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mjw1024
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Internal Error Accessing Xtra (Authorware 7 Desktop Runtime)

Sep 15, 2009 10:18 AM

We have the exact same courseware installed on 8 machines that are all setup the exact same way. 2 of them are working correctly. The remaining six machines display the following error message when trying to access functions in the DataSafe Xtra:

 

Internal error in authorware: unable to find a valid in-memory scripting xtra object for call of function "mcDataSafeRegister".

 

The same error appears for any subsequent attempt to access the DataSafe Xtra.

 

What doesn't make sense is that there are 2 machines that are working OK and access that Xtra without any problems. We've copied the code from the working machines to the non-working ones and still get the same error.

 

Any suggestions?

 

Thanks

 

Mark

5562 Views   10 Replies   Latest reply: mjw1024, Apr 23, 2012 9:51 AM
 
Replies
  • Steve Howard, ACP UGM
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    1. Steve Howard, ACP UGM,
    Sep 15, 2009 10:36 AM   in reply to mjw1024
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    Have you compared the security settings on each machine - e.g. are the working machined logged in as Admin and the others not? What OS are they running? If Vista, do they have UAC on /off?

     

    I assume you are talking about Authoware content that is not* web packaged?

     

    Steve

     
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  • mjw1024
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    2. mjw1024,
    Sep 15, 2009 10:44 AM   in reply to Steve Howard, ACP UGM
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    Each of the machines are logged in the same with the same permissons. The OS is XP SP2.

     

    The files were packaged for local HD access, not for the web.

     

    Thanks

     
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  • Michael V Baker
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    3. Michael V Baker,
    Sep 15, 2009 3:17 PM   in reply to mjw1024
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    From what I can remember of this type of error it's almost always a file-not-found condition or an access-denied condition. A third possibility is corrupted file from a bad burn, that's less common but I wouldn't rule it out. When you say they're set up "exactly" the same do you mean they're configured to be the same by some automated process? You can many do everything the same way and still wind up with differences. For instance: User Joe installed the application in his profile folder just like user JoeSomebodyElseWithReallyLongName. Sure they followed the same steps, but that's not exact. So take Steve's suggestion that there might be some differences and look at everything that might be different between the two environments.

     

    HTH,

    Mike

     
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  • fogelfish
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    4. fogelfish,
    Apr 20, 2012 2:24 PM   in reply to mjw1024
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    If anyone views this post, I have been unable to locate the DataSafe Xtra for sale on the internet.  The vendor is out of business.  I need to locate the Xtra.  Does anyone know where I can get it?

     
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  • mjw1024
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    5. mjw1024,
    Apr 20, 2012 10:39 PM   in reply to fogelfish
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    It's available for sale here for $99:

     

    http://www.mediamacros.com/item/item-1006687300/

     
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  • fogelfish
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    6. fogelfish,
    Apr 23, 2012 8:59 AM   in reply to mjw1024
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    MJW, were you able to complete a transaction at the link you gave me?  When I clicked on the "Get the Xtra" link the browser was redirected to ShareIt and then back to http://www.mediaclick.us/, which does not exist.

     

    So I tried the "Xtras Mall" under the Products heading, which took me to http://www.mediamacros.net/index.php, but the XTRAS link there (http://store.mediamacros.net/) also does not exist.

     

    I wrote an email to the folks at mediamacros.net hoping to find someone who can sell me that Xtra.

     
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  • mjw1024
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    7. mjw1024,
    Apr 23, 2012 9:29 AM   in reply to fogelfish
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    I actually didn't purchase it. I decided to use BuddyFile instead since the author still supports it (he also wrote the BuddyAPI). Also, the DataSafe XTRA is tied to your CPU which makes it pretty hard to change machines.

     

    I was in contact with Chuck Neal (chuck@mediamacros.com). Not sure if he's still there.

     

    Hope this helps...

     

    Mark

     
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  • fogelfish
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    8. fogelfish,
    Apr 23, 2012 9:40 AM   in reply to mjw1024
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    I was unaware that DataSafe was tied to the CPU.  Does this mean it can't be distributed with published projects?  I will be looking into BuddyFile.

     

    Brian

     
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  • mjw1024
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    9. mjw1024,
    Apr 23, 2012 9:48 AM   in reply to fogelfish
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    As long as DataSafe is registered, it can be distributed with published projects.

     

    Mark

     
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  • mjw1024
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    10. mjw1024,
    Apr 23, 2012 9:51 AM   in reply to mjw1024
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    DataSafe being tied to a CPU is only relevant when developing your projects. Each developer will have to have his/her own copy of the software in order to package a course/module.

     
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