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KWtally
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Catalog conversion error from PSE 9 to PSE10

Apr 22, 2012 7:47 PM

Each time I try to convert the PSE 9 catalog using PSE10 I get an unspecified error. 

 

I had problems after initially loading the programs and probably didn't choose the correct option to convert the catalog when first prompted. (I loaded Photoshop Elements and Photoshop Premiere 10).  I currently have PSE 9.

 

I tried uninstalling and reinstalling the programs.  When I tried to convert the catalog, the program acted it was going to work, but then the conversion stopped part way through and gave me the error.

 

After a couple of tries more unsuccessful tries at converting the catalog, I logged out of the program.  The next time I opened the PSE10 Organizer, it showed a message that said it was updating and seemed to get stuck in a loop.  I stopped the program and restarted it with the same result.  I ended up uninstalling and reinstalling the programs again so that I could get past this step.

 

Before I tried to convert again from PSE 10, I first tried to repair and optimize the catalog from PSE 9.  That did not seem to help and I got the same unspecified error part way through the conversion. 

 

Please advise.

766 Views   11 Replies   Latest reply: KWtally, Apr 25, 2012 4:25 AM
 
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  • photodrawken
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    1. photodrawken,
    Apr 22, 2012 8:01 PM   in reply to KWtally
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    If you have any video files in the PSE9 Organizer, delete them from the catalog (but not from disk) and try the conversion again.

     

    Ken

     
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  • KWtally
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    2. KWtally,
    Apr 22, 2012 8:18 PM   in reply to photodrawken
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    Thanks, I will try that, but it will take some time.  I closed PSE 10 normally after the last time I tried the conversion.  When I tried to start PSE 10 organizer again, it got caught in an update loop and organizer got stuck (not responding).  I ended up closing the program.  Not sure how to get past that.   Do I have to go through an uninstall/reinstall again?  Or is there some other way to get organizer to start without getting stuck in the update loop .  I found the PSE10DB file, would it help to delete that?

     
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  • photodrawken
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    3. photodrawken,
    Apr 22, 2012 8:55 PM   in reply to KWtally
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    Hold down your Ctrl+Shift keys when starting the PSE10 Organizer to get to the Catalog Manager.  There you can tell it to create a new catalog, which will be used when it starts up.

     

    Ken

     
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  • KWtally
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    4. KWtally,
    Apr 23, 2012 8:33 PM   in reply to photodrawken
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    Unfortunately the conversion hung up at 34%.  I went back to PSE9 and repaired and optimized the catalog.  Then tried again it hung up in the same place. 

     
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  • photodrawken
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    5. photodrawken,
    Apr 23, 2012 8:39 PM   in reply to KWtally
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    Have you removed the video files from the catalog using PSE9 before attempting the conversion?

     

    Ken

     
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  • KWtally
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    6. KWtally,
    Apr 23, 2012 8:42 PM   in reply to photodrawken
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    yes

     
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  • photodrawken
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    7. photodrawken,
    Apr 23, 2012 9:15 PM   in reply to KWtally
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    How much free space is on the drive that's being used as a scratch disk (use the Editor's Edit...Preferences...Performance to see this info)?

     

    Ken

     
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  • KWtally
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    8. KWtally,
    Apr 24, 2012 4:25 AM   in reply to photodrawken
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    308 GB  I checked this as you instructed below

     

     

     

    I also checked properties on my hard drive.  About 293 GB is used and 330 GB is available.

     

     

     

    I really appreciate your help - I am very frustruated with this problem.  I use Photoshop quite a bit and I really use the organizer.  I need both elements and Premiere to work on two photo/video projects that I need in a month.  I am sort of stuck until I can get this situation figured out.  Any further suggestions you have are greatly appreciated.  I am on the east coast and my available hours don't match up well with the time that the on-line help is available. 

     

     

     

     

     

     

     
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  • KWtally
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    9. KWtally,
    Apr 24, 2012 5:21 AM   in reply to photodrawken
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    Following what I think was your logic, I have an external hard drive with 500GB of free space.  I made that my scratch disk and tried the conversion.  It failed in the same spot.   I would presume that I would not need more scratch disk space than what I am already using in real space on my hard drive. 

     

     

     

    I did take all the video files out of the catalog.  Is there another type of file that it would hang up on?

     
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  • photodrawken
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    10. photodrawken,
    Apr 24, 2012 8:48 AM   in reply to KWtally
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    Nope, the video files are the usually the culprit.

     

    In both Organizers, make sure you've turned off all Media Analysis, Watch Folders and Backup/Sync options.

     

    See if these two Adobe troubleshooting documents will help:

    http://help.adobe.com/en_US/elementsorganizer/using/WSeffff8bffc802084 55b8a63d13175a0c394-8000.html

    http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-catalog-back up-conversion-elements.html

     

    Ken

     
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  • KWtally
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    11. KWtally,
    Apr 25, 2012 4:25 AM   in reply to photodrawken
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    Ken,

     

     

     

    I wanted to thank you for your help and tell you how the problem got resolved. 

     

     

     

    I sat down last night to implement some of your suggestions below and the Adobe chat window popped up.  I decided to give that a try.

     

     

     

    My previous attempts at conversion of the catalog from PSE9 to PSE 10 seemed to stop at about 35% complete and then I got an unspecified error message.  After a few false starts, t he technician had me find a temporary file that was created in that process.  In my case the program added temp 1 to the catalog folder name, so it was in a folder called  My catalog 1 temp 1.  Surprisingly, choosing that catalog in the catalog manager window  resulted in what appeared to be a complete catalog/set of  thumbnails in the PSE 10 organizer.  The technician then had me restore my PSE9 backup in PSE10  (I did a PSE 9 backup before I installed the 10 software) .  The restore  took some time so I haven't had the opportunity to put it to the test but everything seems to be there, incuding videos and face recognition and I confirmed that I have access to the organizer  from Premiere 10  also.  I hope this helps you help someone else. 

     

     

     

    I hope Adobe developers read these forums and use that information to improve their programs this was an awful experience.

     

     

     

    Thanks,

     

     

     

    Kim

     
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