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MiekeGeenen11
Currently Being Moderated

Anyone else have a problem with tools not working?

Apr 23, 2012 1:45 PM

Tags: #not #working #crop #brush #tool #tools #lasso #eraser

With no particular cause, int he middle of working on things, tools like lasso tool, eraser, the brush or the clone stamp stop working.

The program will hang for a while and then I am able to switch tools, while using one particular tool at that time won't work. Until I restart photoshop.

Changing Open to GL of/on won't work, and it is not because of the autosave in the background.

Anyone with this same problem?

 
Replies
  • Currently Being Moderated
    Apr 23, 2012 1:49 PM   in reply to MiekeGeenen11

    Can you give us more information about your system?   Photoshop help>system info

     

    Have you verified your video board is supported and that you have the most recent driver?

    What features use the GPU and how do I troubleshoot GPU issues?

     

    Pattie

     
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  • Currently Being Moderated
    Apr 23, 2012 2:30 PM   in reply to MiekeGeenen11

    What if you try lowering the memory used by Photoshop to something like 60%?

    You can do that in Preferences > Performance > Memory Usage

     

    I'm wondering about the 8 gigs of RAM, and 7.5 of them are allocated to Photoshop at 79% -- Makes sense you're seeing some other slowdown.

     
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  • Currently Being Moderated
    Apr 23, 2012 3:03 PM   in reply to MiekeGeenen11

    Yes, I have found enough bugs to make it buggy. Not that I am not excited about all the new cool features and still plan to upgrade asap.

     

    The Clone Stamp tool only works on the active layer, the Smudge tool is unusable unless set at 1% opacity. There are a couple of others but cannot remember them at the moment.

     

    I posted a new topic about also titled Clone Stamp Tool, xxxxx, not working. I assume Adobe is aware of all the bugs.

     
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  • Currently Being Moderated
    Apr 23, 2012 5:16 PM   in reply to MiekeGeenen11

    Francis's problems don't seem to be repeatable for other users.

     
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  • Currently Being Moderated
    Apr 23, 2012 5:56 PM   in reply to MiekeGeenen11

    I will check some other files again. I am at my laptop right now and cannot get to my SysPref info.

     

    Thank you to everybody.

     

    Pattie, check your email.

     
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  • Currently Being Moderated
    Apr 23, 2012 6:23 PM   in reply to MiekeGeenen11

    I am not sure if it's the same thing. I do get hangs when in the middle of editing. I haven't been able to pin it on any tool, selection, or function.

     

    At first I thought it was because the splash screen for the beta hadn't come in and that made File>Open Recent unresponsive. It's as if the program doesn't really wake up until you get rid of the splash screen.

     

    But that isn't it entirely because it happens during editing as well, long after the splash screen's gone. Suddenly, nothing responds--not tools, not menu items, not layers. It has happened with Topaz Plug Ins at least once, but the rest of the time it's been while working within Photoshop itself.

     

    But photoshop didn't stop responding (according to the task manager), the cursor (whether mouse or stylus) still responds, no error messages, no crash. A little time goes by, then it responds again without exiting Photoshop, restarting, or anything else.

     

    What I have noticed happens everytime I have this problem is that, if I just pressed a menu item (such as Layers, or File, or Edit) or a tool icon (such as the brush) it will remain in the selected position with either the darkened box around the menu item or the little outline around the tool). Now that I think of it, I think that the only common trigger is clicking on something. This can go on for as long as a couple of minutes, but it always resolves itself.

     

    The only tool that might have choked during actual use is the lasso tool on polygonal mode. I just couldn't seem to make the next click.

     

    I'm thinking now that it has something to do with saving in the background and--if that's the case--I'll live with it gladly. But it puzzles me because I think my system should be able to handle the extra memory involved in background saving.

     

    These are my system specs:

     

    Adobe Photoshop Version: 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00) x64

    Operating System: Windows 7 64-bit

    Version: 6.1 Service Pack 1

    System architecture: Intel CPU Family:6, Model:10, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

    Physical processor count: 4

    Logical processor count: 8

    Processor speed: 2660 MHz

    Built-in memory: 12279 MB

    Free memory: 7367 MB

    Memory available to Photoshop: 10994 MB

    Memory used by Photoshop: 72 %

    Image tile size: 128K

    Image cache levels: 4

    OpenGL Drawing: Enabled.

    OpenGL Drawing Mode: Advanced

    OpenGL Allow Normal Mode: True.

    OpenGL Allow Advanced Mode: True.

    OpenGL Allow Old GPUs: Not Detected.

    Video Card Vendor: NVIDIA Corporation

    Video Card Renderer: GeForce GTS 240/PCIe/SSE2

    Display: 2

    Display Bounds:=  top: 0, left: 1920, bottom: 900, right: 3520

    Display: 1

    Display Bounds:=  top: 0, left: 0, bottom: 1200, right: 1920

    Video Card Number: 1

    Video Card: NVIDIA GeForce GTS 240

    OpenCL Unavailable

    Driver Version: 8.17.12.9573

    Driver Date: 20120209000000.000000-000

    Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

    Video Mode: 1920 x 1200 x 4294967296 colors

    Video Card Caption: NVIDIA GeForce GTS 240

    Video Card Memory: 1024 MB

    Video Rect Texture Size: 8192

    Serial number: Tryout Version

    Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

    Temporary file path: C:\Users\Carmen\AppData\Local\Temp\

    Photoshop scratch has async I/O enabled

    Scratch volume(s):

      Q:\, 50.0G, 48.9G free

    Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\

    Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\

    Additional Plug-ins folder: C:\Users\Carmen\Documents\Adobe--Photoshop--PLUG INS--EXTRA FOLDER\

     

    Installed components:

       A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

       ACE.dll   ACE 2012/01/18-15:07:40   66.492997   66.492997

       adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

       AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  

       AdobeOwl.dll   Adobe Owl 2012/02/09-16:00:02   4.0.93   66.496052

       AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

       AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1642  

       AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

       AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

       AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

       adobe_caps.dll   Adobe CAPS   5,0,10,0  

       AGM.dll   AGM 2012/01/18-15:07:40   66.492997   66.492997

       ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

       aif_core.dll   AIF   3.0   62.490293

       aif_ocl.dll   AIF   3.0   62.490293

       aif_ogl.dll   AIF   3.0   62.490293

       amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

       ARE.dll   ARE 2012/01/18-15:07:40   66.492997   66.492997

       AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

       AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

       Bib.dll   BIB 2012/01/18-15:07:40   66.492997   66.492997

       BIBUtils.dll   BIBUtils 2012/01/18-15:07:40   66.492997   66.492997

       boost_date_time.dll   DVA Product   6.0.0  

       boost_signals.dll   DVA Product   6.0.0  

       boost_system.dll   DVA Product   6.0.0  

       boost_threads.dll   DVA Product   6.0.0  

       cg.dll   NVIDIA Cg Runtime   3.0.00007  

       cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

       CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287

       CoolType.dll   CoolType 2012/01/18-15:07:40   66.492997   66.492997

       data_flow.dll   AIF   3.0   62.490293

       dvaaudiodevice.dll   DVA Product   6.0.0  

       dvacore.dll   DVA Product   6.0.0  

       dvamarshal.dll   DVA Product   6.0.0  

       dvamediatypes.dll   DVA Product   6.0.0  

       dvaplayer.dll   DVA Product   6.0.0  

       dvatransport.dll   DVA Product   6.0.0  

       dvaunittesting.dll   DVA Product   6.0.0  

       dynamiclink.dll   DVA Product   6.0.0  

       ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

       FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

       filter_graph.dll   AIF   3.0   62.490293

       hydra_filters.dll   AIF   3.0   62.490293

       icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

       icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

       icudt42.dll   International Components for Unicode   4, 2, 0, 0  

       icuin42.dll   International Components for Unicode   4, 2, 0, 0  

       icuuc42.dll   International Components for Unicode   4, 2, 0, 0  

       image_compiler.dll   AIF   3.0   62.490293

       image_flow.dll   AIF   3.0   62.490293

       image_runtime.dll   AIF   3.0   62.490293

       JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

       libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

       libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  

       LogSession.dll   LogSession   2.1.2.1640  

       mediacoreif.dll   DVA Product   6.0.0  

       MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

       msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

       msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

       msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

       msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

       msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

       msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

       msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

       msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

       onOneActivationToolbox.dll   onOneActivationToolbox   1.1  

       onOneToolbox2.dll   onOne Toolbox2 Dynamic Link Library   2.2.0  

       onOneToolboxPlus.dll   onOne Toolbox2 Dynamic Link Library   2.2.0  

       onOneWelcomeDialog.dll   Essentials   1.0.0.1  

       OnOneWidgets.dll    OnOneWidgets dll   2.5  

       ONProxySupport.dll   TODO: <Product name>   1.0.0.1  

       pdfsettings.dll   Adobe PDFSettings   1.04  

       Photoshop.dll   Adobe Photoshop CS6   CS6  

       Plugin.dll   Adobe Photoshop CS6   CS6  

       PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383  

       PSArt.dll   Adobe Photoshop CS6   CS6  

       PSViews.dll   Adobe Photoshop CS6   CS6  

       SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

       ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

       tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

       tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

       TfFontMgr.dll   FontMgr   9.3.0.113  

       TfKernel.dll   Kernel   9.3.0.113  

       TFKGEOM.dll   Kernel Geom   9.3.0.113  

       TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

       updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

       WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

       wu3d.dll   U3D Writer   9.3.0.113  

       zlib.dll   zlib   1.2.5  

     

     

    Required plug-ins:

     

       3D Studio 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

       Accented Edges 13.0

       Adaptive Wide Angle 13.0

       ADM 3.11x01

       Angled Strokes 13.0

       Average 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

       Bas Relief 13.0

       BMP 13.0

       Camera Raw 7.0

       Chalk & Charcoal 13.0

       Charcoal 13.0

       Chrome 13.0

       Cineon 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

       Clouds 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

       Collada 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

       Color Halftone 13.0

       Colored Pencil 13.0

       CompuServe GIF 13.0

       Conté Crayon 13.0

       Craquelure 13.0

       Crop and Straighten Photos 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

       Crop and Straighten Photos Filter 13.0

       Crosshatch 13.0

       Crystallize 13.0

       Cutout 13.0

       Dark Strokes 13.0

       De-Interlace 13.0

       Dicom 13.0

       Difference Clouds 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

       Diffuse Glow 13.0

       Displace 13.0

       Dry Brush 13.0

       Eazel Acquire 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

       Embed Watermark 4.0

       Entropy 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

       Extrude 13.0

       FastCore Routines 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

       Fibers 13.0

       Film Grain 13.0

       Filter Gallery 13.0

       Flash 3D 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

       Fresco 13.0

       Glass 13.0

       Glowing Edges 13.0

       Google Earth 4 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

       Grain 13.0

       Graphic Pen 13.0

       Halftone Pattern 13.0

       HDRMergeUI 13.0

       IFF Format 13.0

       Ink Outlines 13.0

       JPEG 2000 13.0

       Kurtosis 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

       Lens Blur 13.0

       Lens Correction 13.0

       Lens Flare 13.0

       Liquify 13.0

       Matlab Operation 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

       Maximum 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

       Mean 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

       Measurement Core 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

       Median 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

       Mezzotint 13.0

       Minimum 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

       MMXCore Routines 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

       Mosaic Tiles 13.0

       Multiprocessor Support 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

       Neon Glow 13.0

       Note Paper 13.0

       NTSC Colors 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

       Ocean Ripple 13.0

       Oil Paint 13.0

       OpenEXR 13.0

       Paint Daubs 13.0

       Palette Knife 13.0

       Patchwork 13.0

       Paths to Illustrator 13.0

       PCX 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

       Photocopy 13.0

       Photoshop 3D Engine 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

       Picture Package Filter 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

       Pinch 13.0

       Pixar 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

       Plaster 13.0

       Plastic Wrap 13.0

       PNG 13.0

       Pointillize 13.0

       Polar Coordinates 13.0

       Portable Bit Map 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

       Poster Edges 13.0

       Radial Blur 13.0

       Radiance 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

       Range 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

       Read Watermark 4.0

       Reticulation 13.0

       Ripple 13.0

       Rough Pastels 13.0

       Save for Web 13.0

       ScriptingSupport 13.0

       Shear 13.0

       Skewness 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

       Smart Blur 13.0

       Smudge Stick 13.0

       Solarize 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

       Spatter 13.0

       Spherize 13.0

       Sponge 13.0

       Sprayed Strokes 13.0

       Stained Glass 13.0

       Stamp 13.0

       Standard Deviation 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

       Sumi-e 13.0

       Summation 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

       Targa 13.0

       Texturizer 13.0

       Tiles 13.0

       Torn Edges 13.0

       Twirl 13.0

       U3D 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

       Underpainting 13.0

       Vanishing Point 13.0

       Variance 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

       Variations 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

       Water Paper 13.0

       Watercolor 13.0

       Wave 13.0

       Wavefront|OBJ 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

       WIA Support 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

       Wind 13.0

       Wireless Bitmap 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

       ZigZag 13.0

     

    Optional and third party plug-ins:

     

       Mask Pro 4.1 4.1.9c

       Mask Pro 4.1 Make Work Path 4.1.9c

       Mask Pro 4.1 Select 4.1.9c

       Perfect Portrait 1.0.1

       Perfect Portrait 1.0.1

       Perfect Portrait Filter 1.0.1

       Perfect Portrait Filter 1.0.1

       Perfect Portrait Smart Filter 1.0.1

       Perfect Portrait Smart Filter 1.0.1

       Perfect Resize 7.0 Professional Edition 7.0.7

       Perfect Resize 7.0 Professional Edition Batch 7.0.7

       Perfect Resize 7.0 Professional Edition Filter 7.0.7

       Perfect Resize 7.0 Professional Edition Format 7.0.7

       PhotoFrame 4.5 Free 4.5.3

       PhotoFrame 4.5 Free Batch 4.5.3

       PhotoFrame 4.5 Free Hidden 4.5.3

       PhotoTools 2.5 Free 2.5.5

       PhotoTools 2.5 Free Batch 2.5.5

       PhotoTools 2.5 Hidden NO VERSION

       PhotoTools 2.5 Hidden NO VERSION

       Reduce Noise 6.2.0.0

       Topaz Adjust 5 10.0

       Topaz BW Effects 10.0

       Topaz Clean 3 10.0

       Topaz DeJpeg 4 10.0

       Topaz DeNoise 5 10.0

       Topaz Detail 2 10.0

       Topaz InFocus 10.0

       Topaz Lens Effects 10.0

       Topaz ReMask 3 10.0

       Topaz Simplify 3 10.0

       TopazRemaskAutomate NO VERSION

    Plug-ins that failed to load: NONE

    Flash:

       onOne

       Mini Bridge

       Kuler

    Installed TWAIN devices: NONE

     
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  • Currently Being Moderated
    Apr 24, 2012 6:46 AM   in reply to MiekeGeenen11

    Yes, Mieke, that's exactly what happens to me. And, just this morning, I noticed that, while the behavior is NOT limited to very large documents (ex: 3.52 GB) it is CONSIDERABLY more pronounced in very large documents. I hadn't worked on one in a while, I'd been working on ordinary shots from a 10.3 mp camera.

     

    What you describe about the moment of taking a brush (or picking any new activity) being the moment the stalling kicks in (as opposed to in the middle of doing something) is what I have found so odd. This never happened to me in other versions, if the program was overwhelmed, it just crashed. This is like stopping in the middle to take a break before going on.

     
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  • Currently Being Moderated
    Apr 24, 2012 11:00 AM   in reply to Francis Stellitano

    Francis-

     

    Got your email, check yours too .  Let's try to keep each thread as a single issue per thread so that we can tell when the issue is closed. I'll keep responding to the clone/smudge issue on the other thread since it is separate from the tool freeze issue here.

     

    http://forums.adobe.com/message/4354777#4354777

     

    Thanks

    Pattie

     
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  • Currently Being Moderated
    Apr 24, 2012 7:39 PM   in reply to ckc48

    ckc48,

    Have you tried turning off the additional plugins folder to troubleshoot this problem at all?

    Just to see if something in there is causing some of the freezes you're seeing.

     

    Additional Plug-ins folder: C:\Users\Carmen\Documents\Adobe--Photoshop--PLUG INS--EXTRA FOLDER\

     

    Most or all of those plugins should be able to work with Photoshop CS6, but it hard to tell if any added plugins are causing your basic Photoshop to not function properly.

     
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  • Currently Being Moderated
    Apr 24, 2012 8:06 PM   in reply to Pete.Green

    I will do that and report back. Thanks for the suggestion.

     
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  • Currently Being Moderated
    Apr 25, 2012 7:52 PM   in reply to Pete.Green

    I've worked for several hours without a snag. Part of that time has been purposefully trying to make it happen, not doing real work, and it didn't. Although I can't understand the connection, so far it seems as if the problem is fixed.

     
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  • Currently Being Moderated
    Apr 27, 2012 4:35 PM   in reply to ckc48

    Yeah, Good to see you're on the road to being fixed ckc48,

     

    There are some plug-ins that aren't updated to 64bit perhaps, or some other plug-in that may be a duplicate of another plugin Photoshop is already loading.

    So you CAN set an additional plug-ins folder up, just make sure no plug-ins in there are causing Photoshop any grief!

     
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  • Pierre Courtejoie
    7,038 posts
    Jan 11, 2006
    Currently Being Moderated
    Apr 30, 2012 12:25 AM   in reply to ckc48

    ckc48, first, make sure that there are no updates to your plug-ins

    Try to uninstall all third party plug-ins, then test and reinstall them one by one until you find the culprit. Then report here, and do contact its creator so that they can fix their bugs.

     
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