Adobe Community: Opening a program

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1. Jeff A Wright,

Apr 20, 2012 4:40 PM in reply to gonepostalcrazy

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Which file are you unable to open? Do you have a filename? Also which operating system are you using?

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2. gonepostalcrazy,

Apr 20, 2012 5:38 PM in reply to Jeff A Wright

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I've got the Photoshop Elements 10 LS15 which comes in 2 separate files. A 7Z file on the larger file and the smaller is: file version 1.0.2.1 I've got Windows 7 operating system. I've got Java installer & downloaded Akamai installer at the suggestion of Adobe. Each will take me through the install steps but I'm still unable to open the program.

Date: Fri, 20 Apr 2012 17:41:00 -0600

From: forums@adobe.com

To: gonepostalcrazy@hotmail.com

Subject: Re: Opening a program Opening a program

Re: Opening a program created by Jeff A Wright in Downloading, Installing, Setting Up - View the full discussion

Which file are you unable to open? Do you have a filename? Also which operating system are you using?

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3. Manish-Sharma,

Apr 21, 2012 12:12 AM in reply to gonepostalcrazy

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does the installtion got completed..?

did it give you any error after completing the installation?

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4. Jeff A Wright,

Apr 21, 2012 1:34 PM in reply to gonepostalcrazy

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You will want to double click on the Photoshop Elements 10 LS15.exe file to extract your installation files.

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5. gonepostalcrazy,

Apr 22, 2012 4:42 AM in reply to Manish-Sharma

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There was no error code after installation. The downloaded file exist in my "Downloads" but will not open even if I double click. Message I receive is: "File not a supported

file type or because it was damaged eg. sent as an email attachment and was not decoded." I've repeated the install process but get the same results.

Date: Sat, 21 Apr 2012 01:12:43 -0600

From: forums@adobe.com

To: gonepostalcrazy@hotmail.com

Subject: Re: Opening a program Opening a program

Re: Opening a program created by Manish_1988 in Downloading, Installing, Setting Up - View the full discussion

does the installtion got completed..?

did it give you any error after completing the installation?

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6. Jeff A Wright,

Apr 22, 2012 3:51 PM in reply to gonepostalcrazy

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Are you trying to download a trial or have you purchased Photoshop Elements? This is important because it helps me determine where you are downloading from. You can also try downloading the trial for Photoshop Elements from http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements &loc=en_us.

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7. gonepostalcrazy,

Apr 22, 2012 5:56 PM in reply to Jeff A Wright

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I've purchased Photoshop Elements. This is not a trial version.

Date: Sun, 22 Apr 2012 16:51:56 -0600

From: forums@adobe.com

To: gonepostalcrazy@hotmail.com

Subject: Re: Opening a program Opening a program

Re: Opening a program created by Jeff A Wright in Downloading, Installing, Setting Up - View the full discussion

Are you trying to download a trial or have you purchased Photoshop Elements? This is important because it helps me determine where you are downloading from. You can also try downloading the trial for Photoshop Elements from http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements &loc=en_us.

Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Re: Opening a program

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8. Manish-Sharma,

Apr 22, 2012 8:30 PM in reply to gonepostalcrazy

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Download the "7zip" utility ......open and extract the 7z file you have downloaded and run the setup.

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Downloading, Installing, Setting Up

Opening a program

Apr 20, 2012 3:08 PM

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