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law5150
law5150
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Premiere Elements 10 has stopped working

Apr 19, 2012 5:29 PM

Tags: #premiere_elements #premiere_elements_10 #elements_10 #acer

Actually it has not worked yet.

I just installed the Premiere Elements 10 -  again, followed all the details.

My laptop is Acer Iconia 6102 dual screen touchbook

Windows 7, Intel Core i5 CPU M480@ 2.67GHz, sys mem= 4gb

Toshiba MK6465GSX disk drive, Intel HD Gaphics

 

The computer is new.

 

The dialogue says that Premiere Elements 10 has stopped working and will shut down.

751 Views   5 Replies   Latest reply: law5150, Apr 23, 2012 3:17 PM
 
Replies
  • Steve Grisetti
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    1. Steve Grisetti,
    Apr 19, 2012 7:12 PM   in reply to law5150
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    How much free, clean, freshly defragmented space is on your C drive? You'll need at least 20-30 gigs of free space to open the program.

     

    You'll also want to go manually to Windows Update and ensure you have downloaded even the non-critical updates to Windows 7. Doing so nets you some important drivers that otherwise aren't downloaded to your computer.

     
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  • Bill Hunt
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    2. Bill Hunt,
    Apr 20, 2012 6:41 AM   in reply to law5150
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    Along with Steve's suggestions, this ARTICLE might be useful.

     

    It starts with a checklist to get PrE working best, then goes into links with tips on tuning up your system and OS, and finally, has links on troubleshooting, which sort of work up in "degree of difficulty."

     

    Good luck,

     

    Hunt

     
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  • law5150
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    3. law5150,
    Apr 21, 2012 10:45 AM   in reply to Steve Grisetti
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    434gb free, did the udate, no luck yet. I will try the next offered procedure next.

    Thanks

     
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  • Bill Hunt
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    4. Bill Hunt,
    Apr 21, 2012 11:07 AM   in reply to law5150
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    Thank you for reporting. There should not be an issue, regarding free-space. Now, does the computer only have one HDD, your C:\, which you are reporting the free-space for?

     

    As for the driver update, did you download and install that from either the computer's mfgr's. Web site, say Dell, or HP, or from the card/chip mfgr's. Web site, say nVidia, or ATI/AMD?

     

    Good luck,

     

    Hunt

     
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  • law5150
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    5. law5150,
    Apr 23, 2012 3:17 PM   in reply to Bill Hunt
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    This machine has only the one drive listed, nothing hidden. 512 gb free, removed some unecessary files. I did manual updates for the hardware and all software, everything is up to date. Went through the preceeding steps. There was no need to scan suorce files, I have nothing uploaded. The program will not complete its startup. The splash page pops up,dialogue flashes all the drivers and files being loaded, then quits. Does not open. The Organizer opens, but I still cant get PE to open thru it either. My computer wont allow me to change resolution. Could the fact that this machine is touch screen, dual display have anything to do with it? Using up too much resources? The resuorce monitor is idle @ 0. My Windows Movie Maker works fine.

     
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