Adobe Community: Why does Ps & beta not support my Graphics hardware? Will there be a solution?

AxCxS12

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Why does Ps & beta not support my Graphics hardware? Will there be a solution?

Apr 20, 2012 6:49 AM

OpenGL Drawing: Enabled.

OpenGL Drawing Mode: Basic

OpenGL Allow Normal Mode: False.

OpenGL Allow Advanced Mode: False.

OpenGL Allow Old GPUs: Not Detected.

Video Card Vendor: Intel

Video Card Renderer: Mobile Intel(R) 4 Series Express Chipset Family

Display: 1

Display Bounds:= top: 0, left: 0, bottom: 900, right: 1440

Video Card Number: 2

Video Card: Mobile Intel(R) 4 Series Express Chipset Family

OpenCL Unavailable

Driver Version: 8.15.10.2555

Driver Date: 20111013000000.000000-000

Video Card Driver: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32

Video Mode:

Video Card Caption: Mobile Intel(R) 4 Series Express Chipset Family

Video Card Memory: 1804 MB

Video Rect Texture Size: 4096

Video Card Number: 1

Video Card: Mobile Intel(R) 4 Series Express Chipset Family

OpenCL Unavailable

Driver Version: 8.15.10.2555

Driver Date: 20111013000000.000000-000

Video Card Driver: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32

Video Mode: 1440 x 900 x 4294967296 colors

Video Card Caption: Mobile Intel(R) 4 Series Express Chipset Family

Video Card Memory: 1804 MB

Video Rect Texture Size: 4096

Serial number: Tryout Version

2800 Views 26 Replies Latest reply: AxCxS12, Apr 23, 2012 1:09 PM

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1. Howard Pinsky,

Apr 20, 2012 6:54 AM in reply to AxCxS12

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Which operating system are you currently running the Photoshop CS6 beta on? You'll also want to make sure that your drivers are up to date. It seems like they are out of date. This link may help: http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFami ly=Graphics&ProductLine=Laptop+graphics+controllers&ProductProduct=Mob ile+Intel®+4+Series+Express+Chipset+Family

Keep in mind, that if you are running Windows XP, many GPU related features are not supported.

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2. Curt Y,

Apr 20, 2012 7:15 AM in reply to AxCxS12

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The other problem I see is that your video card is Intel.

In general Intel cards and chipsets are not on the cutting edge of performance with graphic programs like games and photoshop.

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3. AxCxS12,

Apr 20, 2012 7:37 AM in reply to Howard Pinsky

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I have the latest upgrade as far as i can understand and my computer has been checked. Dell vostro 1720 windows 7 64 bit

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4. Howard Pinsky,

Apr 20, 2012 7:42 AM in reply to AxCxS12

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The driver in your report seems to be 8.15.10.2555. Looking at the link I posted above, the latest driver for your card, on Windows 7 64 bit, is 9.3.0.1019, which can be found below:

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=20775&P rodId=2991&lang=eng&OSVersion=Windows%207%20(64-bit)*&DownloadType=Dri vers

Verify that this driver is for your card, and update if necessary. Let us know if you see any change in Photoshop.

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5. AxCxS12,

Apr 20, 2012 8:25 AM in reply to AxCxS12

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Though Google earth runs perfectly. Can I buy a new graphics card or do I have to buy a new computer to be able to use Ps 6 fully. Does not seem right to me as Intel cards are common.

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6. Howard Pinsky,

Apr 20, 2012 8:30 AM in reply to AxCxS12

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You can't compare Google Earth to what Photoshop CS6. Photoshop CS6 replies heavily on the GPU. Have you tried updating your drivers using the link I posted? Seeing that it's a 'mobile' card, I'm assuming you're using a laptop. If that's the case, upgrading your card would be very difficult, if not impossible.

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7. AxCxS12,

Apr 20, 2012 8:36 AM in reply to Howard Pinsky

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Can not really find it. Is that 9.3.01019? I asked Intel to do an automatic upgrade which has been done as I belive.

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8. Curt Y,

Apr 20, 2012 8:49 AM in reply to AxCxS12

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Here is a link to a past discussion 2 years ago on the Intel chip and chipset. http://forums.adobe.com/thread/649763

Chris Cox said the Intel driver was not up to the task for Open GL, but Noel provided a workaround.

Perhaps this is still a valid method.

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9. SG...,

Apr 20, 2012 2:49 PM in reply to Curt Y

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Hi,

Your system info states that OpenGL Basic is enabled. What support do you not see?

regards,
steve

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10. -Agfaclack-,

Apr 21, 2012 1:31 AM in reply to AxCxS12

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the first problem is you are using XP the second your graphics hardware.

AxCxS12 wrote:

Though Google earth runs perfectly. Can I buy a new graphics card or do I have to buy a new computer to be able to use Ps 6 fully. Does not seem right to me as Intel cards are common.

well i would love to run the latest software on my PII back from 1998 but it´s not gonna happen...
the GM45 and other 4 series chipsets are not that old... i admit.. but they are not meant for heavy graphic work either.

and it´s not only GFX cards who improve. the OpenGL standard improves too.
older GFX cards very often do not support the latest OpenGL version.
as this intel chipsets are not meant for graphic workstations, intel does not put much efford in the openGL drivers.

openCL is not supported at all with your GFX card.
thats not such a big problem with CS6 as only one feature is using openCL afaik (the new blur tools).
but it may be an issue in the future.

GPU and CS6:

http://forums.adobe.com/message/4294508

this is for CS5 (don´t know if hey have updated it for CS6 yet) but it gives a guideline for a good photoshop experience:

http://blogs.adobe.com/crawlspace/2011/05/how-to-tune-photoshop-cs5-fo r-peak-performance.html

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11. AxCxS12,

Apr 21, 2012 3:33 AM in reply to -Agfaclack-

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This computer is a laptop and only two years old (Dell Vostro 1720) and not exactly crap. I am quite sure that I can plat World of Warcraft on it, though I have not tried yet, will have a try this afternoon. So what you are saying is that Inel are no good and I should by a new computer or not buy Ps 6? Or will I find Ps 6 so much better than Ps 4 regardless?

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12. AxCxS12,

Apr 21, 2012 3:56 AM in reply to SG...

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Does any of this help to explain? Or any information in my attachment?

Adobe Photoshop Version: 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:7, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1
Physical processor count: 2
Processor speed: 2194 MHz
Built-in memory: 4057 MB
Free memory: 1838 MB
Memory available to Photoshop: 3473 MB
Memory used by Photoshop: 60 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Basic
OpenGL Allow Normal Mode: False.
OpenGL Allow Advanced Mode: False.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: Intel
Video Card Renderer: Mobile Intel(R) 4 Series Express Chipset Family
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 900, right: 1440
Video Card Number: 2
Video Card: Mobile Intel(R) 4 Series Express Chipset Family
OpenCL Unavailable
Driver Version: 8.15.10.2555
Driver Date: 20111013000000.000000-000
Video Card Driver: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Video Mode:
Video Card Caption: Mobile Intel(R) 4 Series Express Chipset Family
Video Card Memory: 1804 MB
Video Rect Texture Size: 4096
Video Card Number: 1
Video Card: Mobile Intel(R) 4 Series Express Chipset Family
OpenCL Unavailable
Driver Version: 8.15.10.2555
Driver Date: 20111013000000.000000-000
Video Card Driver: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Video Mode: 1440 x 900 x 4294967296 colors
Video Card Caption: Mobile Intel(R) 4 Series Express Chipset Family
Video Card Memory: 1804 MB
Video Rect Texture Size: 4096
Serial number: Tryout Version
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: C:\Users\ACS\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
C:\, 218,2G, 56,5G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
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13. AxCxS12,

Apr 21, 2012 4:12 AM in reply to Curt Y

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I didn´t really understand what was said about how to make that way around.Is he using an extra harddisk? I am not a expert on computers. But what I saw was lots of people complaying about this issue since Ps 5.

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14. AxCxS12,

Apr 21, 2012 4:21 AM in reply to Howard Pinsky

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My computer is a laptop (Dell Vostro 1720). Maybee that is why the driver you ask me to try does not work. I did get it but it does not seem to work on my computer. I did an automatic upgrade too and Intel says that everything is up to date. So my problem is not solved.

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15. AxCxS12,

Apr 21, 2012 4:22 AM in reply to Howard Pinsky

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I am running windows 7 64b

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16. -Agfaclack-,

Apr 21, 2012 10:31 AM in reply to AxCxS12

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sorry about mixing things up.. i was looking at another thread at the same time and that is why i thought your using XP. my fault.

AxCxS12 wrote:

This computer is a laptop and only two years old (Dell Vostro 1720) and not exactly crap. I am quite sure that I can plat World of Warcraft on it, though I have not tried yet, will have a try this afternoon. So what you are saying is that Inel are no good and I should by a new computer or not buy Ps 6? Or will I find Ps 6 so much better than Ps 4 regardless?

OpenGL is a different beast then DirectX (WoW uses DirectX).

Your notebook is not bad but it is NOT .. lets say.. especially well suited for the latest graphic programs.
A dedicated GFX card in a notebook is generally a better choice, for graphic intense software, then integrated intel graphics.
Especially when it comes to software that needs OpenGL hardware support.

<<admin: there, I fixed it for you>>

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17. Curt Y,

Apr 21, 2012 7:34 AM in reply to -Agfaclack-

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-Agfaclack- wrote:

your notebook is not bad but it is not .. lets say.. especially well suited for the latest graphic programs.
a dedicated GFX card in a notebook is generally a better choice, for graphic intense software, then integrated intel graphics.
especially when it comes to software that needs OpenGL hardware support.
Believe you pulled a Curt and leff out the NOT. Should read "--- lets say - - NOT expecially well suited - - - "

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18. -Agfaclack-,

Apr 21, 2012 8:02 AM in reply to Curt Y

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im not native english speaking but the NOT is there if you look closely.

-Agfaclack- wrote:

your notebook is not bad but it is not .. lets say.. especially well suited for the latest graphic programs.

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19. jworthin,

Apr 21, 2012 7:17 PM in reply to -Agfaclack-

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The OpenGL support on older Intel graphics chipsets has been a problem for Photoshop (and Liquify). I strongly suspect the problem is the OpenGL support on your Mobile Intel(R) 4 Series Express Chipset is not strong enough even thought the laptop is relatively new. We found the latest Intel "HD Graphics" hardware OpenGL support to be much better. CS6 features like Liquify require a pretty powerful video card to work well.

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20. AxCxS12,

Apr 22, 2012 2:05 AM in reply to jworthin

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Sounds reasonable. But still: "Ps detected graphics hardware that is not officially supported " and in my system info it says that open GL drawing is enabled. If my graphics hardware is not good enough, I will have to accept it. But if something is wrong whith my computer OR Adobe or Intel could fix it, then I would like to know. I would like Adobe to confirm definitly that my graphics harware is not good enough for Ps 6 or fix it.

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21. station_one,

Apr 22, 2012 2:17 AM in reply to AxCxS12

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AxCxS12 wrote:

…"Ps detected graphics hardware that is not officially supported " and in my system info it says that open GL drawing is enabled…

The message means exactly what is said. "Not officially supported" means it may work, partially or fully, but if it doesn't, Adobe can't help you.

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22. AxCxS12,

Apr 22, 2012 2:34 AM in reply to station_one

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Thank you. That seems to settle it.
As I do not know very much about computers I would like to ask you one last question. Do you think that this could be solved with Intel? A coming upgrade or so. Or putting in another system in my laptop?

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23. station_one,

Apr 22, 2012 3:50 AM in reply to AxCxS12

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AxCxS12 wrote:

…As I do not know very much about computers I would like to ask you one last question. Do you think that this could be solved with Intel? A coming upgrade or so. Or putting in another system in my laptop?

No, no and no. Sorry.

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24. AxCxS12,

Apr 22, 2012 4:20 AM in reply to station_one

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Issue settled. Good.

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25. SG...,

Apr 22, 2012 9:32 PM in reply to AxCxS12

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Hi,

This might be a long shot but easy enough to test. Disable the OnOne plug-ins and see if you get better behavior. They may be conflicting since they also use OpenGL.
AxCxS12 wrote:

Optional and third party plug-ins:
   Perfect Effects Free 3.0.2
   Perfect Effects Free Filter 3.0.2
   Perfect Effects Free Smart Filter 3.0.2
regards,
steve

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26. AxCxS12,

Apr 23, 2012 1:09 PM in reply to SG...

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Thank you Steve!
I Disabled OnOne, as you advised me to try, as I really don´t need it. I have not yet seen any dfference but Ps might perform a little bit better whithout my knowing. Still Ps 6 seems so much better than Ps 4 (which is the version that I have) so I´ll go for it anyway. But I will not buy a new computer.
Best regards to you and all the others who have been helping me!
Ann-Christin

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