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Blue screen while trying to install flash player!

Apr 15, 2012 2:15 PM

Hey, I recently noticed i couldnt open any flash videos, and it seems as if flash is now uninstalled


so i have tried to install flash NUMEROUS times and always get a blue screen


this is from the windows solution thing


Problem signature:

  Problem Event Name:    BlueScreen

  OS Version:    6.1.7601.

  Locale ID:    1033


Additional information about the problem:

  BCCode:    c2

  BCP1:    0000000000000007

  BCP2:    000000000000109B

  BCP3:    000000000404000A

  BCP4:    FFFFFA8007788870

  OS Version:    6_1_7601

  Service Pack:    1_0

  Product:    256_1


Files that help describe the problem:




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  • Currently Being Moderated
    Apr 15, 2012 2:23 PM   in reply to alindley11

    When posting, please provide:

    • Operating system version (including 32bit or 64bit edition) 
    • Web browser and version (including 32bit or 64bit edition) 
    • The Flash Player version 
    • Give us a brief explanation of the problem, please include any information you feel is important


    so i have tried to install flash NUMEROUS times and always get a blue screen


    This is rather vague, list your actions that end up crashing your system.

    Mark as:
  • Currently Being Moderated
    Apr 15, 2012 2:41 PM   in reply to alindley11

    Delete this file: install_flashplayer11x64_mssd_aih


    Download the current 32 or 64 bit uninstaller 


    Close all browser windows and run the uninstaller 

    Restart Windows 

    Delete all remaining files and folders located in the following directories. (tip: copy and paste these paths into the path bar in a Windows Explorer window) 

    • C:\Windows\system32\Macromed\Flash 
    • C:\Windows\SysWOW64\Macromed\Flash 
    • %appdata%\Adobe\Flash Player 
    • %appdata%\Macromedia\Flash Player

    Verify that the file “FlashPlayerCPLApp.cpl” in C:\Windows\SysWOW64\ has been deleted.

    Download the following installer files:


    Physically disconnect from the Internet and run both installers.

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  • Currently Being Moderated
    Apr 15, 2012 3:27 PM   in reply to alindley11

    So I saved that to a text file, and followed it 100%, verified all files were deleted, restarted back into windows, installed active x plugin (install_flash_player_ax_64bit) it worked,


    Now that Flash Player for Internet Explorer is installed, can you view flash videos with it?


    then I went to install the other file install_flash_player_64bit, it got to 100% then crashed my computer again. but this time, no blue screen, just an endless loop.. I couldn't control alt delete or anything, waited about 3 mins to see if it came back but just sat frozen until I force restarted by holding power button.


    I don't use Firefox, so I don't know for sure what is going wrong.  However, the latest Firefox is version 11.

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  • Currently Being Moderated
    Apr 23, 2012 3:06 AM   in reply to alindley11

    I also have the blue screen problem when installing.

    I use Win 7 Home 32bit.

    The last couple of updates started the problem so I followed the flash removal tips but now I can't install the latest Flash Player?


    Edit: Solved the problem by updating my Eset Antivirus to the latest version. Hope that helps someone else

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