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CS6 Photoshop install error

Apr 21, 2012 7:18 AM

I have CS5 Master on my computer.

 

I downloaded CS6 Photoshop beta.  After downloading, I clicked on set-up.exe in the WINZIP folder.

 

I get the following error:   Installer failed to initialize.  This could be due to a missing file. Please download Adobe Support Advisor

to detect the problem.

 

I downloaded the support advisor but it came up with no problem.

 

I have downloaded it 2x with the same error message when trying to install.

 

What else can I try?

1240 Views   7 Replies   Latest reply: Curt Y, Apr 21, 2012 8:49 AM
 
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  • Curt Y
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    1. Curt Y,
    Apr 21, 2012 7:36 AM   in reply to pjjkt
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    Sometimes using a different browser can help.  So if you used IE try Firefox.

     
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  • pjjkt
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    2. pjjkt,
    Apr 21, 2012 7:43 AM   in reply to Curt Y
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    I used IE and Chrome

     
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  • Curt Y
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    3. Curt Y,
    Apr 21, 2012 8:00 AM   in reply to pjjkt
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    Some have also noted problems with the unzip program.  So try another one.

     

    One that has worked well was named in this forum but that was at least a week ago, and I can't remember which one it was.

     
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  • pjjkt
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    4. pjjkt,
    Apr 21, 2012 8:02 AM   in reply to Curt Y
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    Your answer is confusing to me.

    When I download the beta, it is as a zip file.

    What other "one" would there be to try?

     
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  • Curt Y
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    5. Curt Y,
    Apr 21, 2012 8:15 AM   in reply to pjjkt
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    Here is the post I was trying to recall. 

     

    Use a different unzipping application. If I remember correctly, some users were having issues with WinZip. They tried WinRar, and it solved their issue.

     
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  • pjjkt
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    6. pjjkt,
    Apr 21, 2012 8:36 AM   in reply to Curt Y
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    I used STUFFIT and it worked!

     
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  • Curt Y
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    7. Curt Y,
    Apr 21, 2012 8:49 AM   in reply to pjjkt
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    Excellent!  Love success stories!

     
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