. 80% is single track but the other 20% ranges from 2 track comps to 4 tracks.

 

This is what I am seeing.

 

I started the project, worked on it for about 3 hours, 95% done. Saving regularly. Then I closed it and went off to do something else.

 

Came back and opened the project. Then I noticed the preview window stayed white. I tried a preview but nothing, the audio plays and the shuttle moves but the preview window stays white.

Then I noticed that the CPU remains at 25% (Have a quad core so I assume it is running 1 core). Left it for about 5 minutes, no change, CPU stays 25%. Nothing else but Premiere running. Looked in task manager, premiere pro 25% when nothing is happening in premiere pro.

So I tried to close the project. Then Premiere Pro just hangs. Left it for 3 minutes, nothing. So I killed it by shooting it in task manger.

 

Tried it 3 times, same story. Tried rebooting, same story.

 

Finally I started a new project and imported the troubled project into that. Worked like a champ, previerw window previews as expected and all is great.

 

Well, this seems to happen each time I close the project, then I have to start a new project and import the old one, except my luck just ran out. Luckily I am finished and busy with the render but dread having to go back and make any touch-ups, since the import trick doesn't appear to work anymore.

 

Is this a known issue ? Am I doing sometihng wrong ? Is there a feasible workaround ?

 

Thanks

Art

583 Views   6 Replies   Latest reply: deimosphobos, Apr 21, 2012 1:23 PM
 
Replies
  • John T Smith
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    1. John T Smith,
    Apr 20, 2012 3:28 PM   in reply to deimosphobos
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    More information needed for someone to help... click these links and provided the requested information

    -http://forums.adobe.com/message/4200840

    -http://forums.adobe.com/thread/416679

     

    Also, for pictures...

    Photo Scaling for Video http://forums.adobe.com/thread/450798

    -Too Large May = Crash http://forums.adobe.com/thread/879967

    -And another crash report http://forums.adobe.com/thread/973935

     
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  • joe bloe premiere
    2,355 posts
    Dec 6, 2009
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    2. joe bloe premiere,
    Apr 20, 2012 3:31 PM   in reply to deimosphobos
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    Is this a known issue ? Am I doing sometihng wrong ? Is there a feasible workaround ?

    Not really...Maybe... And you shouldn't need to work around this uncommon problem.

     

     

    A bit of system information (especially your video card and driver version) would be useful.

     
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  • deimosphobos
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    3. deimosphobos,
    Apr 21, 2012 5:36 AM   in reply to joe bloe premiere
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    • What version of Premiere Pro? Include the minor version number - 5.5.2 update
    • Have you installed the recent updates? No, not within the last 2 months
    • What operating system? Windows 7 SP1 Home Premium , 64 bit
    • What kind(s) of source footage? Canon HF20 - AVCHD 1080-60i (30P) and Canon T3i 1080-30P, PSD's sized to 1920x1080 and a couple of JPEG's, all are smaller than 1920x1080. AE Comps, mostly just warp stabilizer.
    • If you are getting error message(s), what is the full text of the error message(s)? CPU remains at 25% all the time and Preview window remains white
    • What were you doing when the problem occurred? Opening a once working project that was closed
    • Has this ever worked before? The project worked fine prior to closing it.
    • What other software are you running? Adobe Master Collection
    • Do you have any third-party effects or codecs installed? No
    • Tell us about your computer hardware.
      • CPU - AMD BE-955 Quad Core
      • 8 GB of RAM
      • 3 WD - 1TB Drives, 1 is OS drive, 1 is source drive and 1 is a target drive
      • 2 Fantom External Hard Drives - ESATA, 1 x 1TB and 1 x 2TB
      • LG BD Burner
      • MSI Radeon HD4550 Graphics Card
      • ASROCK M3A77DE Motherboard
      • No external or third party video hardware
    • Are you using Mercury Playback Engine GPU Acceleration? No
    • Does the problem only happen with your final output, with previews, or both? Only happens when I close and later try to open this current project.
     
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  • Jim Simon
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    4. Jim Simon,
    Apr 21, 2012 10:02 AM   in reply to deimosphobos
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    The white preview window speaks to a video driver issue.  You might look at that for a solution.

     
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  • Jim Curtis
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    5. Jim Curtis,
    Apr 21, 2012 10:14 AM   in reply to deimosphobos
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    In addition to the above questions, I think these should be SOP before you post to any forum for help: 

     

    Have you deleted your preferences?   (opt/alt held down while launching Premiere Pro)

     

    Have you eliminated source file corruption as your problem?  (tried a new project with entirely different footage)

     

    These are the two most common sources of issues on my system (and many others), and that's been the case for all the NLEs I've worked with (MC, FCP, Pr), and Ae, for about twenty years.

     
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  • deimosphobos
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    6. deimosphobos,
    Apr 21, 2012 1:23 PM   in reply to Jim Curtis
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    Wow, the alt while launching seems to have done the trick. Thanks a bunch, back in business again.

     
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