Adobe Community: cannot down load mandatory update for version 2.3.0.0 adobe air for adobe

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1. Arpit Kapoor,

Apr 18, 2012 10:12 AM in reply to rednlrn

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Please attach the screen shot of the exact error.

When exactly do you get this error? Please ellaborate the issue.

Which OS do you have?

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2. rednlrn,

May 24, 2012 12:03 AM in reply to Arpit Kapoor

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My OS is XP

I get this screen,

When I click on download now, I get, this screen,

What do you think? Thanks for any help.

Bpb Nelson

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3. Jeff A Wright,

Apr 23, 2012 2:07 PM in reply to rednlrn

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Your screenshots are not included. Please make sure to click the camera button and then select the image file you wish to post. I would also recommend going to forum itself instead of responding via e-mail. Your message thread is visible at http://forums.adobe.com/message/4355616#4355616.

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4. kpedwards,

May 23, 2012 5:23 PM in reply to rednlrn

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Having the same issue. Did you ever get a resolution?

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5. Pat Willener,

May 24, 2012 12:04 AM in reply to kpedwards

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The original poster never provided the screenshot; can you post one?

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6. Jammmrs333,

May 27, 2012 11:22 PM in reply to Arpit Kapoor

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This is the first...Then click Dowload now...And

This is the second message received!

I have been trying to design in Live Cycle, but it won't let me view a file until I have agreed to the "Terms and Conditions" in Acrobat...

So this really is putting a damper on conducting business.

I just re-uped my Master Suite CS addttion to CS6...so any help would be greatly appreciated!

I have VISTA OS 64 bit...

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7. Pat Willener,

May 28, 2012 8:33 PM in reply to Jammmrs333

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Can you try to download the latest AIR runtime from http://get.adobe.com/air/ ?

Make sure all applications are closed when you run the installer.

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8. Jammmrs333,

May 29, 2012 12:09 AM in reply to Pat Willener

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It was already installed...and still getting errors, should un isntall it and try again?

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9. rednlrn,

Jun 6, 2012 1:56 PM in reply to kpedwards

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it turned out that the "acrobat_com" that I was trying to update, was so

outdated that adobe was no longer supporting it, there fore I got the

error message when I tried to do the "mandatory" update. It had to be

uninstalled, and then the new one installed from the Adobe web site.

Thanks for your interest and your attempt to help me.

Date: Wed, 23 May 2012 18:23:46 -0600

From: forums@adobe.com

To: nelson.3@msn.com

Subject: Re: cannot down load mandatory update for version 2.3.0.0 adobe air for adobe_com error 16820 cannot down load mandatory update for version 2.3.0.0 adobe air for adobe_com error 16820

Re: cannot down load mandatory update for version 2.3.0.0 adobe air for adobe_com error 16820

created by kpedwards in Downloading, Installing, Setting Up - View the full discussion

Having the same issue. Did you ever get a resolution?

Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Re: cannot down load mandatory update for version 2.3.0.0 adobe air for adobe_com error 16820

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10. rednlrn,

Jun 6, 2012 1:57 PM in reply to Pat Willener

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it turned out that the "acrobat_com" that I was trying to update, was so

outdated that adobe was no longer supporting it, there fore I got the

error message when I tried to do the "mandatory" update. It had to be

uninstalled, and then the new one installed from the Adobe web site.

Thanks for your interest and your attempt to help me.

Date: Mon, 28 May 2012 21:33:57 -0600

From: forums@adobe.com

To: nelson.3@msn.com

Subject: Re: cannot down load mandatory update for version 2.3.0.0 adobe air for adobe_com error 16820 cannot down load mandatory update for version 2.3.0.0 adobe air for adobe_com error 16820

Re: cannot down load mandatory update for version 2.3.0.0 adobe air for adobe_com error 16820

created by Pat Willener in Downloading, Installing, Setting Up - View the full discussion

Can you try to download the latest AIR runtime from http://get.adobe.com/air/ ? Make sure all applications are closed when you run the installer.

Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Re: cannot down load mandatory update for version 2.3.0.0 adobe air for adobe_com error 16820

To unsubscribe from this thread, please visit the message page at Re: cannot down load mandatory update for version 2.3.0.0 adobe air for adobe_com error 16820. In the Actions box on the right, click the Stop Email Notifications link.

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For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

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cannot down load mandatory update for version 2.3.0.0 adobe air for adobe_com error 16820

Apr 18, 2012 10:03 AM

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