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#Shareobjects deleting itself

Guest
Apr 14, 2012 Apr 14, 2012

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Windows Vista 64bit

Firefox 11

Flash Player is up to date - 11.2.202.228

The file #sharedobjects keeps emptying itself causing all saved data in game and such to be wiped. I'm not sure on what time frame it auto-deletes but this happened after the latest flash player update.

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correct answers 1 Correct answer

Adobe Employee , May 02, 2012 May 02, 2012

First, just for sanity sake, you aren't using private browsing are you?

If not, the next thing I'd try is to see what is writing and deleting files from your #SharedObjects folder.  Grab Process Monitor and start it up.  Create a new filter with:

"Path", "begins with", "C:\Users\username\AppData\Roaming\Macromedia\Flash Player\#SharedObjects", "include"

5-2-2012 5-14-44 PM.png

From here you might be able to see what process is deleting the file.  You can also add another filter with "detail" "contains" "delete" "include".

...

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Adobe Employee ,
Apr 20, 2012 Apr 20, 2012

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Do you have anything running that could be cleaning your browser's cache?  Do you have the Firefox extension BetterPrivacy installed?

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Guest
Apr 20, 2012 Apr 20, 2012

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I have two extensions, Norton Toolbar and Symantec Intrustion Prevention. I've had these before the update and did not have this problem before.

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LEGEND ,
Apr 21, 2012 Apr 21, 2012

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Do you run any cleaning tools such as CCleaner?  If so, you may want to turn off Flash Player cleaning.

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Guest
Apr 21, 2012 Apr 21, 2012

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I use no cleaning tools whatsoever.

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LEGEND ,
Apr 22, 2012 Apr 22, 2012

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Sorry, I have no more ideas; hopefully someone from the Flash Player team can come up with additional ideas.

All I can say is that Flash Player does not do that by itself, so it must be something else.  Norton/Symantec of course are always suspects.

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Adobe Employee ,
May 02, 2012 May 02, 2012

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First, just for sanity sake, you aren't using private browsing are you?

If not, the next thing I'd try is to see what is writing and deleting files from your #SharedObjects folder.  Grab Process Monitor and start it up.  Create a new filter with:

"Path", "begins with", "C:\Users\username\AppData\Roaming\Macromedia\Flash Player\#SharedObjects", "include"

5-2-2012 5-14-44 PM.png

From here you might be able to see what process is deleting the file.  You can also add another filter with "detail" "contains" "delete" "include".

Finally, if you haven't already you might want to consider resetting your Firefox profile.

Make a new profile

Chris

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Guest
May 02, 2012 May 02, 2012

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I added the filter but what exactly should I be looking for now?

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LEGEND ,
May 02, 2012 May 02, 2012

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Can you see any activity?  You should see who/what does any activity in there.

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Guest
May 02, 2012 May 02, 2012

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WEll I'm new to Process Monitor, it's a big list after I filter but I do notice the columns Operation, Result, and Detail and I have a feeling I should be looking there but can I sort alphabetically by those columns?

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Adobe Employee ,
May 04, 2012 May 04, 2012

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I'd look for the word "delete" in the detail column.  Hopefully you see when one of these files/folders are being deleted and you can see what process is responsible.

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Guest
May 06, 2012 May 06, 2012

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I guess if you delete history/cookies and such in Internet Explorer it just completely empties #Sharedobjects which has never happened before.

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Adobe Employee ,
May 11, 2012 May 11, 2012

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LATEST

I believe this started in 10.3.

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