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DreamcastGuy
DreamcastGuy
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Install Error 1935 Adobe Premier Elements 10 Windows 7 64

Apr 21, 2012 9:01 PM

So Windows 7 looks like it's finishing up installing Premier Elements 10 when I get an error message and Windows rolls back the install.  I know others might have had similar issues but I haven't found any sort of solution that works.

 

I spent about 6 hours trying different things.  Trying to use safe mode and running without any extra services through MSconfig.

 

I even tried reinstalling NET Framework and changing the registry keys  (which I wasn't able to do since it won't let me delete the .NET Framework key even with permissions.)

 

I also downloaded the trial version of Premier elements but it came up with the same error message.

 

Here is what I keep on getting:

 

http://i516.photobucket.com/albums/u330/Dreamcastguy/Error.png

 

I will be calling the phone support on Monday but I have a feeling  they will say it's just something wrong with my computer.  Which I don't  think is possible because I was able to install the Vegas HD trial and  other programs easily enough.

2250 Views   7 Replies   Latest reply: nealeh, Apr 24, 2012 11:33 AM
 
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  • Bill Hunt
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    1. Bill Hunt,
    Apr 21, 2012 9:30 PM   in reply to DreamcastGuy
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    Welcome to the forum.

     

    You might want to look over this ARTICLE, which is basically a checklist for general installations of Adobe programs.

     

    If nothing there helps, then see this LINK.

     

    Good luck,

     

    Hunt

     
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  • DreamcastGuy
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    2. DreamcastGuy,
    Apr 21, 2012 9:50 PM   in reply to Bill Hunt
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    Well I went through that list before.  I did try yet another install using all those suggestions.  No Dice.

     

    The only thing I can come up with is that I tried to install a really old version of premiere 7 that wasn't able to be installed since it wasn't supported by Windows 7.  So maybe that screwed up things?

     

    Either that or I just have severe Registry issues with NET Framework and I can't get those keys fixed.  But again I am able to get other programs installed and whatnot.

     

    I have already tried to clean up my registry a few ways.

     

    The only thing I can think of to get this program installed is to do a complete windows 7 reinstall and that would just be a giant pain.  But still, I paid good money for this product.

     

    I will wait and contact customer support on Monday.

     
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  • nealeh
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    3. nealeh,
    Apr 22, 2012 2:54 AM   in reply to DreamcastGuy
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    You might try the Microsoft 'Fixit Tool' here: http://support.microsoft.com/fixit/. That solved a problem I was having with a program install/uninstall.

     

    I also had a problem where an application install kept rolling-back at the end. That problem was identified as being caused by too long a path name. I copied the install folder to a top level folder ( eg. C:\install) and that worked fine.

     

    Cheers,

    --

    Neale

    Insanity is hereditary, you get it from your children

     
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  • DreamcastGuy
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    4. DreamcastGuy,
    Apr 22, 2012 10:36 AM   in reply to nealeh
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    *Edit*

     

    I was able to run the Fixit tool and I had already tried installing directly to the c:

     

     

    Still no dice.  Apparently I am just running into some error in something that is only effecting the premiere elements installation.

     

    Maybe I should see if I can instal a trial of any other Adobe product.

     
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  • DreamcastGuy
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    5. DreamcastGuy,
    Apr 23, 2012 6:31 AM   in reply to DreamcastGuy
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    Yeah I tried another trial from adobe (something from the CS5.5 lineup) and that won't install either.

     

    I am guessing that my attempted install of the old Premiere Pro 7 software must have screwed something up with Windows 7?  Honestly it's the only thing that seems to make sense at this point.

     

    It's looking like I gotta backup my system and do a complete reinstall of Windows 7.

     

    I honestly don't even want to waste any more time learning about NET Framework and registry keys to solve the problem in that way.

     

    -Caleb

     
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  • DreamcastGuy
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    6. DreamcastGuy,
    Apr 24, 2012 8:55 AM   in reply to DreamcastGuy
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    I got it installed finally.

     

    The Adobe Support guy tried to install it 3 times after doing stuff like fixing the Windows installer and updating some stuff.

     

    Didn't work.

     

    I had to do a complete clean reinstall of Windows 7 and I was finally able to get Premiere Elements installed.

     

    Everything seems to be working fine now.

     

    Thanks for all the help and advice.

     
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  • nealeh
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    7. nealeh,
    Apr 24, 2012 11:33 AM   in reply to DreamcastGuy
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    Good news, a bit drastic but at least you're sorted out. Happy editing.

     

    Cheers,

    --

    Neale

    Insanity is hereditary, you get it from your children

     
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