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After Effects 5.5 installation problem

Guest
Apr 20, 2012 Apr 20, 2012

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I'm trying to install the trial for CS5.5 Master Collection, and some products install correctly (like Photoshop), but After Effects gives me an error.

My OS is Windows Vista Home Premium, 64 bits.

This is the error log that the installation gives me:

Exit Code: 6

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 11 error(s), 13 warning(s)

WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.

WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.

WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.

WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.

WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.

WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.

----------- Payload: {4569AD91-47F4-4D9E-8FC9-717EC32D7AE1} Microsoft_VC80_CRT_x86_x64 1.0.0.0 -----------

ERROR: Error 1935.An error occurred during the installation of assembly component {844EFBA7-1C24-93B2-A01F-C8B3B9A1E18E}. HRESULT: 0x80073715.

ERROR: Install MSI payload failed with error: 1603 - Error irrecuperable durante la instalación.

MSI Error message: Error 1935.An error occurred during the installation of assembly component {844EFBA7-1C24-93B2-A01F-C8B3B9A1E18E}. HRESULT: 0x80073715.

WARNING: DW036: Payload cannot be installed due to dependent operation failure

WARNING: DW036: Payload cannot be installed due to dependent operation failure

WARNING: DW036: Payload cannot be installed due to dependent operation failure

WARNING: DW036: Payload cannot be installed due to dependent operation failure

WARNING: DW036: Payload cannot be installed due to dependent operation failure

----------- Payload: {D57FC112-312E-4D70-860F-2DB8FB6858F0} CS5.5 Master Collection 5.5.0.0 -----------

WARNING: DW036: Payload cannot be installed due to dependent operation failure

WARNING: DW036: Payload cannot be installed due to dependent operation failure

ERROR: DW050: The following payload errors were found during install:

ERROR: DW050:  - Microsoft_VC80_MFCLOC_x86_x64: Install failed

ERROR: DW050:  - Microsoft_VC80_CRT_x86_x64: Install failed

ERROR: DW050:  - Adobe After Effects CS5.5 Support: Install failed

ERROR: DW050:  - Required Common Fonts Installation x64: Install failed

ERROR: DW050:  - Adobe After Effects CS5.5 Third Party Content Wrapper: Install failed

ERROR: DW050:  - Adobe After Effects CS5.5_AdobeAfterEffects10.5en_USLanguagePack: Install failed

ERROR: DW050:  - Microsoft_VC80_MFC_x86_x64: Install failed

ERROR: DW050:  - Adobe After Effects CS5.5: Failed due to Language Pack installation failure

-------------------------------------------------------------------------------------

Does someone know what's wrong?

Thank you.

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correct answers 1 Correct answer

Adobe Employee , Apr 23, 2012 Apr 23, 2012

Please follow the below article and chek if that helps.

http://helpx.adobe.com/creative-suite/kb/error-1935-assembly-component-microsoft.html

You might also check the below forum link regarding the same issue.

http://forums.adobe.com/message/4082873

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Adobe Employee ,
Apr 20, 2012 Apr 20, 2012

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WedleTom I would recommend running the Adobe Support Advisor - http://www.adobe.com/support/loganalyzer/ to review your installation log.  It will automatically review the entire log and attempt to locate a solution for you.

Alternately if you wish to view review the log file manually the steps listed in Troubleshoot with install logs | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html

Please feel free to respond to this thread if you have any questions regarding either method of diagnosing your difficulties.

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LEGEND ,
Apr 21, 2012 Apr 21, 2012

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Run the Creative Suite Cleaner Tool, try again.

Mylenium

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Adobe Employee ,
Apr 23, 2012 Apr 23, 2012

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Please follow the below article and chek if that helps.

http://helpx.adobe.com/creative-suite/kb/error-1935-assembly-component-microsoft.html

You might also check the below forum link regarding the same issue.

http://forums.adobe.com/message/4082873

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Guest
Apr 26, 2012 Apr 26, 2012

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Jeff, Mylenium, thank you, but that I had done that before and it didn't solve the problem.

Artpit Kapoor, I've followed the forum link you gave me (and installed Visual C++ 2010 SP1 Beta Redistributable Package (x64)) and it worked! Thank you!

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